 |
Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (1-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,599 reviews
5 Stars
2,555
4 Stars
399
3 Stars
219
2 Stars
100
1 Star
326
68%of customers recommend this product.
(
405 out of
595)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (1-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Posted by: MONOTYPE
Verified Purchase:Yes
I have been happy with your product ever since I bought it. I recently added the VPN product however from time to time it needs to reconnect. Occasionally it seems to block me from opening sited that I usually have no problem with.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Customer Rating
1
Alerting Surprise
on March 18, 2019
Posted by: Bones
Have had Webroot's service for more than 3 years. Was installed by the Geek Squad when my computer was in for service/cleaning. Just last week I received a notice my computer was 95% infected. Notice said to call technical support at Microsoft now. They took remote control of my computer to fix the problem and showed me that over the years I had been infected by a malware known as Koobface and then they showed me that I had 2,027 virus and error messages. They cleaned everything up and installed a firewall for me with guarantee of lifetime security and lifetime technical support. My question is: why didn't Webroot keep this from happening? Therefore, I've wasted money all these years, and am canceling my service today.
Response from webroot.comBy Lara, Online Community Team, March 27, 2019
If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Written by a customer while visiting webroot.com
Customer Rating
1
lost
on July 31, 2019
Posted by: robert
webroot failed to protect my computer because my firewall was turned off.mirosoft had to shut down my desktop because of a virus and they were afraid it might get into their system.
Response from webroot.comBy Lara, Online Community Team, August 5, 2019
Sounds like you spoke to a tech support scammer as they often imitate Microsoft and use phrasing like you're describing. I highly recommend you work with our support team (at no cost) so we can insure you're taken care of.
Written by a customer while visiting webroot.com
Customer Rating
1
DO NOT GET THIS
on November 24, 2021
Posted by: Martian Me
I tried to stop my Auto-Renewal and it keep taking my money after I canceled the subscription.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Customer Rating
5
Subscriber for 9+ years. Good job Webroot!
on December 22, 2024
Posted by: Completely satisfied
from Pittsburg PA
Gender:Male
Verified Purchase:Yes
I've been a subscriber for over 9 years and it's not until my renewal notice that I'm reminded how terrific Webroot performs. I've had no problems or performance slowdowns in my laptop as it works in the background. Good job!
I would recommend this to a friend!
Quality
5
Value
4
Response from webroot.comBy The Webroot Team, December 23, 2024
Thanks for letting us know everything worked out great for you. We look forward to serving you in the future.
Written by a customer while visiting webroot.com
Customer Rating
1
Can't cancel
on August 21, 2025
Posted by: pat w
from Topeka Ks.
Gender:Female
Can't get in touch with someone to cancel. Have been charged for a year of no service. Sigh.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Posted by: Joe Majewski
Gender:Male
Verified Purchase:Yes
I cannot remove the renew subscription notice from the Webroot screen when I pull up the app, even though it indicates over 300 days remaining. I this persists I will not renew in the future.
No, I would not recommend this to a friend.
Response from webroot.comBy Webroot Customer Support, November 24, 2025
Thank you for your review. You may just need to update your keycode in the Webroot software and warnings will stop.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Customer Rating
5
Been excellent for the past 20 years.
on January 27, 2025
Posted by: Branto
from East Yorkshire. U.K.
Gender:Male
Verified Purchase:Yes
Excellent product has kept my computer very safe for the past 20 years.
I would recommend this to a friend!
Quality
5
Value
5
Response from webroot.comBy The Webroot Team, January 31, 2025
Thank you for your feedback! We appreciate your Webroot subscription renewal and look forward to serving you in the future.
Written by a customer while visiting webroot.com