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Customer Reviews Collected from epson.com |
Epson - Perfection V550 Photo Scanner - Black
Average Customer Rating:
4.3
Rating breakdown 404 reviews
5 Stars
251
4 Stars
83
3 Stars
28
2 Stars
15
1 Star
27
86%of customers recommend this product.
(
339 out of
393)
Customer Reviews for Epson - Perfection V550 Photo Scanner - Black
Customer Rating
3
New setup
on August 31, 2018
Posted by: JerryinOmaha
from Omaha, NE
So far, it has not downloaded the software properly. It is missing files. So I turned off all fire walls and Norton. Going to try again.
Quality
2
Value
2
Response from epson.comBy Brandon, Scanners, September 5, 2018
Hi JerryinOmaha, we are sorry to hear that you are experiencing issues with your scanner. Your Epson V550 includes free technical support for the life of your product. Our Epson Support team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Brandon – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
Inconsistent behavior is very frustrating
on August 24, 2019
Posted by: Frustrated Texan
from Houston TX
This is my second Epson flatbed scanner. The first worked reliably for many years. This one is another story. I am using it mainly to scan and archive hundreds of photos. The image quality, when it can recognize the photo, is great.
The main problem with this scanner is that it does not consistently find photos. Sometimes I can put 3 photos on it and it will find and scan them as 3 separate images. Often, however, it will combine two of them into one image, and the longer I use it the less it is able to find individual photos. Eventually it can't even find a single photo, and instead scans the entire bed area.
Sometimes turning off the scanner and closing the app, and then restarting them both, will fix the problem for a while. Sometimes I have to reboot the PC as well. Eventually, after scanning 20 or so photos, it starts to act up again.
I regret buying this scanner.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from epson.comBy Matt, Epson, August 27, 2019
Hi Epson customer, we thank you for your feedback and apologize for the disappointing experience you’re having with your Epson Perfection V550. Please make sure the product’s latest driver is installed. Uninstall the driver and visit https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V550-Photo/s/SPT_B11B210201 to download and install the latest driver from your product’s support page. If those issues persist or you need further assistance, please call the Epson Support Team at (562) 276-4382 between 6am – 8pm (PT), Monday – Friday, or from 7am – 4pm (PT) on Saturdays. Sincerely, Matt S.– The Epson Team
Written by a customer while visiting epson.com
Customer Rating
4
New scanner
on August 27, 2019
Posted by: bevfritz
from Port Orchard Wa
My husband got this for me so I could scan my family photos. I've only used it a couple of times so far but it works great. It has more features than I actually wanted but it will be nice once I get time to get to know it.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting epson.com
Customer Rating
5
It is a wonderful scanner
on February 17, 2020
Posted by: Jim43
from Onamia, MN
I purchased this scanner years ago, but did not install it until I had Windows 10 on my computer. The drivers for Windows 10 were not included on the disc that came for set up, but I downloaded them and it installed wonderfully well.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
4
Scanning made fun
on February 24, 2020
Posted by: cheryl6259
from Houston, TX
It is easy to use and really improves the look of aging photos.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
4
Very good scanner.
on February 25, 2020
Posted by: NguyenG
from Las Vegas
I bought this V550 for transferring all my old photos, negatives and slides to my computer. So far ther is no problems with it and it performed very well.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
5
GREAT SOFTWARE
on March 13, 2020
Posted by: pastor pete
from Tryon, NC
So far scanned 200 of 4x6 photos at 2400 and it did well except for color restore that was not great. easy to use speed for 4X6 at 2400 was 2-3 Min. not bad for pictuires you want to keep on jpg. if you need faster just reduce quality
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Some good Some bad
on March 25, 2020
Posted by: MN shopper
from Minneapolis, MN
I bought this mainly to scan old photos and it does a pretty nice job. I especially like the fact that you can put a number of photos on the glass at one time. And, the images are pretty darned good. On the other hand, the software is not working well on Windows 10. It stops and gives me error messages. It can be a bit frustrating. I have to reboot the scanner every so often or close the software and reopen it. So, it's not as great as I had hoped. I've only had it a short while - a couple of weeks, so I hope to become better at using some of the features.
Quality
3
Value
3
Response from epson.comBy Bobby D., Epson, March 25, 2020
Hello MN shopper, thank you for sharing experience. We appreciate your feedback and will ensure it's forwarded to the relevant departments. Your Epson V550 scanner includes a 1-year Limited Warranty and free lifetime technical support. If you ever need assistance, Epson provides useful information, including FAQs to help you troubleshoot most problems, on the product support site at www.epson.com/s/SPT_B11B210201. You can also contact our support team at (562) 276-4382; Hours: Monday - Friday, 8 am - 4 pm PT, or visit https://epson.custhelp.com/app/ask/p_model_name/Epson%20Perfection%20V550%20Photo to email us. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com