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Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,283 reviews
5 Stars
2,322
4 Stars
364
3 Stars
201
2 Stars
90
1 Star
306
67%of customers recommend this product.
(
355 out of
531)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Posted by: jack W
Verified Purchase:Yes
Mixed feelings. What works, works pretty well. Confusing sells technique should have been adding another year to what I had but it wiped out 277days and started a new year. Anti virus OK, Console horrible- needs to be more intuitive, storage horrible, password management didn't need already was a last pass customer and VPN so-so sometimes it works sometimes not. Customer support non existent. Have been a customer for several years but this will be the last.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Customer Rating
1
billed after cancellation
on February 10, 2022
Posted by: eric3309
from Milwaukee, Wisconsin
I was billed after numerous attempts to cancel. WebRoot should find a way to renew passwords that don't require confidential questions that don't work.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 17, 2022
Please contact support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Customer Rating
1
Why doesn't it work Money given
on February 16, 2022
Posted by: Me meme mrme
from Dc
Put in key code why doesn't work
Yuk yuk yuk not working
Yuk yuk yuk not working
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 17, 2022
Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Posted by: Sharon Tait
Verified Purchase:Yes
I cancelled your product, leave me alone. There's nothing else I want from you
Response from webroot.comBy Community, April 4, 2022
Thank you for the feedback. If you are still receiving auto renewal emails, please go to the following link to make sure those no longer are sent to you: https://www.webroot.com/us/en/auto-renewal-optout
Written by a customer while visiting webroot.com
Posted by: K_:-(
Verified Purchase:Yes
Attempted to renew early and add a device to my subscription. Couldn't update my prior account as it was on the old customer portal. I was directed to create new profile for the new portal. So I did that. It didn't connect to my prior account. This created a new set of keys. It only connected to my prior account after I paid for the new one. Now my prior one has just automatically renewed. I hope they refund my money.
Response from webroot.comBy TylerM, Webroot, May 20, 2022
This sounds like a keycode activation issue. When you open the interface and click on the "my account" cog wheel on the bottom right does it show the keycode that you just purchased? If not all you need to do is copy it in there and it will activate.
We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
If you still wish to request a refund you may do so here:
https://www.webroot.com/us/en/online-refund
https://www.webroot.com/us/en/auto-renewal-optout
Thanks!
We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
If you still wish to request a refund you may do so here:
https://www.webroot.com/us/en/online-refund
https://www.webroot.com/us/en/auto-renewal-optout
Thanks!
Written by a customer while visiting webroot.com
Posted by: Mike123456
Verified Purchase:Yes
Won't install - no response to support ticket started immediately after purchase. Will edit review if I can get the product working.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, May 26, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Posted by: WeninSing
from Singapore
Verified Purchase:Yes
I requested a full refund after not receiving any support to issues I was experiencing. I was told I was refunded but until I receive my credit card/bank statement, I won't know for sure. I was disappointed with the support hence the request for a refund. Purchased a 5 device package yet the app was apparently not available in my region (Singapore) for my mobile devices.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, May 26, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Posted by: Glorjc
from Vancouver, wa
Verified Purchase:Yes
I cancelled becauce it was difficult to just load webroot.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, August 9, 2022
I’m sorry to hear you’ve had some issues with our product. If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund
Written by a customer while visiting webroot.com