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Customer Reviews Collected from geappliances.com |
GE - 1.6 Cu. Ft. Over-the-Range Microwave - White
Average Customer Rating:
4.4
Rating breakdown 30,735 reviews
5 Stars
19,498
4 Stars
7,033
3 Stars
2,089
2 Stars
899
1 Star
1,216
88%of customers recommend this product.
(
24,748 out of
28,153)
Customer Reviews for GE - 1.6 Cu. Ft. Over-the-Range Microwave - White
Customer Rating
2
Second purchase
on April 18, 2019
Posted by: Disappointed 68
from Thornton Colorado
This is my second purchase of the same model. My last microwave lasted only 2 years which was disappointing. I only bought the same one because it is beige and matches the other appliances in my home. Dont buy without additional warranty protection.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, April 19, 2019
Hello! Thank you for taking time to write a review on your microwave. We're sorry to hear of your experience and value you as our customer. Although we don't anticipate that you will have any issues with your new model, please don't hesitate to reach out to us on your “contact us” link on our www.geappliances.com website if any questions or concerns come up. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
2
Only Lasted a Little Over a Year
on July 4, 2019
Posted by: mtnbkrkv1
from Utah
We replaced our LG that lasted 9.5 years with this GE microwave that only lasted a little over a year. The microwave had its first issued about 9 months after we bought it when the door handle mounts cracked. Then we started to have issues with the microwave tripping the breaker. I am a little hesitant to buy another GE.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
5
Response from geappliances.comBy SHARONatGE, GE_Appliances , July 11, 2019
Hello! Thanks for posting your microwave review. We're sorry to hear of your experience and will pass along your comments to our microwave design team. We appreciate your feedback and truly hope you will consider GE Appliances for future purchases.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't buy
on August 2, 2019
Posted by: raw77
from Denver, CO
This microwave is built with a mechanism in which if you open the unit while it is running it wears out contact points where the door latches. This begins to then tripping the breaker. Over time you can't even start the unit without tripping the breaker. This happened to us within the first year. We had it fixed under warranty only to have it all happen again within another year. We did our best to retrain ourselves to hit the pause button before opening it but guests opened while it was running leading to the same issue.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , August 5, 2019
Hello raw77 - Thank you for posting your review. We’re sorry to hear of your experience. If you will email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Nope.
on January 3, 2021
Posted by: SDBerry
from SD
We had this model for just over 3 years, and the light stopped working several times. This week, it just died. The outlet is fine. It just died.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Joyce@GEA, GE_Appliances, January 26, 2021
Hello SDBerry- We are so sorry to hear you're having this issue with your microwave. We can understand your frustration. We want to look into this for you. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We appreciate your feedback and look forward to assisting you further. Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not durable
on January 8, 2021
Posted by: Bitthe dust
from Northport, AL
Microwave quit working 2 days shy of being 2 years old.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
5
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 19, 2021
Hello - Thank you for your review. We are sorry to hear that your microwave stopped working so soon. We apologize for your inconvenience in this matter. We can understand your frustration. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks for your feedback. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Worked great until it didn't - mounting nightmare
on December 22, 2023
Posted by: SLMW
from NH
Please put the ACTUAL model number in listing. We had a JVM3160RF6SS that died after 3 years. Horrible life for a microwave seeing how our old one was going on at least a decade and still running, but that's another story. Given that it died the week before hosting Christmas, we needed a replacement ASAP. We gave GE the benefit of the doubt and ordered another, what we thought was the same model so we could just swap it out quickly. JVM3160RFSS is the ONLY model info that is given when purchasing. What they don't tell you is there's a JVM3160RF3SS, JVM3160RF6SS (which is the unit that died on us), and now a JVM3160RF9SS (the replacement model we received). It wouldn't be so bad if these different submodels had the same mounting and bolt patterns, but they don't, not even remotely. This puts you in a position of potentially undermining the wall because you can't use the existing holes and need to make new ones extremely close to the old ones. So if the reason you stay with GE is you think you're replacing your microwave with something you can slide into the existing brackets because the model is the same, think again. Horrible planning on GE's part.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 4, 2024
Hello - Thank you so much for taking a moment to connect and share your experience. We're sorry to see that you needed to get your previous model replaced and that the installation wasn't as smooth.
Our newer models in the lineup do have new installation hardware and screw locations. This is due to us finding more optimal placements to help prevent excess vibration. Again, we are sorry for letting you down and we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Our newer models in the lineup do have new installation hardware and screw locations. This is due to us finding more optimal placements to help prevent excess vibration. Again, we are sorry for letting you down and we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Quiet and Easy to install
on November 19, 2013
Posted by: clean sal
from Springfield, MO, United States
Bought this last month to replace one similar that was 9 yrs old. Installation easy BUT the directions state the vent fan is 'shipped and assembled for recirculating'..which is the non-vented ductless setup that comes out the top vent and into the kitchen. It was NOT set up that way and we needed to adjust the blower motor 90 degrees as explained on pg EN-17. This must be done before it is installed. It was not hard, but if you don't do it, ours would have vented no where-just onto the wood cabinet base above it. We did not add the optional charcoal filter. I like the bright surface light.
I would recommend this to a friend!
Features
5
Performance
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Glad I went with this product
on November 23, 2013
Posted by: jpgroove
from North Shore, MA
Just replaced my old GE with this microwave / range. It was inexpensive, relatively easy to install, and it has all the key features and more. The style simple and understated. If you're replacing an old range with this one, be prepared to drill some holes. Not at all difficult.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com