 |
Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,282 reviews
5 Stars
2,321
4 Stars
364
3 Stars
201
2 Stars
90
1 Star
306
67%of customers recommend this product.
(
355 out of
531)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Posted by: Rookie
Love this software! So easy to use and doesn't hog my system resources like my old security software did. I have noticed a HUGE speed improvement and I'm so happy to be back with Webroot! Woo hoo!
Written by a customer while visiting webroot.com
Customer Rating
3
Do not like auto renewal
on October 18, 2017
Posted by: Lilli
We were happy until our credit card was charged with auto renewal without our authorization. Your emails were received alerting us that the auto renewal was coming soon. We replied each email sent not to renew us automatically. We were charged anyway. We had trouble contacting the person that would cancel our auto renewal charge but once we did they credited our card. We had to wait several days before we saw the refund.
Response from webroot.comBy Josh P., Online, October 23, 2017
Lilli, you can disable automatic-renewal at any time by visiting this page:
https://www.webroot.com/us/en/auto_renewal_optout
Best Regards,
Josh P.
Digital Care Coordinator
https://www.webroot.com/us/en/auto_renewal_optout
Best Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
5
The Best Computer Virus and Malware Protection Available
on October 20, 2017
Posted by: Nikonman
Webroot products are the best products available on the market today. They provide the highest level of computer internet security and protection. I have tried other virus programs in the past however once I discovered Webroot there is absolutely so comparable products out there. Not only are your computers secure; the speed in which this software scans your entire computer is unsurpassed. There are many options and preferences also. I have been using computers for over 20 years and Webroot products are simply the best.
Written by a customer while visiting webroot.com
Customer Rating
2
Not sure it's doing it's job
on November 5, 2017
Posted by: HoJo
No evidence of anything that has been found or blocked
Response from webroot.comBy Josh P., Online, November 7, 2017
Often, scans find no results simply because there is nothing to find. Your system is clean!
We understand your concerns. We've opened a support ticket for you so our Team can perform a manual review of your System as well as address any additional concerns you may have.
Warm Regards,
Josh P.
Digital Care Coordinator
SocialCare@Webroot.com
We understand your concerns. We've opened a support ticket for you so our Team can perform a manual review of your System as well as address any additional concerns you may have.
Warm Regards,
Josh P.
Digital Care Coordinator
SocialCare@Webroot.com
Written by a customer while visiting webroot.com
Customer Rating
3
Hmmm
on November 10, 2017
Posted by: cynicalskeptic
So here's the thing. I have no idea what level of risk there is or how well this product actually works. I don't even know if they are the ones who launch all the hack attacks to create a market for this product. I always go back and forth before renewing. AT the end of the day, I sort of feel pressured into reluctantly signing up (what if I didn't and something bad happened). Anyway, that's my story
Response from webroot.comBy Josh P., Online, November 14, 2017
Thanks for sharing your feedback with us!
We take your concerns very seriously. We've gone ahead and created a support case on your behalf with the Team to make sure you get the help you need.
Warm Regards,
Josh P.
Digital Care Coordinator
We take your concerns very seriously. We've gone ahead and created a support case on your behalf with the Team to make sure you get the help you need.
Warm Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
3
Uninstall
on December 4, 2017
Posted by: Burandt80
So my Webroot AV was acting really silly and I tried to unistall so I can reinstall it. However when I went into my control panel the Webroot Icon was gone and now I cant uninstall it. Not sure whats going on i even tried in safemode and no luck. I might have to rethink about this brand. I have never had any issues until now. Very disappointing
Response from webroot.comBy Josh P., Online, December 5, 2017
Thank you for bringing your issue to our attention!
We've created a support ticket for you so our Team can ensure your issue is resolved in a timer manner. We sincerely appreciate your Patience.
Kind Regards,
Josh P.
Digital Care Coordinator
We've created a support ticket for you so our Team can ensure your issue is resolved in a timer manner. We sincerely appreciate your Patience.
Kind Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
3
Computer illiterate user
on December 4, 2017
Posted by: ArkieGranny
I can't say much other than that as a 78 year old I really don't know how to get around, see, or understand if my computer is well protected. Old fashioned, I would like to be able to easily and readily pull up and see the program.
Response from webroot.comBy Josh P., Online, December 5, 2017
We completely understand your concerns and always strive to ensure you receive the best experience possible.
We've opened a support case for you with our Team. They'll be reaching out to you shortly to ensure this is addressed.
Kind Regards,
Josh P.
Digital Care Coordinator
We've opened a support case for you with our Team. They'll be reaching out to you shortly to ensure this is addressed.
Kind Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
5
Best yet
on December 13, 2017
Posted by: oldgirl
Works without me being aware that it is.
Written by a customer while visiting webroot.com