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Customer Reviews Collected from frigidaire.com |
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel
Average Customer Rating:
3.9
Rating breakdown 1,008 reviews
5 Stars
443
4 Stars
310
3 Stars
101
2 Stars
57
1 Star
97
78%of customers recommend this product.
(
737 out of
948)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel
Customer Rating
3
Beeping could not be worse
on March 1, 2018
Posted by: StopTheBeep
from Madison, WI
This model works great but has no option for making the obnoxious beeping noise quieter or turned off. Only solution is taking it apart and removing the sound unit.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer, Online Outreach Specialist, March 2, 2018
Hey StopTheBeep, thank you for your time and willingness to share your opinion. One of our goals is to deliver excellent customer service. Your feedback will help us understand our strengths and identify areas for growth. ~Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
2
Works fine but has low quality features
on March 2, 2018
Posted by: Luvsrq
from Sarasota, Fl
[This review was collected as part of a promotion.] The microwave works fine but the features are low quality. The door is very hard to open and loud when you close it. I'm disappointed that you cannot turn sound off when the time is done.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, March 5, 2018
Luvsrq, thank you for your time and readiness to share your opinion. One of our goals is to deliver excellent customer service. Your feedback will help us recognize our strengths and identify areas for improvement. ~Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap product
on November 4, 2019
Posted by: End of the road
The microwave came with the house built by DR Horton in 2017. It is now dead. Every time I try to start the microwave it trips the breaker. I have tested the wiring from the plug to the breaker and there is no problem. It is very disappointing that I can get only two years out of a microwave. The last microwave I had, which I should have brought with me when I moved, was going on 15 years. The only problem I had with that one is the handle broke off after 13 years of use. Since there are so many other comments that are the same it seems like there is a quality issue that needs to be addressed. Would not recommend this product.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, November 6, 2019
Hello, Valued Customer.
Thank you for providing your feedback. As we strive to improve our products, we look to reviews such as yours to make the improvements that count the most. Thank you for taking the time to share your views. Feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for providing your feedback. As we strive to improve our products, we look to reviews such as yours to make the improvements that count the most. Thank you for taking the time to share your views. Feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Complete junk
on March 29, 2020
Posted by: ansa82
Like everybody else has said, 2 years in and it's dead. The otr microwave came with the new house I bought and it stopped working. First, when pressing the start button it would trip the breaker. Now it just will not turn on. Is there anything else you guys (customer service) can do besides saying it has to be on it's on own dedicated outlet and to call the 1 800 number? At least a recommendation on how to fix it.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, March 31, 2020
Hello Ansa82.
Thank you for taking a moment to share your experience with us. We sincerely regret to learn that you have had this trouble with the microwave. We are unable to provide a recommend repair as this should be completed by a trained electrician for safety reasons.
However, our team would be happy to connect you with a technician in your area to have the appliance inspected and repaired. At your convenience, please contact our customer service via Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Thank you for taking a moment to share your experience with us. We sincerely regret to learn that you have had this trouble with the microwave. We are unable to provide a recommend repair as this should be completed by a trained electrician for safety reasons.
However, our team would be happy to connect you with a technician in your area to have the appliance inspected and repaired. At your convenience, please contact our customer service via Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Faulty Microwave
on May 8, 2020
Posted by: ALBB16
This item as others have stated was installed by our builder after our home was built. It has also begun to trip our breaker, and doesn't work at all now. I have never had Frigidaire appliances and will never buy this brand again. It is only 3 years old!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, May 15, 2020
Hello ALBB16.
We appreciate you taking the time to share this feedback with us. One of our highest goals is customer satisfaction and your insight will help us understand our strengths and identify areas for growth. However, we would like to learn more about your concerns and work towards a resolution for you.
At your convenience, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) or via Live Chat at Frigidaire.com.
Kindly, Anna
We appreciate you taking the time to share this feedback with us. One of our highest goals is customer satisfaction and your insight will help us understand our strengths and identify areas for growth. However, we would like to learn more about your concerns and work towards a resolution for you.
At your convenience, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) or via Live Chat at Frigidaire.com.
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
No wonder it's discontinued
on June 19, 2020
Posted by: WinnieMT
This product is trash. We've had it three years and it's done. Just months after we bought it, the Frigidaire logo rubbed off the front of the microwave. The next year, the door glass fell down inside the door. This year it started tripping the breaker every tenth time you shut the door. Last night it started tripping the breaker merely by existing. Reset the breaker, it would flip off immediately. So it's done. Worthless. I expect a Frigidaire product, especially for how much we paid, to last longer than 3 years. Reading the other comments, this seems to be a KNOWN issue and Frigidaire has done nothing in this time to alert people or make things right. Now, we have two sockets that are shorted out from this product (we unplugged and moved it to another outlet to verify it was the microwave, not our fuse box). We had planned to purchase all new Frigidaire appliances over time for our kitchen, but we'll be choosing another brand from now on.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 30, 2020
Hi, WinnieMT!
Thanks for taking the time to share your experience with us. We apologize for any matters you have experienced due to your microwave not working properly. I will be sure to pass your feedback to our quality and design teams. I hope we can better serve your needs in the future!
Bianca
Thanks for taking the time to share your experience with us. We apologize for any matters you have experienced due to your microwave not working properly. I will be sure to pass your feedback to our quality and design teams. I hope we can better serve your needs in the future!
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
DO NOT PURCHASE !!!!
on August 4, 2020
Posted by: Anonymous
Came with the newly renovated home all new Frigidaire appliances. Microwave went out in under 2 years living here.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 22, 2020
Hi, Gerald!
Sorry to hear about your experience with the microwave. If there is anything we can do to help, we’d like the chance to try. When you have a moment, join us on live chat at Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am - 8:00 pm EST.
Bianca
Sorry to hear about your experience with the microwave. If there is anything we can do to help, we’d like the chance to try. When you have a moment, join us on live chat at Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am - 8:00 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Annoying Beeps
on February 21, 2015
Posted by: janng
This is the most annoying microwave I have ever had. It beeps 3 LONG continuous beeps when the food is done and they won't stop after the door is open or if you push the button to stop.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com