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Customer Reviews Collected from epson.com |
Epson - Perfection V550 Photo Scanner - Black
Average Customer Rating:
4.3
Rating breakdown 404 reviews
5 Stars
251
4 Stars
83
3 Stars
28
2 Stars
15
1 Star
27
86%of customers recommend this product.
(
339 out of
393)
Customer Reviews for Epson - Perfection V550 Photo Scanner - Black
Customer Rating
5
Scanner
on May 4, 2019
Posted by: snapshot
from Farmington. MI
One of the best purchases I've ever made.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
2
Soooo Sloooooooow
on May 9, 2019
Posted by: stogiefan
from Burlington KY
Very disappointed. I gave 2 stars because the quality of the images is great. But it takes forever. I tried it with 3 different computers, desktops and laptops, Mac and PC thinking the computer was the problem. The negative adapter for the 2 1/4" doesn't work, it scans the holder... Slides and 35 mm negatives work well other than the speed. Also cumbersome having to reopen the scan program every time you reload the slide holder. I thought I could capture my extensive collection of slides and negatives but it seems like it will outlive me and I am not that old...
No, I would not recommend this to a friend.
Quality
2
Value
4
Response from epson.comBy Leo, Epson, May 10, 2019
Hi stogiefan, we apologize that you are having issues with your scanner. Your Epson V550 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Excellent Quality Scans
on May 23, 2019
Posted by: guyser
from Kanab UT
I love the quality of the scans, especially when scanning 35mm slides! And the Auto Scan function is great, too. So why can't you do color restoration in home mode?
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting epson.com
Customer Rating
5
Excellent, quick and great quality
on May 26, 2019
Posted by: CWSmith
from NY Southern Tier
I've had this V550 for about three years now and just moving it to a new laptop. I've been using scanners since the early 90's and needed this model to archive thousand of old family 35mm slides dating back to 1943. The V550 has done an excellent job, capturing thousands of images, correcting color, removing dust and scratches, and steadily advancing me through this massive collection.
It takes about three minutes to scan each slide (done in batches of four), but the results are quite spectacular. I scan to a 4 x 6 format at 300 dpi, resulting in an 1800 x 1200 resolution which is perfect for modern flat screen TV's or for making a first-quality print.
This scanner has been extremely reliable. I'm a retired illustrator, photographer with more than 40 years in the business of graphics. I'm very satisfied. Note that I've scanned at four times the resolution with no better results... 300 dpi at whatever final size you need is perfect!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Great for slides & negatives
on June 1, 2019
Posted by: FamilyHistorybuff
from Utah
Great Family History tool!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Slow, slow, slow....
on June 2, 2019
Posted by: AndyjwB
from Washington
I was really excited to try this scanner with my new iMac. Found it odd that it came with a CD with the driver software as my computer doesn’t have a CD drive. Maybe that was a clue. Anyway, installed everything and tried the first few scans. The software is poorly designed, at least for running on a Mac. And the scanner is slow. I mean really slow. I tried it with dust removal feature on a 3.4 inch black and white picture and literally it took 10 minutes to complete the scan with much of that time seemingly siting idle. However the software doesn’t really give you any clue as to what is happening. Sorry Epson but I can’t recommend this unless you fix the speed issue and update your software.
Quality
1
Value
1
Response from epson.comBy Matt, Epson, June 3, 2019
Hi AndyjwB, thank you for your feedback. Please be advised that some third-party applications are only available on the included CD and the drivers are available to download at our support web site. Scanning speed can be affected by the size of the original, the resolution, and multi-scan features, like Digital ICE. Try adjusting scan settings and consult the online user’s guide, found here: [ https://files.support.epson.com/docid/cpd3/cpd39283.pdf ]. Also please install the Epson Scan Common Updater which corrects possible pauses when scanning multiple items at once from our Support site, under the Utilities tab found here: https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V550-Photo/s/SPT_B11B210201?review-filter=macOS+10.14.x
If, after completing these steps, the issue continues, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Matt S. – The Epson Team.
If, after completing these steps, the issue continues, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Matt S. – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
3
Not happy with the scanner software
on June 10, 2019
Posted by: OldSully
from Orlando
I have several hundred really old negatives (1930's and up) to scan that were not common sizes in the 1970's to today.
When I set the size of the negatives to their actual size the software automatically changes it for the next scan. Makes my job much harder.
When I make a change to the settings they should stay that way until I change them or until I close the program. The Hardware does a nice job of copying my pictures once the settings are made.
When I set the size of the negatives to their actual size the software automatically changes it for the next scan. Makes my job much harder.
When I make a change to the settings they should stay that way until I change them or until I close the program. The Hardware does a nice job of copying my pictures once the settings are made.
No, I would not recommend this to a friend.
Quality
3
Value
1
Response from epson.comBy Leo, Epson, June 12, 2019
Hi OldSully, we apologize that you are having issues with your scanner. Your Epson V550 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
Confusing Interface / OK scans
on June 12, 2019
Posted by: Dt19
from Philo, CA
I have many negatives, slides and 8mm film to put into a digital format. I was very confused by the interface, which seemed to alter with a second interface. I had so much trouble getting through the process that I called support, but they were no help. The scanned images were very good from colored slides. The B&W negatives were OK. I was disappointed there was no '8mm' as I thought there would be..
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Matt, Epson, June 17, 2019
Hi Dt19, we appreciate your feedback and apologize for the disappointing experience you’re having with your Epson Perfection V550. We will forward your feedback to the relevant Epson department as we are always looking to improve the performance and quality of our products. The product comes with free lifetime technical support and our Epson Support Team is always happy to help. You can reach them at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Matt S. – The Epson Team.
Written by a customer while visiting epson.com