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Customer Reviews Collected from geappliances.com |
GE - 1.6 Cu. Ft. Over-the-Range Microwave - White
Average Customer Rating:
4.4
Rating breakdown 31,923 reviews
5 Stars
20,242
4 Stars
7,265
3 Stars
2,189
2 Stars
943
1 Star
1,284
88%of customers recommend this product.
(
25,376 out of
28,890)
Customer Reviews for GE - 1.6 Cu. Ft. Over-the-Range Microwave - White
Customer Rating
5
Install was straight forward
on December 25, 2020
Posted by: jim in ws
from NC
This was a replacement for an over the range microwave that had been in place for a very long time. The installation was a two person job but was pretty straight forward. The unit is new but so far it is a great improvement in function and appearance from the one it replaced
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointing
on January 17, 2021
Posted by: Dissapointed customer
from Rochester, NY
Initially bought this series microwave two years ago, 2018 after the existing old microwave bit the dust. Today, this microwave completely died. Would not power up after trying different things. Overall, very disappointed given how new this machine is particularly when I have a newborn and 2 year old to feed and support. Would not recommend this machine to others.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 18, 2021
Hello! We are so sorry to hear your microwave has stopped working and know this must be very frustrating for you. Here are some tips for possible solutions to the issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18780
If repair is needed, an appointment may be scheduled by calling GE Service at 1-800-432-2737 or online at: https://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience and hope you find this information helpful. - Sharon@GEA
If repair is needed, an appointment may be scheduled by calling GE Service at 1-800-432-2737 or online at: https://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience and hope you find this information helpful. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Very disappointed
on January 21, 2021
Posted by: Midatlanticmoma
from Delaware
Microwave stopped working before it was 2 yrs old. All house electrical systems were checked out, so the problem was the microwave. Annoyed that I have to buy a new one, that I have to install it or pay someone to do it during COVID epidemic.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 28, 2021
Hi Midatlanticmoma - We’re so sorry to hear your microwave stopped working after 2 years and can certainly understand your disappointment. If you will email your details to our email address, https://www.geappliances.com/ge/service-and-support/contact-others.htm, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome product
on January 21, 2021
Posted by: Mojojojo32
from Bluffton , SC
Way better then last microwave def more quiet and efficient
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, March 11, 2021
Hi Mojojojo32, we're glad your new microwave is running so quietly! Welcome to the GE Appliances family.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Replaced an older GE model
on January 28, 2021
Posted by: Capobob
Disappointed old mounting brackets didn't work. More time to mount than I anticipated.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 29, 2021
Hi Capobob - We appreciate your loyalty! Most of the mounting brackets are unique to the model they come with and the holes usually do not line up with previous units. Neither can we recommend using older brackets for new microwaves as they were not designed or tested together. We're sorry for any inconvenience this causes. Thanks again for being a loyal GE Appliances customer! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
It broke within 60 days
on February 3, 2021
Posted by: Unhappier Customer
from Atlanta, GA
Contacted GE for warranty. Someone finally came out and said they did not have the parts to fix it. Still broken.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy HannahGEA, GEA, February 8, 2021
Hello, Thanks for reaching out! We apologize to hear that you have had such an issue getting your appliance fixed. We would like to look into this further. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks for your feedback. -HannahGEA
Written by a customer while visiting geappliances.com
Customer Rating
1
No hot meal
on February 21, 2021
Posted by: Delon
from Indiana
This was easy to install and looks great but it worked 1 time and stopped heating. Tried reset per GE website. It worked but after that no heat again. Everything else works fine but won’t heat to cook.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 22, 2021
Hi Delon - We're truly sorry to hear your new microwave is not heating and sincerely apologize for any inconvenience. We suggest you take advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is resolved for you quickly. Thanks for buying GE Appliances! - Sharon@GEA
We hope this is resolved for you quickly. Thanks for buying GE Appliances! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Had to get a new one.
on March 5, 2021
Posted by: jimjimjimjimjim
from Phoenix
This is my 3rd GE Microwave oven. They don't last long. I needed to keep it looking like my other appliances, so I bought another GE. If redoing everything in my house, would look at other brands.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, March 25, 2021
Hello there,
Thank you so much for taking the time to share your thoughts. We're terribly sorry to know that this has been your 3rd microwave and can understand your frustration. If you ever need any assistance, you can always reach out to us on social media. Thank you for your continued support. Mike@GEA
Thank you so much for taking the time to share your thoughts. We're terribly sorry to know that this has been your 3rd microwave and can understand your frustration. If you ever need any assistance, you can always reach out to us on social media. Thank you for your continued support. Mike@GEA
Written by a customer while visiting geappliances.com