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Customer Reviews Collected from frigidaire.com |
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel
Average Customer Rating:
3.9
Rating breakdown 1,008 reviews
5 Stars
443
4 Stars
310
3 Stars
101
2 Stars
57
1 Star
97
78%of customers recommend this product.
(
737 out of
948)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel
Customer Rating
1
Already broke
on December 17, 2018
Posted by: Cecily
from Atlanta
I purchase microwave a year ago and it’s already nonfunctional.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , December 19, 2018
Hello, Cecily. I understand your concern regarding the microwave not being functional. I would like to see if I am able to assist in some way. I have sent you an email requesting some information. Should you need immediate assistance, please call our Customer Care Team at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
Works fine but is SO LOUD
on January 8, 2019
Posted by: Loudestmicrowaveever
It works completely fine, but when it's done cooking it beeps very loudly several times without stopping. It is very irritating. There is no way to make it stop or adjust the volume.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 10, 2019
Hi, Loudestmicrowaveever!
Thank you for taking the time out to provide us with your feedback on your microwave. We understand the beeping at the end of the cooking cycle can be somewhat bothersome and will be sure to bring this to our design team’s attention for future references.
Should you ever need any assistance or have any questions, feel free to reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST at your convenience.
Kindly,
Ciara
Thank you for taking the time out to provide us with your feedback on your microwave. We understand the beeping at the end of the cooking cycle can be somewhat bothersome and will be sure to bring this to our design team’s attention for future references.
Should you ever need any assistance or have any questions, feel free to reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Died after a year
on January 25, 2019
Posted by: OlegLeven
from East Strasburg PA
[This review was collected as part of a promotion.] This microwave just lasts a year... I would recommend doing more research before buying..
Response from frigidaire.comBy Alexis, Online Outreach Specialist, January 28, 2019
Hello, OlegLeven. I regret to hear that you experiencing an issue with your appliance. I’d like to see if I can offer any additional assistance; keep an eye out for email correspondence from me in the very near future. Should you require immediate assistance, please contact us via phone at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! ~Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
1
So, so bad
on January 26, 2019
Posted by: Miznichigan
from Grand Rapids, MI
We bought this microwave just over a year ago, so outside the 1-year warranty, and it just died... like no power to it at all. The turntable inside of it has squeaked from the first usage, and it was like nails on a chalkboard. The beeps at the end are so loud and long, almost like a fire alarm. It's completely ridiculous. The door is hard to open and you really have to yank at it... and since it is over the range, it's higher up and really hard for shorter people to open. During the last couple months, anytime you'd open the door without stopping the microwave first, it would trip the breaker. I'm kind of glad it's dead now, because we have hated it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, January 29, 2019
Hello there, Miznichigan. We regret to hear that you have had this experience. As we are constantly working to improve the quality of our products and customer experience alike, your feedback is greatly appreciated and will be referenced in the future. Although we may not be able to implement every suggestion that we receive, I will be sure to report your feedback via the appropriate channels. For further assistance, please contact us via phone at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! ~Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not working
on February 3, 2019
Posted by: Disgruntled704
from Charlotte, NC
[This review was collected as part of a promotion.] Microwave isn’t working after only having it 1.5 years and using it less than 5 mins per day.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , February 4, 2019
Hello, Friend. I understand your concern regarding the microwave. As you know, many factors may contribute into a performance or longevity of an appliance; unfortunately, it is virtually impossible for us to control what occurs after our appliances leave our facilities, to determine the exact cause of your microwave not performing as designed. Feel free to have your technician reach out to our Factory Technical Information Department techs at 888-842-3660 to review their current diagnosis.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Spontaneously dies
on February 7, 2019
Posted by: iatecoldpasta
from florida
Like many of the other reviewers stated, lasts a few years and just dies out of no where. It came with my house. We've had it 3 years and it was working fine and then all of the sudden, nothing. It's just dead.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 11, 2019
Hi there. First, allow me to thank you for purchasing our appliances and becoming part of our extended Frigidaire family. We hear your voice and appreciate that you've taken your time to share your important concerns. Striving to be the best home appliance company in North America, we do value your opinion. We regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. Would you mind contacting us directly so that we may review your concerns further and work on a resolution for you? Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
NOT GOOD
on February 13, 2019
Posted by: CHARLK
from GREENVILLE TEXAS
MY MICROWAVE CAME WITH HOUSE AND I HAVENT EVEN FINISHED 2YRS IN MY HOUSE AND THE MICROWAVE WAS WORKING FINE THEN IT JUST HAPPENED THAT EVERY TIME I CLOSE THE DOOR IT TRIPS OVER THE POWER THE ELECTRICIAN CAME AND CHECKED AND PLOBLEM IS NOT THE SWITCH IT WAS MICROWAVE THEN WHEN THE BUILDER CONTACTED BUILDER THEY SAID I HAVE TO PAY FOR SERVICE FEE THAT ITS OUT OF WARRANTY MODEL/SERIAL NUMBER OF ITEM FFMV164LS/KG71233521
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, February 18, 2019
Hey, CHARLK! Thank you for taking the time to write us. We're sorry to hear that your experience has not been positive. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (CHARLK)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your microwave's model, serial number and date of purchase in the email as well. Please also include a brief description of what you have experienced. We are eager to speak with you and restore your confidence in our brand! For immediate assistance, please contact us at 1-888-203-1389; Monday through Friday from 8:30am to 8pm EST.
On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (CHARLK)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your microwave's model, serial number and date of purchase in the email as well. Please also include a brief description of what you have experienced. We are eager to speak with you and restore your confidence in our brand! For immediate assistance, please contact us at 1-888-203-1389; Monday through Friday from 8:30am to 8pm EST.
On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
No longevity, poor purchase
on March 2, 2019
Posted by: Lluke22
The unit has an internal short (it's dead) after only 2 years... very poor durability, I expected more.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 5, 2019
Hi, Lluke22! We certainly apologize for your experience with your microwave and would like to gain more insight to properly address your concerns. At your convenience, feel free to reach out to us at 1-888-203-1389 Monday-Friday 8:30am-8pm EST, so that we are able to do so.
Kindly,
Ciara
Kindly,
Ciara
Written by a customer while visiting frigidaire.com