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Customer Reviews Collected from frigidaire.com |
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,008 reviews
5 Stars
443
4 Stars
310
3 Stars
101
2 Stars
57
1 Star
97
78%of customers recommend this product.
(
737 out of
948)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
Customer Rating
3
LOUD SOUND
on November 13, 2017
Posted by: LWEBB
I don't have any complaints about this microwave other than the sound. It beeps LOUDLY 3 times when it is finished cooking. I wish I could change the setting. I looked in the manual online but can't find any information on changing the sound settings. The door is also loud to open and close.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke Down After 4 Months
on December 9, 2017
Posted by: Bettsy B
from Marshfield, MA, United States
I purchased this microwave to put into a new kitchen remodel. After 4 months minimal use it abruptly stopped functioning. A repair technician came out and was not sure what the problem was. Unable to repair on the first visit he ordered two parts to try to repair it on a follow up visit. The technician is guessing at what the problem might be. I do not blame the technician or the store where I bought it. I blame Frigidaire. I was reluctant to buy a Frigidaire product because I felt it had a bad reputation but I thought it’s only a microwave, how bad can it be. Well my thoughts about Frigidaire have been validated.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, December 12, 2017
Hi Bettsy, I am terribly sorry to learn of the inconvenience you have encountered with your microwave. Our service providers are our eyes and ears to resolve any functional failures for your appliance. If the service company feels your concerns are unable to be resolved, they are welcome to contact our Field Technical Information Division to ensure your microwave is repaired. Please feel free to reconnect with us should you have any additional questions or concerns. -Kindly, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
4
Simple to use
on February 17, 2018
Posted by: Tommy10033
from South Carolina
[This review was collected as part of a promotion.] So far so good. Easy to use. The three beep signal at end is annoying. One beep is enough
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Loud but does the job
on February 27, 2018
Posted by: Dothan
[This review was collected as part of a promotion.] This came with our DR Horton home. It's decently quiet, but the beep signaling the end is obnoxious. And the door is very loud to open and close.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent
on June 16, 2018
Posted by: LizMike
from St Augustine, FL
[This review was collected as part of a promotion.] This microwave cave with our new home and is perfect.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Quit working after 23 months
on April 8, 2019
Posted by: Ann1908
from Lafayette
This product was purchased with my home and quit working after 23 months. I did purchase the warranty and was advise that it was considered a pre-existing damage. This was an absolute waist as I did not choose this product for my home. I was given 3 numbers for persons who repair microwaves no of which did. So I'm stuck with a microwave in my wall that does not work.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, April 11, 2019
Hello, Ann1908! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire 1.6 Cu. Ft. Over-The-Range Microwave. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Should you need further assistance, please contact us directly at 800-374-4432 M-F 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Trips the breaker every time you hit start
on July 16, 2019
Posted by: Omartc23
from Fort Worth Tx
It came with my home, less than two years and it stopped working
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 17, 2019
Hello, Omartc23.
Thank you for being a valued customer. We understand your concern regarding your microwave. We recommend having an authorized technician diagnose your microwave. Should you need assistance in locating a servicer in your area, please use this link https://www.frigidaire.com/Owner-Center/Service--Repair/. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for being a valued customer. We understand your concern regarding your microwave. We recommend having an authorized technician diagnose your microwave. Should you need assistance in locating a servicer in your area, please use this link https://www.frigidaire.com/Owner-Center/Service--Repair/. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
Does just what you would expect a microwave to do
on September 8, 2019
Posted by: achitts
[This review was collected as part of a promotion.] It's a microwave. It works fine for that purpose. My only real compaint is that when it's done, it beeps obnoxiously even after you open the door.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, September 10, 2019
Hello, achitts.
Thank you for making us aware of your recent experience.
We are always grateful when our fellow Frigidaire ambassadors take the time to give us great feedback.
We are so pleased to learn how much you are loving your new microwave, I am sorry you are not happy with the alert sound. Our design and engineer teams are constantly monitoring our brand pages for comments and concerns such as yours, for future appliances.
Feel free to reconnect with any additional questions about your microwave’s features. Our Customer Care Department can be reached by dialing 800-374-4432 and available Monday through Friday from 8:30 am-8pm EST.
Regards-Derrick
Thank you for making us aware of your recent experience.
We are always grateful when our fellow Frigidaire ambassadors take the time to give us great feedback.
We are so pleased to learn how much you are loving your new microwave, I am sorry you are not happy with the alert sound. Our design and engineer teams are constantly monitoring our brand pages for comments and concerns such as yours, for future appliances.
Feel free to reconnect with any additional questions about your microwave’s features. Our Customer Care Department can be reached by dialing 800-374-4432 and available Monday through Friday from 8:30 am-8pm EST.
Regards-Derrick
Written by a customer while visiting frigidaire.com