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Customer Reviews Collected from geappliances.com |
GE - 1.6 Cu. Ft. Over-the-Range Microwave - White
Average Customer Rating:
4.4
Rating breakdown 31,079 reviews
5 Stars
19,718
4 Stars
7,106
3 Stars
2,114
2 Stars
909
1 Star
1,232
88%of customers recommend this product.
(
24,930 out of
28,360)
Customer Reviews for GE - 1.6 Cu. Ft. Over-the-Range Microwave - White
Customer Rating
1
Stopped working after 3 years
on March 10, 2019
Posted by: rockinNC
from Willow Spring, NC
Purchased the same model (JVM3160RF2SS) 3 years ago but had to replace due to dangerously pulling too much power and tripping the breaker. Expected better quality from GE. Purchased same model since bracket and cabinet holes are in the same place. New one installed easy and is working fine, just hoping it lasts longer this time.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy SHARONatGE, GE_Appliances, March 12, 2019
Hello rockinNC - Thank you for taking the time to write a review on your microwave. We are sorry to hear of your experience. These are not the evaluations we would expect to hear. In the future, if your microwave trips the house fuse or breaker we recommend making sure the microwave is on its own dedicated circuit.
Although we do not anticipate that you will have any issues with your new model, please do not hesitate to reach out to us on your “contact us” link on our www.geappliances.com website if any questions or concerns come up. Thanks for your feedback and for being a loyal GE customer.
Although we do not anticipate that you will have any issues with your new model, please do not hesitate to reach out to us on your “contact us” link on our www.geappliances.com website if any questions or concerns come up. Thanks for your feedback and for being a loyal GE customer.
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn't even last 2 years
on March 22, 2019
Posted by: Walleye 1987
from Scott Twp, Pa
this model microwave didn't even last 2 years before it broke. It trips the circuit breaker by just being plugged in. There was nothing you could do with it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, March 27, 2019
Hello Walleye 1987 - We appreciate you taking the time to write a review on your microwave. We’re sorry for your experience. This is not something we would expect to see. Please visit: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17750
If you will email your details to eResponse@geappliances.com, we will be happy to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks, again, for your feedback.
If you will email your details to eResponse@geappliances.com, we will be happy to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
The worst appliance I have ever purchased!!
on March 27, 2019
Posted by: Debskel
from Texas
This microwave is the worst microwave I have ever used or purchased!! There are no lights in the control panel and I have to get a flashlight to read them even with every light in the kitchen turned on (even during the day they are hard to read). It would have helped if the control panel would have had some lighter colors on all the different functions and the numbers. The door is very difficult to open and close and sometimes doesn't close good. The numbers on the digital clock are to close together so it makes it difficult to figure out the time. If I wouldn't have paid to have this microwave installed I would have sent it back!! Would never recommend this microwave to anyone!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, March 28, 2019
Hello Debskel - Thank you for taking the time to write a review on your microwave. We appreciate your suggestions for improvement with the design, and we apologize for any inconvenience. As we always strive to improve our products for our customers, we will be sure to share your comments with our engineering staff. Thanks for buying GE Appliances.
Written by a customer while visiting geappliances.com
Customer Rating
1
BAD product
on March 29, 2019
Posted by: Puspa
Bought new and in 1.5 yrs later suddenly dead with no reason !
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy SHARONatGE, GE_Appliances, April 1, 2019
Hello Puspa - Thanks for taking time to write a review on your microwave. We are sorry to hear of your experience and suggest disconnecting power at the circuit breaker or unplugging your microwave for 30 seconds to reset the electronics. If this doesn't help, please reach out to us by email at the following link so that we may review this situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We appreciate your feedback and look forward to hearing from you.
We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Door is hard to open and close
on April 12, 2019
Posted by: jacob13
from florida
We had GE before easy open and close. It's difficult when you arthritis in your hands. Gray lettering hard to see at nite, have to use a flashlite
No, I would not recommend this to a friend.
Features
1
Performance
5
Quality
5
Value
5
Response from geappliances.comBy SHARONatGE, GE_Appliances, April 15, 2019
Hello jacob13 - Thanks for posting a review on your microwave. Your comments are important to us and we appreciate your feedback. We'll be glad to share your comments regarding the door and gray lettering with our engineering staff, as we strive to continually improve our products. Thanks for buying GE Appliances.
Written by a customer while visiting geappliances.com
Customer Rating
2
Used twice then darkness
on April 18, 2019
Posted by: VegasMatt
from Las Vegas
I bought this product new from Lowes and after installing the microwave it worked great for two times. Now the surface lights don't work. I tried to replace the bulbs and still nothing.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
4
Response from geappliances.comBy SHARONatGE, GE_Appliances, April 19, 2019
Hello VegasMatt - . Thanks for posting a review on your microwave. We apologize for any inconvenience with the lights. Please take advantage of your warranty and schedule an appointment with a GE Service Technician by calling 1-800-432-2737 or scheduling online at: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Written by a customer while visiting geappliances.com
Customer Rating
2
Had trouble with the last one
on April 18, 2019
Posted by: TomBob Bob
from Minnesota
First one kept tripping the breaker while under warranty.
Tech replace three micro door switches. Lasted less
than a year and started doing it all over again.
Not on warranty anymore, so it got tossed in the dump.
What a waste. Purchased the same model just because
I needed an easy install due to time constraints.
Hope this new one last longer.
Tech replace three micro door switches. Lasted less
than a year and started doing it all over again.
Not on warranty anymore, so it got tossed in the dump.
What a waste. Purchased the same model just because
I needed an easy install due to time constraints.
Hope this new one last longer.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Fuses keep blowing
on April 28, 2019
Posted by: Andytwigg
I've had 2 of these microwaves, in both cases the main fuse kept blowing after about 1 year
Response from geappliances.comBy SHARONatGE, GE_Appliances, April 29, 2019
Hello Andytwigg - Thanks for posting a review on your microwave. We are sorry to hear of your experience and would like to provide you with some information that may be helpful: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17750
If you will email your details to eResponse@geappliances.com, we'll be happy to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks, again, for your feedback.
If you will email your details to eResponse@geappliances.com, we'll be happy to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com