 |
Customer Reviews Collected from frigidaire.com |
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel
Average Customer Rating:
3.9
Rating breakdown 1,008 reviews
5 Stars
443
4 Stars
310
3 Stars
101
2 Stars
57
1 Star
97
78%of customers recommend this product.
(
737 out of
948)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel
Customer Rating
1
Completely broke in under 2 years
on October 6, 2019
Posted by: Ltr450rick
I moved into a new house December 2017. This was purchased along with the entire matching set of Stove/oven, refrigerator and dishwasher... This product has always been something cheap even tho it costs a great deal of money. The door was always hard to open and easily close, very loud too. Well it's October 2019 and it just completely stopped working and won't turn on, warmed up my babies milk bottle, and it popped my circuit breaker after just opening the door. Now it doesn't even turn on. Frigidaire isn't anything good anymore, after owning the other matching stainless steel appliances.... I feel as tho my fridge and dishwasher could be next, those just don't feel made of good qaulity.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 10, 2019
Hi, Ltr450rick!
Thank you for sharing your experience! We are sorry to hear that your microwave has lost power! Please check that your circuit breaker has been turned back on and the microwave is plugged into a non-GFCI outlet. We would be happy to assist you further with troubleshooting! Please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. We will be glad to help!
Best,
Ashton
Thank you for sharing your experience! We are sorry to hear that your microwave has lost power! Please check that your circuit breaker has been turned back on and the microwave is plugged into a non-GFCI outlet. We would be happy to assist you further with troubleshooting! Please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. We will be glad to help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Completely useless within two and a half years
on December 27, 2019
Posted by: Jessica12
This microwave came in our newly built home and was manufactured in April 2017. Within the last 6 months, we have spent a good amount of money to fix the same issue twice and replace the same part, just for the issue to happen again, and we are refusing to spend more money to fix the same issue a third time, just for it to continue happening. (When pausing time to open the microwave during cooking, it will break a part within the microwave and the microwave will go completely dead until that part is replaced again). When attempting to resolve the issue, the Fridigedaire customer support agent just simply suggested that "we do not open the microwave door until time has been cancelled out or make sure we pull the center of the handle rather than the bottom." However, this is a common practice to stop cooking halfway through time to stir/flip food. This practice should not be breaking an almost new microwave.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 2, 2020
Hello, Jessica12.
Thank you for taking the time to share your feedback regarding your microwave. We will be more than happy to take a closer look into what is going on with your microwave. Please check your email for further assistance. Feel free to chat with us at www.frigidaire.com or call us should you need immediate assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for taking the time to share your feedback regarding your microwave. We will be more than happy to take a closer look into what is going on with your microwave. Please check your email for further assistance. Feel free to chat with us at www.frigidaire.com or call us should you need immediate assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible appliance
on August 15, 2020
Posted by: Mandy1
[This review was collected as part of a promotion.] I purchased my home in 2017 and the early part of 2019 the microwaved stopped working. I called Frigidaire and wes informed that my warranty had passed. Had to buy a cheap counter top microwave in the mean time. Now I will have to purchase a new Over the Range Microwave . Not sure if I want a Frigidaire.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , September 3, 2020
Hello, Mandy1!
I hate to hear about your experience with the microwave. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. I hope you decide to give us another try in the future!
Bianca
I hate to hear about your experience with the microwave. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. I hope you decide to give us another try in the future!
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Annoying three beeps
on August 24, 2015
Posted by: Kellyb
from marlton nj
Product works fine except for these loud three beeps when the food is done and no way to turn it off that I can find !!!!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, August 29, 2015
Hello Kellyb. We do appreciate your feedback. Our team will evaluate your review to help in implementing future design improvements to our product lines. Should you need assistance, please call us directly. Best Regards –
Written by a customer while visiting frigidaire.com
Customer Rating
1
Beeeeeeeeeep! Beeeeeeeeeep! Beeeeeeeeeep!
on October 29, 2015
Posted by: LWW4
from Arkansas, United States
When our microwave quit, I sought the exact (but newer) item. Little did I realize that it would become the most avoided appliance in the kitchen rather than the "go-to" appliance. I actually find myself turning on a burner to cook something on the stove-top so I can avoid hearing those ANNOYING and environment DISTURBING beeps. I've tried every kind of Google search and manual instruction to find some way to stop or quiet them to no avail. I would never buy this appliance again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, November 24, 2015
Hello there, LWW4! We are so pleased that you decided to become part of our Frigidaire family by purchasing our appliances! We certainly appreciate you sharing your important quality and design concerns. Because we strive to be the best home appliance company in North America, we hear your voice and value your opinion. We would like to connect with you personally to review your concerns and answer any questions you might have. Please look for our email to you. We look forward to your response. Best, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Overpriced
on May 13, 2016
Posted by: rodger57
from Tennessee
This microwave must be powered by an old Atari microprocessor. You can only do one thing at a time. For instance, can't cook and use the timer at the same time.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Short lived
on September 3, 2016
Posted by: FandCgold
from Corona, CA, United States
I've had cheap counter top microwave that have lasted over ten years. I've had this thing less than five years. Along with not being able to cook and use the timer, it continued to run when the door was closed and started to smoke and shut itself off. It came back on after some time and continued to run if you closed the door. It finally stopped but now it doesn't heat anything up. I'm going back to cheap counter tops.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Plain Jane
on October 30, 2017
Posted by: JAB57
from Gulfport, Ms 39503
The door is hard to open and very loud opening and closing. It has only 3 express buttons instead of 6. The vent screen keeps falling out. The light feature only has one function, high, not high and low. The turntable cannot be turned off. Some dishes don't work on a turntable. Very dissappointed . Also, when done you have to manually stop it or it keeps beeping. Most microwaves stop beeping when you open the door.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com