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Customer Reviews Collected from lg.com |
LG - SteamWasher 4.0 Cu. Ft. 9-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.7
Rating breakdown 298 reviews
5 Stars
247
4 Stars
32
3 Stars
5
2 Stars
6
1 Star
8
94%of customers recommend this product.
(
273 out of
291)
Customer Reviews for LG - SteamWasher 4.0 Cu. Ft. 9-Cycle Ultralarge-Capacity High-Efficiency Steam Front-Loading Washer - Graphite Steel
Customer Rating
4
Nice but.....
on January 27, 2016
Posted by: wgregg
from California, United States
[This review was collected as part of a promotion.] nice washer but the short off then on burst of water fill function is REALLY annoying.
Pros: easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
on May 8, 2016
Posted by: Shannonigans
from New Mexico, United States
[This review was collected as part of a promotion.] The filter on this washer is terrible. No matter how much we clean it<leave the door open, it smells so bad. I wish I could trade it for a top load
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Bad odor/mildew smell
on October 28, 2016
Posted by: un happy customer
from Miami, FL, United States
[This review was collected as part of a promotion.] I purchased this machine a while and been complaining of my clothes smelling like mildew, i cant leave the clothes for no more than 1/2 a day or mildew smell will occur.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
So many bad things about this washer!
on March 20, 2017
Posted by: ruby singleton
from Lorton, VA, United States
[This review was collected as part of a promotion.] I have had this THING for almost 3 years and I DO NOT like it! Not always but often, I have to babysit it until a load is complete because it often becomes off balance and will quit due to the load being too heavy, even if it isn't. The water doesn't always drain out and I will have to ring the clothes out before throwing them in the dryer. About 3-5 times a month, water will just seep out of the bottom somewhere and my husband and I can't find out where it is actually coming from. The detergent tray gets very gross, gunked up and mildews so bad that it is difficult to pull the tray out...I clean it once a month. I honestly prefer top loads after having this pain in the rear for the past three years .
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Broken in less than five years
on January 2, 2020
Posted by: morrisar
from Gainesville, FL
[This review was collected as part of a promotion.] I bought this in 2014 and it was broken in less than five years.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 3, 2020
Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Written by a customer while visiting lg.com
Customer Rating
5
BEST SURPRISE FOR 2014
on December 11, 2020
Posted by: DAWNA 65
from Brooklyn, NY
[This review was collected as part of a promotion.] When my 3 kids pooled their money to give me this LG Combo I was blown away! then I thought to myself is this gift for me or them, hmm! none the less I'm still in love with it and I check it for finger prints when they leave.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Sudden water stop causing pipe rattling
on December 17, 2020
Posted by: abd123
I bought this washer about 6 years ago when we moved into the new house with new pipe This washer gave us a lot of trouble in the pipe system. The washer valve closes too fast and causes an annoying knocking noise in the pipes. We spent a lot of time and money trying to fix this water hammer issue and but we still have pipe rattling issue. I think we will replace it with a top load washer to see if issue can be solved.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 20, 2020
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Nanze
from Texas
Verified Purchase:Yes
I loved this product. The warranty is supposed to be 10 years but when it needed repair after only six years, the repair price was about half its cost. I feel like it should have lasted longer given the price we paid for it.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 19, 2021
The 10- year warranty is on the motor and lifetime on drum, part only. We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com