 |
Customer Reviews Collected from frigidaire.com |
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel
Average Customer Rating:
3.9
Rating breakdown 1,008 reviews
5 Stars
443
4 Stars
310
3 Stars
101
2 Stars
57
1 Star
97
78%of customers recommend this product.
(
737 out of
948)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel
Customer Rating
1
Broke after 2 years
on March 4, 2019
Posted by: Ryan17
from Elgin, Illinois
This microwave did not last very long, it broke after 2 years of normal use.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 7, 2019
Hi, Ryan17! We definitely apologize foryour experience with your microwave and thank you for bringing it to our attention. Please know our design, and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
In researching, we were able to see that you were able to connect with consumer care on February 28, 2019 and at that time time were able to provide you with a resolution pertaining to your concerns. Should you have any questions pertaining to the resolution provided or need immediate assistance, feel free to contact us at 1-888-203-1389 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
In researching, we were able to see that you were able to connect with consumer care on February 28, 2019 and at that time time were able to provide you with a resolution pertaining to your concerns. Should you have any questions pertaining to the resolution provided or need immediate assistance, feel free to contact us at 1-888-203-1389 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Died after 16 months
on May 9, 2019
Posted by: guidofeedback
from Philadelphia
The microwave completely died 16 months after buying it as part of a new home. I usually do not write reviews, but seeing how many people have had a similar experience, I want to make sure that people are aware of it before buying it. And I understand that it is outside of the 12 month warranty, but a well taken care microwave should not die 16 months after buying it.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 10, 2019
Hi, Guidofeedback!
We certainly apologize for any matters you have experienced with your microwave and any inconvenience it may have caused you.
If you still currently have your microwave, we would certainly like to assist you. At your convenience, please reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience, so that we are able to do so.
Kindly,
Ciara
We certainly apologize for any matters you have experienced with your microwave and any inconvenience it may have caused you.
If you still currently have your microwave, we would certainly like to assist you. At your convenience, please reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience, so that we are able to do so.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Died after 2 years
on June 14, 2019
Posted by: KMFitz
from Fernandina Beach, FL
Over the last 3 years, we replaced all appliances with Fridgedaire products. I am losing faith in the quality of the brand [due to this microwave as well as our Fridge]. Focusing on the microwave, it began running on/off consistently, without cooking, once closing the door 6 + months ago. Last month it wouldn't stop running while off (as if it was cooking). Had to unplug to make it stop. Cost to bring the repairman and fix is the cost of a new microwave.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, June 17, 2019
Hello, KMFitz! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire Over-the-Range Microwave. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you have any further questions, please contact us directly at 800-374-4432, M-F 8:30 am- 8:00 pm Est. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Micro !
on August 16, 2019
Posted by: GaryJk
[This review was collected as part of a promotion.] This is a good unit. Doesn’t seem to get as hot in a short time as it used to but still a good unit.
Written by a customer while visiting frigidaire.com
Customer Rating
1
2 stopped working.
on February 1, 2020
Posted by: talonaaron
This produce with the house new in 2017 and died unexpectedly at a little over a year but not quite a year and a half. The second one we replaced the original with just died today, again at over a year but not making one and a half years (been in the house less than three years). Going to replace with a different manufacturer. I am an electrician and no it isn't the circuit.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 4, 2020
Hello, Talonaaron.
We completely understand your concerns regarding your concerns regarding your microwave. We apologize you have had to have this experience. We are here should you like assistance with your appliance. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
We completely understand your concerns regarding your concerns regarding your microwave. We apologize you have had to have this experience. We are here should you like assistance with your appliance. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working less than 3 years.
on February 18, 2020
Posted by: Bomboni100
This microwave was installed from the builder brand new when I purchased my home on 04/21/2017. It now stopped working and of course out of warranty!!!! Poor Quality I think yes!!!! Will definitely not buy another a Frigidaire appliance ever again.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , February 20, 2020
Hey there, Bomboni100! Thank you for taking the time to provide us with your feedback. We are bummed to hear that your microwave did not live up to your expectations. We would love to see if there is anything we can do to help. Please keep an eye on your emails. We will be reaching out shortly! ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great product
on May 3, 2020
Posted by: Edgar28
[This review was collected as part of a promotion.] I bought this about two years ago it's been working Great
Written by a customer while visiting frigidaire.com
Customer Rating
3
WON'T LAST
on June 14, 2020
Posted by: Michelle12345
[This review was collected as part of a promotion.] This microwave was manufactured in 2015 and has already went out, won't heat. From seeing the other reviews its easy to understand why it is a now discontinued model. This is the second Frigidaire microwace that I have replaced in 8 years. No more.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 22, 2020
Hi, Michelle12345!
We are not pleased to hear about your experiences with the microwave. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you still need assistance, please feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
We are not pleased to hear about your experiences with the microwave. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you still need assistance, please feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com