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Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (1-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,599 reviews
5 Stars
2,555
4 Stars
399
3 Stars
219
2 Stars
100
1 Star
326
68%of customers recommend this product.
(
405 out of
595)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (1-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Posted by: Anonymous
from Pleasant Hill, CA
Verified Purchase:Yes
I have used Webroot for some time now but my recent renewal experience drove me away. They took my money without a problem but getting the update to install, or even show up in my account was a complete failure. Trying to contact Webroot to fix the problem was even more of a disappointment. Online contact options were limited to pre-canned replies that did not address my problem. Phoning them also got only pre-recorded responses except one option that threw me into a phone queue of unknown length. I gave up after 10 minutes on hold and decided to eat the $70 since I couldn't get ahold of them to request a refund either.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, April 12, 2022
I'm sorry to hear you had difficulty contacting support. Were you contacting them during business hours? Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Kenny G
from Indiana
Gender:Male
Verified Purchase:Yes
I am giving it four stars because I haven't had it that long. It starts out a little slow when cleaning, but speeds up. My computer is still running faster than before. It seems to be doing its job when I using the computer.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting webroot.com
Customer Rating
5
Excellent Security - Peace of Mind
on February 15, 2024
Posted by: Jeff S
from New York, NY
Gender:Male
Verified Purchase:Yes
Excellent Security - so glad our devices are protected. Never had an issue with Webroot.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: TS9580
from Indiana
Gender:Male
Verified Purchase:Yes
I have had the software for many years.
I have no issues with it and trust the developers to keep up the great work!
Thank You All.
I have no issues with it and trust the developers to keep up the great work!
Thank You All.
I would recommend this to a friend!
Quality
5
Value
5
Response from webroot.comBy The Webroot Team, December 23, 2024
Thank you for your feedback! We appreciate your Webroot subscription renewal and look forward to serving you in the future.
Written by a customer while visiting webroot.com
Posted by: Jerry Michaels
from Texas
Gender:Male
Verified Purchase:Yes
Very negative renewal experience. Feel like I wasted my money, certainly wasted my time. Very aggravating .
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting webroot.com
Customer Rating
4
great protection at a fair price, thank you.
on January 29, 2025
Posted by: J D Houston
from LeBlanc, LA.
Gender:Male
Verified Purchase:Yes
my son in law put this on my puter, works very well, have had no problems with it.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting webroot.com
Posted by: OGO4u
from Wellington,Ohio.
Gender:Male
Love webroot so easy to use and protect me very well add another year on my plan so feel safer longer.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: AnnaWanda
Love having WEBROOT Internet Security Complete on my device. Customer service Reps are always helpful and tech support always professional and helpful.
Written by a customer while visiting webroot.com