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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - 3-in-1 Grill, Griddle and Waffle Maker - Black
Average Customer Rating:
2.8
Rating breakdown 61 reviews
5 Stars
20
4 Stars
5
3 Stars
3
2 Stars
8
1 Star
25
46%of customers recommend this product.
(
27 out of
59)
Customer Reviews for Black & Decker - 3-in-1 Grill, Griddle and Waffle Maker - Black
Customer Rating
1
Unhappy
on July 31, 2021
Posted by: Grammi
from Troy, Ohio
Gender:Female
I had a Black and Decker waffle iron since 2007. It was used a lot and did an awesome job making waffles. The heating element went out recently. We purchased a waffle iron just like the one we had but were so disappointed with the initial use. They did not cook evenly and never turned golden brown. The grid came off in use as the clamp to hold it in place was not good. We tried another time after waiting a few days and the result was the same. The heating elements do not do the job.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, August 2, 2021
Thank you for offering your feedback regarding your Black+Decker 3-in-1 Grill - Griddle - Waffle Maker. I’m sorry to hear to hear of the experience you've had with your waffle maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your waffle maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
2nd Model to try
on August 13, 2022
Posted by: dg2022
from Mid Mo
Gender:Male
I was looking for a model to be able to remove the plates for cleaning which were not for Belgin waffles but for the thinner waffles. I had tried Model WM2200SD but did not like the thick waffles, so called Black and Decker and they suggested this Model G48TD. The Waffles come out great, but I am having problems with the plates. When I open the lid to take out the waffle the lower plate comes loose, and I have to fight to keep from getting burnt trying to remove the waffle from the plate. One problem is the design of the clip that holds the lower plate which does not work well. Also, there is a spring-loaded box in the lower inside of the maker that keeps pushing the lower plate up where the lower clip does not hold the plate down. The upper plate works well. I have only used it two times, so will plan to give it another try. Just not happy with the design. Also, when the lid is opened there is not much of a way to keep from getting burnt. Needs better design on handles to open. Seems to cook the waffle well except for fighting the lower plate and clip issue. I wish this model was designed more like the Model WM2200SD plates, etc. Had not problems with it other than the thick waffles although it did not brown very well.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, August 15, 2022
Thank you for providing your feedback regarding your Black+Decker 3-in-1 Grill - Griddle - Waffle Maker. I’m sorry to hear of the difficulties you're having with your waffle maker. However, I'm happy to advise you that a replacement is being shipped out to you under the two year warranty. If you have any further questions or concerns, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42263788 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
on June 6, 2012
Posted by: Dad
from Leesburg, Fl 34748
Gender:Male
The Grill $ Wafflebaker is the most used appliance in my house. It is very reliable and easy to use. I hope you never stop making this grill.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Family Tradition
on August 6, 2012
Posted by: FarmGirl
My family has always had one of these convertible grills. Our old one finally broke down and this is the only option I could find. It arrived today and it looks amazing. It works as advertised, it is very easy to use, and if our old one is anything to go by, it will last a lifetime. Thank you, Black & Decker!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Finally crispy waffles!
on August 23, 2012
Posted by: Nez
from Oregon, USA
Gender:Male
Small grid waffles like the ones from my childhood. This appliance makes crispy on the outside - soft inside waffles. The way breakfast waffles are supposed to be made. Everyone jumped on the trendy Belgian style - and these original style makers are hard to find. Waffles come in three basic types; Ice Cream cone - all crispy. Original style (like this great little machine) - crispy outer, soft middle. Belgian - big grid fluffy, soft, thick. Sure Belgian are nice for deserts - covered in fruit and stuff. But for breakfast - it's the fresh, crispy waffle that's been absent for years. B&D - need to market this machine - it's awesome! The outside gets very hot - so be warned, but that's what makes a good crispy waffle. And the grids flip to make sandwiches. Good job B&D. Get this out in the stores. Grandma would be proud.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Cheaply made. Doesn't close correctly. Has dents.
on December 19, 2014
Posted by: hopedforbetter
Waffles do bake but don't stay hot. Folding back the top to flat position can catch the spring cord between the plates. Plates don't clip in securely and evenly. They are nonstick coated so food removes easily. Not like my old one.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Disappointing
on May 2, 2018
Posted by: Disappointed12
Same as all the reviews...sad that they changed the product. Don't fix if it's not broke. Never buy another one ever
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 4, 2018
Thank you for offering your feedback regarding your Black+Decker Waffle Maker. I’m sorry to hear that your waffle maker didn’t meet your expectations. We strive to provide quality products and exceptional customer support, and we hope you’ll continue to consider us for your future purchases. If you’d like to relate your concerns to us directly, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address them with you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
A shadow of its predecessors
on December 20, 2017
Posted by: JAFO
from Virginia, United States
Gender:Male
I bought one of these on line because it looked exactly like the wafflemaker I grew up with. The old one had cast iron plates that made wonderful waffles, but this one has flimsy aluminum plates coated with a 'non stick' coating that works poorly. It has difficulty maintaining a stable temperature.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 20, 2017
Thank you for offering your feedback regarding your Black+Decker G48TD. I’m sorry to hear that you've been disappointed with your waffle maker's design and results. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com