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Customer Reviews Collected from frigidaire.com |
Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,008 reviews
5 Stars
443
4 Stars
310
3 Stars
101
2 Stars
57
1 Star
97
78%of customers recommend this product.
(
737 out of
948)
Customer Reviews for Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
Customer Rating
3
on January 18, 2016
Posted by: benignity
from Alto, NM, United States
I bought this about a year ago and the door latches went haywire and I have to hold the door in a certain position for it to work. If the door is not taped close it runs constantly. I need help. 575=336-4187. David LaMure
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Alarm not adjustable
on January 21, 2016
Posted by: Gerald Travis
from La Vergne, TN, United States
The alarm for end of time event is long, loud and not changeable
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Annoyingly loud and long beeps
on January 23, 2016
Posted by: Nwhall4
from Binghamton, NY
I bought this microwave and installed it 3 months ago. While it performs satisfactorily, it has 3 loud and long beeps every time a cook cycle is complete. I could not discern how to adjust it, so I called customer service today. I was informed that the beeps cannot be adjusted, "probably because many older customers like the loud beeps." This seems absurd to me. This feature can be adjusted on their other models, and now I'm annoyed every single time I use their product. As a young owner of multiple properties (and likely many more in the future), I can say this leaves a bad taste in my mouth for Frigidaire products. I'll look elsewhere for my appliance purchases in the future.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, January 27, 2016
Hey, Nwhall4.
Thank you for purchasing our Frigidaire Over-the-Range Microwave for your home. I appreciate your feedback and time. I do regret you are unhappy with the “beeps” on our microwave. I do want to thank you for suggesting controlling the series of beeps on this model. I am confident our design team would be happy to receive any feedback to use for future designs. Please contact us directly for any further assistance or concerns. Thanks again for your time and recent business with us! –Best Regards, Derrick
Thank you for purchasing our Frigidaire Over-the-Range Microwave for your home. I appreciate your feedback and time. I do regret you are unhappy with the “beeps” on our microwave. I do want to thank you for suggesting controlling the series of beeps on this model. I am confident our design team would be happy to receive any feedback to use for future designs. Please contact us directly for any further assistance or concerns. Thanks again for your time and recent business with us! –Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Power Level Malfunction
on January 26, 2016
Posted by: Rasnake
from Colonial Beach, VA, United States
We installed this microwave into our kitchen remodel 2 months ago. After using the Power Level option, the microwave now does not heat and makes a horrible noise, almost as if stuck in the mode that reduces the power. It was purchased as a set to match all of our other appliances. Feel let down by the products lack of quality.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 28, 2016
Hey Rasnake, thank you for your recent review. I understand that you are having some concerns with your microwave. I would suggest that you either unplug or turn the circuit breaker off to the unit for five to ten minutes. Let the appliance reset completely and try to use it as normal again. If this does not prove to be effective, please do not hesitate to connect with us directly. -Hope this helps!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Keeps running
on February 1, 2016
Posted by: CMTX
from McKinney, TX, United States
Just purchased and although intended cooking time is over, when closing door after removing food, microwave keeps running when door is closed.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, February 4, 2016
Good morning, CMTX. First, allow me to thank you for purchasing our appliances and becoming part of our extended Frigidaire family. We hear your voice and appreciate that you've taken your time to share your important quality and design concerns. Striving to be the best home appliance company in North America, we do value your opinion. We would like to reach out to your personally to review your concerns and answer any questions you might have. We have attempted a connection with you via email and look forward to your reply. -Kindest regards,
Written by a customer while visiting frigidaire.com
Customer Rating
1
Help
on February 4, 2016
Posted by: estradalupe8
from Pomona, CA, United States
So we got this microwave a year ago, it was working fine until we noticed a little mark on the mesh inside the oven door around 2 weeks ago and now that little mark on the mesh is causing a hole through the door?! We cant use this like that not sure what can be done:( it wont let me upload my photo or else I would of included a picture
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, February 9, 2016
Hey Estradalupe8, we hear your voice and appreciate that you've taken your time to share your important quality and design concerns. Striving to be the best home appliance company in North America, we do value your opinion. We would like to reach out to your personally to review your concerns and answer any questions you might have. We have attempted a connection with you via email and look forward to your reply. Kindest regards,
Written by a customer while visiting frigidaire.com
Customer Rating
2
CANNOT live with the annoying beeping problem
on February 9, 2016
Posted by: beepingmad
from New Orleans, LA
It does the job. Great. BUT the way it beeps once it's ready is incredibly annoying. And if I'm not able to get to it the moment it ends, it keeps beeping very loudly over and over. I've tried to get used to it over the past couple weeks we've had it, but I don't think it's going to happen. The thought of having to hear this noise every day for years is just depressing. Returning it as soon as I get a chance.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't last...
on February 10, 2016
Posted by: joy1st
from MS, United States
I bought this in Dec of 2011; it was left in the box until Oct 2012. Even after we hung it up we never really started using it until Nov 2014 because it was in our vacation home. Now it won't heat anything.. What a waste of money. If you want something that is going to last... don't buy this
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, February 12, 2016
Hey Joy1st, thank you for your review. We understand that you are having some concerns with your five year old appliance. Has the microwave ever heated? I would recommend checking the installation. If you find that the appliance is installed according to specifications and you are still experiencing these concerns, please contact us directly to discuss further. Best Regards,
Written by a customer while visiting frigidaire.com