| Customer Reviews Collected from duracell.com |
Duracell - AA Batteries (8-Pack)
Average Customer Rating:
3.2
Rating breakdown 139 reviews
5 Stars
63
4 Stars
15
3 Stars
0
2 Stars
4
1 Star
57
18%of customers recommend this product.
(
13 out of
74)
Customer Reviews for Duracell - AA Batteries (8-Pack)
Customer Rating
1
Disgusted-Lousy Product
on January 23, 2013
Posted by: kimz
from Reading, PA
I am very disgusted with the old and the new Duralock batteries and will never buy again!!! On the coldest morning we woke up to no heat, why? because our Duracell AA battery leaked inside our digital thermostat, therefore we had no heat all night. Temp in the house was 50-degrees burr. Thank goodness my husband was able to clean the acid off and we could get the furnace running. I hope we didn't burn up the furnace motor. This is not the first time this has happen with leaking. I had to throw away many items because they couldn't be cleaned. Duracell used to be the best until about 2 years ago. I would not recommend.
No, I would not recommend this to a friend.
Response from duracell.comBy Shawnna, Duracell Consumer Care , February 6, 2013
Sorry to hear you had problems with our Duracell Batteries. This may have been caused by any of the following.
The batteries being left in a device when it had been left in the ON position.
Mixing old and new batteries. Replace all batteries in a device at the same time.
Mixing different types of battery (for example, using an alkaline battery and a zinc-carbon battery)
Storing or carrying loose batteries rather than keeping them in the pack.
The device damaging the batteries.
One or more batteries being inserted the wrong way. Follow symbols on batteries to make sure batteries are installed correctly in device.
Using a power cord or adapter with a device that has batteries in it. This can charge the batteries and cause possible leakage.
Trying to recharge an alkaline battery.
The batteries being exposed to extreme temperatures (hot or cold) or in a damp or humid environment. for a long time. Always store batteries at room temperature in a dry environment.
Using batteries after the ‘freshness date’ shown on their packaging. Ensure batteries are within their freshness date. If you have additional comments, please call us at (800) 551-2355. Thanks!
The batteries being left in a device when it had been left in the ON position.
Mixing old and new batteries. Replace all batteries in a device at the same time.
Mixing different types of battery (for example, using an alkaline battery and a zinc-carbon battery)
Storing or carrying loose batteries rather than keeping them in the pack.
The device damaging the batteries.
One or more batteries being inserted the wrong way. Follow symbols on batteries to make sure batteries are installed correctly in device.
Using a power cord or adapter with a device that has batteries in it. This can charge the batteries and cause possible leakage.
Trying to recharge an alkaline battery.
The batteries being exposed to extreme temperatures (hot or cold) or in a damp or humid environment. for a long time. Always store batteries at room temperature in a dry environment.
Using batteries after the ‘freshness date’ shown on their packaging. Ensure batteries are within their freshness date. If you have additional comments, please call us at (800) 551-2355. Thanks!
Written by a customer while visiting duracell.com
Customer Rating
1
Increased Incidence of Batteries Leaking
on January 23, 2013
Posted by: uncleal
from Aiea, HI
For over 40 years I have relied on Duracell batteries...but not anymore. The alkaline AA and AAA batteries appear to have degraded in quality as I have experienced a marked increase in leakage...even in the packages before they are opened and well before the expiration dates. Two of my remote controls were RUINED by leaking Duracell batteries that were not that old. I know the batteries carry a warranty, but who has the time to file a claim...lesson learned: use another name brand.
No, I would not recommend this to a friend.
Response from duracell.comBy Shawnna, Duracell Consumer Care , February 6, 2013
I'm sorry you had trouble with batteries leaking. This may also have been caused by any of the following.
The batteries being left in a device when it had been left in the ON position.
Mixing old and new batteries. Replace all batteries in a device at the same time.
Mixing different types of battery (for example, using an alkaline battery and a zinc-carbon battery)
Storing or carrying loose batteries rather than keeping them in the pack.
The device damaging the batteries.
One or more batteries being inserted the wrong way. Follow symbols on batteries to make sure batteries are installed correctly in device.
Using a power cord or adapter with a device that has batteries in it. This can charge the batteries and cause possible leakage.
Trying to recharge an alkaline battery.
The batteries being exposed to extreme temperatures (hot or cold) or in a damp or humid environment. for a long time. Always store batteries at room temperature in a dry environment.
Still, we'd like to help so please give us a call at (800) 551-2355 when you have a chance.
The batteries being left in a device when it had been left in the ON position.
Mixing old and new batteries. Replace all batteries in a device at the same time.
Mixing different types of battery (for example, using an alkaline battery and a zinc-carbon battery)
Storing or carrying loose batteries rather than keeping them in the pack.
The device damaging the batteries.
