Samsung US Customer Reviews Collected from Samsung US
Samsung - 19.7 Cu. Ft. French Door Refrigerator - Black
Average Customer Rating:
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 33 reviews
5 Stars
15
4 Stars
8
3 Stars
1
2 Stars
5
1 Star
4
70%of customers recommend this product. 
(
23 out of 33
)
Customer Reviews for Samsung - 19.7 Cu. Ft. French Door Refrigerator - Black
Customer Rating
4 out of 5
4
Sleek looking and energy efficient
on December 17, 2012
Posted by: luvsamsungS3
from New York
Expertise:Intermediate
I love the look of this fridge and ambience lighting. The only down fall is the space to store tall items. I am really happy with my purchase and have found ways to work around the storage problems.
Pros: Durable
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
minor problem
on May 14, 2014
Posted by: 1234h
from Jeffersonville, IN 47130, USA
Expertise:Intermediate
had a problem with door seal. caused frost in freezer. called samsung and service person came out and replaced. works alright now
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good product, but not enough
on May 19, 2014
Posted by: alanmm1
from Tecate, CA 91980, USA
I liked the design on this production, unfortunately, it started to fail after only a few months of use, it first started with strange loud noises (for short periods of time), after the strange noises came the second problem, the display showed a certain temperature but the real temperature was almost as high as the ambient temperature. So I had to basically disconnect the refrigerator for a couple of days and plug it in again and it works normal again, I have to do this once every couple of months. The other very annoying problem is that it leaks water from the inside and accumulates in the drawers and bottom of the refrigerator, and I have to remove that water like once every 5 days.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ongoing problem
on May 20, 2014
Posted by: toadbug
Expertise:Intermediate
While this unit is nice looking, it has an ongoing problem with water leaking into the crisper drawers. It has been serviced once and parts replaced and while it worked fine for awhile, the problem has now resurfaced on two occasions.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Overall excellent
on May 27, 2014
Posted by: BillW29
from Balsam Lake, WI, USA
Expertise:Intermediate
Performance is excellent. I wish I could have a larger model. Paint chipped when door was banged in several places.
Pros: Bright display
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not buy this product!
on June 10, 2014
Posted by: Jhagen1443
from Mn
Expertise:Expert
The worst product I have ever purchased. Has a defect that Samsung knows about and will not take responsibility for. Ice freezes on the bottom of the refrigerator and freezes produce. Is a defect and cannot be fixed. They should replace these refrigerators but they don't. They are junk!
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect size
on June 17, 2014
Posted by: castello
We had a tight spot to fit and this model worked out perfectly. I love the french door design. We are just two so the refrigerator has plenty of room for our needs. Recommend this product.
Pros: Bright display, Inexpensive, Durable
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New Fridge
on August 28, 2014
Posted by: Anton1887
from Philadelphia, PA, USA
Expertise:Intermediate
Bought new fridge to replace old was little smaller then old one but works great. Digital features are nice and has lots of options for not a high end fridge. Recommend if looking for a value and nice fridge.
Pros: Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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