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Customer Reviews Collected from geappliances.com |
GE - 1.6 Cu. Ft. Over-the-Range Microwave - White
Average Customer Rating:
4.4
Rating breakdown 31,914 reviews
5 Stars
20,236
4 Stars
7,265
3 Stars
2,188
2 Stars
943
1 Star
1,282
88%of customers recommend this product.
(
25,370 out of
28,882)
Customer Reviews for GE - 1.6 Cu. Ft. Over-the-Range Microwave - White
Customer Rating
2
Problems after a month
on February 17, 2021
Posted by: Trudy76
from Lakeland, FL
Using the number pad to set time has created indentations in the coating where they have been pushed. I am very concerned this will only get worse. Other than that, it works fine - as did a similar model before this. I would like to know if this is covered under warranty.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, February 23, 2021
Hello Trudy76 - Thank you for your review. We can certainly understand your concern about the number pads. You have one year warranty on the entire microwave due to any manufacturer's defect. If any further questions or concerns come up, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not sure yet
on February 17, 2021
Posted by: MatyAnne
from Liverpool, NY
Bought this to replace a GE microwave which was supposed to be exactly the same. That one lasted about 2 years! Got this one home and had a problem today and had to unplug it to reset. It kept repeating END and beeping over and over again. We will see how long this one will last!
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, February 22, 2021
Hello MatyAnne - Thank you for your review. We are sorry to hear of the issue with your new microwave. We apologize for your inconvenience in this matter. We can understand your frustration. We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Worked Well
on February 17, 2021
Posted by: AZGolfer2
from AZ
Microwave worked well. Some suggestions like reduce fan noise and be able to hit "cancel" when you want the timer etc. to turn off.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Guy@GEA, GE Appliances, March 1, 2021
Hi AZGolfer2, we're glad your new microwave has been working well. In regard to the fan, all over-the-range microwaves have an automatic fan feature to help protect the electronic components, and this also helps the cooking area get rid of excess heat. The built-in thermostat automatically turns the vent fan on if the unit is too hot, and will not turn off until the microwave is cool again. You will not be able to turn the vent fan off manually during this time.
Also, according to page 12 of the owner's manual, you should be able to hit the Timer button or Cancel button to cancel the timer. If this isn't working as it should, we recommend disconnecting power to your unit for 2-3 minutes to reset the controls. We're wishing you the best!
Guy@GEA
Also, according to page 12 of the owner's manual, you should be able to hit the Timer button or Cancel button to cancel the timer. If this isn't working as it should, we recommend disconnecting power to your unit for 2-3 minutes to reset the controls. We're wishing you the best!
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great microwave!
on February 19, 2021
Posted by: TheHandyDandy
from Franklin, NC
When something breaks, we go to GE for great products. This microwave works very well. The door takes a little gusto to tug open, but otherwise, I have no complaints with the appliance itself. I do love that it has the quick settings where you punch "1" and it runs for 1 minute. The beverage setting also works really well. (Regarding installation: My husband and I installed this ourselves, and it was extremely challenging because the paper template for drilling holes was not accurate or easy to use since we had to drill from under our cabinet and there was a 1/2" lip. We ended up using a measuring tape to align the holes and were still off by enough that we had to drill the holes bigger. I would guess that it took at least 2 hours to get it installed. So make sure you eat before you start working on this if you plan to tackle installation yourself, lol.)
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Response from geappliances.comBy HannahGEA, GEA, March 3, 2021
Hello, Thanks for reaching out! We are so pleased to hear that you are satisfied with your new microwave. We welcome your feedback and take it very seriously. If you need any assistance in the future, please feel free to reach out! Thanks for your feedback! -HannahGEA
Written by a customer while visiting geappliances.com
Customer Rating
2
2nd microwave in 3 years
on February 22, 2021
Posted by: cat876
from Yorktown Heights, NY
We purchased a second microwave, the same model that we purchased in 2017. The old one stopped heating anything and we were told that it would cost just as much to fix it, so we purchased another because it fits into the space. I hope this one lasts more than 3 years!
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 23, 2021
Hi cat876 - Thanks for your loyalty to GE Appliances! We are truly sorry to hear of your previous microwave experience. Although we don’t anticipate you will have any issues with your new replacement model, please feel free to reach out to us if any questions or concerns come up. We’re always happy to help. We wish you the very best! – Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
So far, so good
on February 22, 2021
Posted by: Mark in the Zoo
from Kalamazoo, MI
So far we've had good luck with our new microwave. It replaced a similar, prior model which we had a lot of problems with.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Eliza@GEA, GE Appliances, March 4, 2021
Hi there Mark in the Zoo, thank you for taking the time to share your review and for choosing this fantastic over-the-range microwave to replace your previous model! We are so glad to hear that you have been enjoying your new microwave and sincerely apologize for the difficulty you had with your previous microwave, as we can imagine that this was a frustrating experience for you. However, we are very thankful that this has been a smooth replacement process and are confident that your new microwave’s convenient features and consistent cooking performance will serve you well in the years to come! Your feedback is very valuable to us and we truly appreciate you being such a loyal member of the GE Appliances family. Please don't hesitate to reach out to us at any time if you have any questions about using and caring for your new microwave. We are always happy to help and are looking forward to continuing to serve and support you with your appliances in the future. All the best! -Eliza@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to see features and bright clock.
on February 22, 2021
Posted by: KCGS
from San Diego, CA
Inside dimension a bit small for my bacon rack, but otherwise works like a dream. Guess I'll be looking for a smaller rack. Timer works perfectly and no need to hold the button down when you wish to cancel.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
great product
on February 22, 2021
Posted by: agagrh5
good products, great features, wish the turntable was a little bigger though.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Eliza@GEA, GE Appliances, March 3, 2021
Hi there agagrh5, thank you for taking the time to share your review and for choosing this fantastic over-the-range microwave for your home! We are so glad that you are enjoying the powerful cooking performance and many helpful features that it offers you. We are sorry to hear that you are disappointed in the size of the glass turntable and will be sure to share your valuable feedback with our product design team for improvement of future microwaves. Thanks so much for being a part of the GE Appliances family! Keep in touch! -Eliza@GEA
Written by a customer while visiting geappliances.com