One or more batteries being inserted the wrong way. Follow symbols on batteries to make sure batteries are installed correctly in device.
Using a power cord or adapter with a device that has batteries in it. This can charge the batteries and cause possible leakage.
Trying to recharge an alkaline battery.
The batteries being exposed to extreme temperatures (hot or cold) or in a damp or humid environment. for a long time. Always store batteries at room temperature in a dry environment.
Still, we'd like to help so please give us a call at (800) 551-2355 when you have a chance.
Written by a customer while visiting duracell.com
Customer Rating
1
Unexpectedly disappointing performance
on March 10, 2014
Posted by: UnhappyinHornepayne
from Hornepayne, Ontario
Duracell restrictions on so called special characters limit my ability to post a properly punctuated review in decent grammar but I shall try anyway. We have happily been using various sizes of Duracell Coppertop alkaline batteries for many years and have never before had any reason to be disappointed with their quality. The other day however our Sony remote control module stopped working and when we opened the battery compartment to replace its two Duracell batteries after about six months of use we found that one of them had leaked causing corrosion damage to both of its battery compartment contacts. This occurred on March ninth in the year two thousand fourteen in spite of the Duracell being labeled with a best before date of March two thousand sixteen. Although I have tried cleaning the affected contacts the remote control module no longer works even with absolutely fresh batteries probably because at least one of the thin connecting wires hidden inside the device has been corroded all the way through. I have had to order a new one at a cost of about fifty dollars Canadian and when it arrives in a few weeks I shall try to send the damaged unit along with the offending battery to Duracell for repair or compensation. It is a sad comment on our times but it seems that a growing number of name brand products with previously excellent reputations are currently suffering a similar decline in quality.
No, I would not recommend this to a friend.
Response from duracell.comBy Customer Care, May 29, 2014
Apologies for the trouble with the battery and remote. Please contact our customer care team at 800-551-2355 (Mon-Fri 9a-5p) when you have a moment. We'd like to help sort this out and understand what happened.
Written by a customer while visiting duracell.com
Customer Rating
1
Absolute junk!
on March 21, 2014
Posted by: Wary1
from San Francisco, CA
Duracell used to guarantee to repair or replace a device damaged by a defective battery, but no more. They will evaluate the consumer complaint, and then make their decision. In other words, no definitive guarantee is provided. I would be wary of these batteries. I have had new batteries leak while still in the package. I have had new batteries read low voltage right out of the package.
No, I would not recommend this to a friend.
Response from duracell.comBy Customer Care, May 29, 2014
Hi, apologies for the trouble. We take consumer complaints very seriously, especially if, as you mentioned, unused batteries are defective. Please contact our customer care team at 800-551-2355 (Mon-Fri 9a-5p) when you have a moment. We'd like to better understand what happened and help sort this out.
Written by a customer while visiting duracell.com
Customer Rating
1
Bad batterie
on October 4, 2015
Posted by: tamassuri
One of a batteries, which are guaranteed to use to 2017, run off his acid liquid, and my radio alarm went off. :-(
No, I would not recommend this to a friend.
Written by a customer while visiting duracell.com
Customer Rating
1
Always Leak
on October 13, 2015
Posted by: bologdl
from CT New England
Very Disappointed in these Duracell AA batteries. You cannot leave them in any item for a extended period or you will find them leaking and contaminating the inside of your electronics
No, I would not recommend this to a friend.
Written by a customer while visiting duracell.com
Customer Rating
1
Leaking Duracell AA Batteries
on December 5, 2015
Posted by: DavidJ
from St. John, IN
I have had a recent rash of leaking Duracell batteries from 3 different production lots. It would appear either the production site or production process has changed -- for the worse. I have never experienced this situation with so many batteries leaking in such a short period of time. I am not even sure all of the leaking batteries actually went into devices! The dates on the batteries are Mar 2017, Mar 2018, and Dec 2022. Fortunately no devices have been ruined; I was able to carefully clean everything. What is going on?
No, I would not recommend this to a friend.
Written by a customer while visiting duracell.com
Customer Rating
2
Leaking Copper Top Kills Another Flashlight
on March 2, 2014
Posted by: DisappointedUser1234
from Southern California
Just had a maglite flashlight destroyed from leaking Copper Top battery. Just using in non extreme environment. Very diapointing. Third occurane of an issue in lat 8 years. It may be time to try a new brand. I used to excusively use Duracell batteries but not sure this is smart to do anymore.
No, I would not recommend this to a friend.
Response from duracell.comBy Customer Care, May 29, 2014
Apologies for the trouble with your maglite. Please contact our customer care team at 800-551-2355 (Mon-Fri 9a-5p) when you have a moment. We'd like to better understand what's been going on and help sort this out.
Written by a customer while visiting duracell.com