I have the 3240 which works wonderfully but on a whim and with discount, etc., I purchased this model for the size - easier to store. Operationally it is frustrating. Like others, it often doesn't vacuum although I can usually fuss with pressure on the lid and then it works. I am using Food Saver bags, have read and re-read instructions and it is just not consistently working.
No, I would not recommend this to a friend.
Value
1
Response from foodsaver.comBy FoodSaver, Customer Service, April 18, 2017
Thank you for taking your time to reach out to us and we would be more than happy to get this sorted out for you. Please make sure that you are pre-freezing foods with moisture such as fresh meats and seafood. Liquids/juices coming from these foods may cause issues when the FoodSaver is vacuuming the air and when it's sealing the bag. Also, be sure to leave at least 3 inches of empty space at the end of the bag, so the vacuum sealer have enough space to remove the air out. For additional troubleshooting give us a call at our toll free number (877) 777-8042. Our specialists are available Mon-Fri 8am-8pm and Sat 9am-6pm, EST. Also, we have a live chat option here on the website which is available Mon-Sat 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting foodsaver.com
Customer Rating
5
Does its job, well!
on May 21, 2017
Posted by: Subteach 55
from Chelmsford, MA 01824, United States
Gender:Female
Bought this a year ago and love it! It is my first food sealer. Love it so much, just ordered another (this model) for my aunt for her 86th Birthday so she does not have to borrow mine! :)
I would recommend this to a friend!
Value
5
Written by a customer while visiting foodsaver.com
This unit replaces a previous similar system that we just wore out. It worked for several years, so we certainly got our money's worth, but the seal was no longer secure. It is so good to have a dependable machine again. I think the system has improved since the last purchase and I love the little jar sealer. I'm still dreaming up uses for that!
I would recommend this to a friend!
Value
5
Written by a customer while visiting foodsaver.com
We started with the larger model and loved it. Once the 4 boys moved out we didn't have as much need for the big one, but still liked saving money by buying in bulk. I can also put together several crock-pot meals at one time and vacuum seal them to last for months. Great space saving size too.
I would recommend this to a friend!
Value
5
Response from foodsaver.comBy FoodSaver, Customer Service, May 15, 2018
Thank you for your loyalty to the FoodSaver brand! We're thrilled that you've mastered the art of stretching your food dollar and maximizing your FoodSaver's potential. Be sure to join our FreshBucks Rewards program and start earning points today!
Written by a customer while visiting foodsaver.com
doesn't vacuum all the air out. I have tried different techniques and nothing seems to help'
No, I would not recommend this to a friend.
Value
2
Response from foodsaver.comBy FoodSaver, Customer Service, April 3, 2018
Let us help you get your FoodSaver vacuuming correctly! Please give us a call at (877) 777-8042. Specialists are available Monday-Friday 8am-8pm EST, Saturday 9am-6pm EST. We look forward to your call.
Written by a customer while visiting foodsaver.com
I bought this because I wore the old one out . I purchase it over 15 years ago and ran it all the time.
I would recommend this to a friend!
Value
5
Response from foodsaver.comBy FoodSaver , Customer Care, April 26, 2018
We appreciate you for being a long time FoodSaver customer. Please expect the same reliability and performance with this new FoodSaver system. Thank you for sharing your experience with us. :)
Written by a customer while visiting foodsaver.com
Customer Rating
1
Do Not Purchase!
on August 31, 2018
Posted by: Smyth
from Michigan
Gender:Female
I have purchased TWO of these in the last month hoping to freeze summer fruits and vegetables and TWO units did not work. SO disappointed. It's a piece of C*** believe me. Do not waste your money.
No, I would not recommend this to a friend.
Value
1
Response from foodsaver.comBy FoodSaver, Customer Service, September 7, 2018
We're sorry to hear that your new FoodSaver is not meeting your expectations. We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you. Please click on the live chat link here on our site so that we can discuss this further. Agents are available M-Sat 9a-6p EST. You may also give us a call at 877-777-8042. For your convenience, we are available 8a-8p Mon- Fri, EST and 9a-6p Saturday, EST. We look forward to hearing from you!
Written by a customer while visiting foodsaver.com
I was really excited to finally finally finally get a food saver and to say I am disappointed is an understatement. Trying to get this to work properly was a task. The gaskets have to be just so and keep falling out, making the unit not vacuum seal. And then when I CAN get it to seal, it will take out most of the air but not all. Not sure if I should have just spent the extra money to get a more high end food saver but anything from food saver should still do an adequet job...bit let down.
Value
2
Response from foodsaver.comBy FoodSaver, Consumer Care, January 3, 2020
Thanks for taking the time to share your review. Your feedback is important to us, and it helps us to improve our products and services continuously. We strive to offer an excellent quality vacuum sealer and would like the opportunity to assist you further. We want to learn more about your situation and what exactly happened. This issue will not be disregarded, if there's anything we can do to assist you or for updates, please don't hesitate to message or contact us at 1-877-777-8042 directly. We're here for you Monday-Friday, 9 am-6 pm EST. Have a great day!
Written by a customer while visiting foodsaver.com