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Customer Reviews Collected from epson.com |
Epson - Perfection V550 Photo Scanner - Black
Average Customer Rating:
4.3
Rating breakdown 404 reviews
5 Stars
251
4 Stars
83
3 Stars
28
2 Stars
15
1 Star
27
86%of customers recommend this product.
(
339 out of
393)
Customer Reviews for Epson - Perfection V550 Photo Scanner - Black
Customer Rating
2
Communication Error
on February 9, 2020
Posted by: FrustratedCustmr
from WI
I love WHEN the scanner works! Randomly stop communicating with my computer. Did everything that Everyone says. Compatebility issues...works with Windows 8. For awhile then nothing again and again. Now can't get anything to work. Even reinstalled it.
Ready to throw it out. I have wasted SO MUCH TIME.
Wouldn't recommend.
Ready to throw it out. I have wasted SO MUCH TIME.
Wouldn't recommend.
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from epson.comBy Leobardo, Epson, February 10, 2020
Hi Epson customer, sorry to hear that you are frustrated with your V550 scanner. Please reach out to our tech support so that we can resolve this issue for you.
Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Does it all.
on February 26, 2020
Posted by: JRK Adk
from San Diego
I have many old photos that I don't want to lose. I chose the Epson v550 because it can do up to 5 photos at a time and the resolution was high. The 550 met all those standards and more. Easy to set up. Needs a little more explanation on how to get started but once I figured it out things went very smoothly. The quality is exceptional
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
4
Great for scanning 35 mm slides
on March 9, 2020
Posted by: Paul Jr
from Colorado
Bought this last year and just start scanning slides. Really works well and is easy to use. Comes with a cd so you may need to use with a pc that has a cd/dvd drive.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
5
A good value.
on May 28, 2020
Posted by: Steve20
from Ohio
I bought this scanner to scan medium format negatives. It provided great resolution. I also scanned 35mm negatives and slides and am happy with the results. So far I’ve scanned about 2000 film images.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Good value
on June 4, 2020
Posted by: Gorg
from Minnesota
Hardware is excellent quality for the price. The scans are good and the images clear. The software and user interface is not very good as the instructions for choosing the settings could be more complete. I would have benefited from a step-by-step to scanning slides. Also, there are multiple windows that appear during the process and you have to already have chosen the filename before you start scanning. Only the first window is expandable to your screen, so screens like the preview screen is very small, thus not allowing you to really judge image quality or if you have debris on the picture. This could be a much better project with a revised user interface.
I would recommend this to a friend!
Quality
3
Value
4
Response from epson.comBy Leobardo, Epson , June 9, 2020
Hi Gorg, we apologize that you are having issues with your Epson Scan software.
Here are few links to help with issues you mentioned you where having.
Here's the user's guide for the scanner and page 17 will walk you on how to scan slides.
https://files.support.epson.com/docid/cpd3/cpd39283.pdf
Please call Epson support if you have any questions on how to use your scanner.
Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Here are few links to help with issues you mentioned you where having.
Here's the user's guide for the scanner and page 17 will walk you on how to scan slides.
https://files.support.epson.com/docid/cpd3/cpd39283.pdf
Please call Epson support if you have any questions on how to use your scanner.
Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Leo – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
3
Bad software support
on June 14, 2020
Posted by: Anonymous
from Ukraine
Software is very outdated and doesn't display correct on high resolution displays
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Matt, Epson, June 17, 2020
Hi Pavel, we’re sorry to hear that you were having issues with your Epson V550 Scan software. We continuously update our driver and software to support the latest operating systems. We would like to diagnose the issue, please call our support and our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Regards, Matt. – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Good value
on June 23, 2020
Posted by: Norad
from Minneapolis
I’m very happy with this scanner. I wanted one that can scan slides and it seems to do a good job. solid and well built.
Quality
5
Value
5
Written by a customer while visiting epson.com
Ratings-Only Reviews
Based on the average of (5) ratings-only reviews
Overall Customer Rating
4.2
Would recommend? Yes
(
4 out of
5)
Quality
4.2
Value
4