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Customer Reviews Collected from geappliances.com |
GE - 1.6 Cu. Ft. Over-the-Range Microwave - White
Average Customer Rating:
4.4
Rating breakdown 31,218 reviews
5 Stars
19,806
4 Stars
7,135
3 Stars
2,123
2 Stars
917
1 Star
1,237
88%of customers recommend this product.
(
25,000 out of
28,442)
Customer Reviews for GE - 1.6 Cu. Ft. Over-the-Range Microwave - White
Customer Rating
1
Stopped warming food after 2 months
on June 18, 2022
Posted by: HolyTomato
Very disappointed in this microwave…..you would think for the price it would last…nope. Two months of occasional ise it stopped heating food.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, June 21, 2022
Hey,
We appreciate you sharing your experience with us. This is awful to hear about. We're so sorry to hear your microwave stopped working after only two months. Your frustration about this is certainly understood. We do see that you're working with an agent and know that you are in excellent care. Wishing you well. Mike@GEA
We appreciate you sharing your experience with us. This is awful to hear about. We're so sorry to hear your microwave stopped working after only two months. Your frustration about this is certainly understood. We do see that you're working with an agent and know that you are in excellent care. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Worked great for 3 years
on July 2, 2022
Posted by: Mom 04
from Batavia IL
After 3 years, the door switch went out so if you pulled on the door to stop the "cooking", the breaker tripped and you had to reset the breaker.
Worked fine as long as you didn't open it during cooking. Then, went to warm something up and as soon as I hit the 30 seconds button, the breaker tripped. Over and over. Turns out this is a know problem with this unit. My last microwave lasted me 14 years... never had this issue. This one didn't even last 4 years.
Worked fine as long as you didn't open it during cooking. Then, went to warm something up and as soon as I hit the 30 seconds button, the breaker tripped. Over and over. Turns out this is a know problem with this unit. My last microwave lasted me 14 years... never had this issue. This one didn't even last 4 years.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, July 6, 2022
Hello,
Thanks for reviewing your microwave. We're happy to hear that you like the appearance and features, but hate to hear of the problems that you have been having. We understand the inconvenience, and would like to offer some helpful information.
To troubleshoot, we recommend replacing the fuse or reset circuit breaker. If this does not help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our techs will be able to help, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your microwave. We're happy to hear that you like the appearance and features, but hate to hear of the problems that you have been having. We understand the inconvenience, and would like to offer some helpful information.
To troubleshoot, we recommend replacing the fuse or reset circuit breaker. If this does not help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our techs will be able to help, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Product!
on August 27, 2022
Posted by: Gloma
from Tennessee
This microwave is user friendly, easy to operate, cooks/heats foods well, and looks great in my kitchen. The price was reasonable for the quality.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed
on November 26, 2022
Posted by: Lupitanohbec
from NH
Turntable making screeching noise only 20 months after installation. Probable cause turntable motor bearings. Way too soon to have this problem. Expensive to repair. Very disappointing performance of a GE product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 29, 2022
Hey there,
We're awfully sorry to learn your microwave turntable is making a screeching noise after 20 months of use. We know how disappointing this must be, especially as you've only used it for 20 months, and we do apologize for your inconvenience. We do strive to provide quality products, and this is certainly not what we'd expect from this model. We'd like to help! We've reached out to you via email to gather some additional information. Please be on the lookout for that and respond as soon as you're able to. We look forward to talking with you soon. All our best.
Kacie@GEA
We're awfully sorry to learn your microwave turntable is making a screeching noise after 20 months of use. We know how disappointing this must be, especially as you've only used it for 20 months, and we do apologize for your inconvenience. We do strive to provide quality products, and this is certainly not what we'd expect from this model. We'd like to help! We've reached out to you via email to gather some additional information. Please be on the lookout for that and respond as soon as you're able to. We look forward to talking with you soon. All our best.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
It's an ok microwave.
on February 4, 2023
Posted by: DavidDMB
from Sewell, NJ
It's ok. Not the best quality made. A lot of plastic parts. The templates that came with it to install are useless. Especialy the top template. Holes dont line up with the template. Just measure yourself to save yourself greif.
I would recommend this to a friend!
Features
5
Performance
5
Quality
3
Value
5
Response from geappliances.comBy Haley@GEA, GE_Appliances, February 6, 2023
Hello there.
Thank you for taking the time to provide us with a review on your microwave. We are very sorry to hear you are not pleased with the quality of this unit as we strive to provide the best. Your concerns and suggestions will be taken into deep consideration as we pass this information to the correct teams for further improvements.
Please feel free to keep in touch with us if there is anything at all you need. We appreciate you so much for thinking of GEA when it comes to your kitchen's needs.
-Haley@GEA
Thank you for taking the time to provide us with a review on your microwave. We are very sorry to hear you are not pleased with the quality of this unit as we strive to provide the best. Your concerns and suggestions will be taken into deep consideration as we pass this information to the correct teams for further improvements.
Please feel free to keep in touch with us if there is anything at all you need. We appreciate you so much for thinking of GEA when it comes to your kitchen's needs.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Very similar to similar model I used for 6 years.
on June 28, 2023
Posted by: RD Family
This microwave cooks/heats well. The features are easy to use. However the auditory signals have not been working as they did when I first started using it. I purchased a warranty and will be calling for help to repair the problem.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Key Pad Bad
on June 16, 2024
Posted by: Nancy Hardaway
from Arizona
Purchased this microwave 05/30/2023. One year and a couple of weeks have passed and the key pad panel doesn't come on. The limited one year warranty expired 17 days ago. I'm very disappointed that it didn't last a year and I'll not be buying another GE microwave.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, June 17, 2024
We would like to help with your microwave. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to get started
on October 26, 2013
Posted by: wylie3
from Tega Cay, SC
install instructions easy to follow. templates well documented. user guide easy to understand. microwave works well.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com