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Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,635 reviews
5 Stars
2,585
4 Stars
403
3 Stars
220
2 Stars
101
1 Star
326
68%of customers recommend this product.
(
408 out of
598)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Posted by: Teresa Dumendic
from West Virginia
Verified Purchase:Yes
I want a refund and when I spoke to someone with your company they told me to contact my bank
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 1, 2022
Depends on the reason, but our support team should be able to provide refunds for a number of reasons: Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Chrissy E.
from Texas
Verified Purchase:Yes
I changed over from Norton to Webroot and I am hoping it performs as well.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Tina M
from Aurora, Co
Verified Purchase:Yes
Secure…. The company is easy to communicate with, prompt responses
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: George Reed
from Altoona, PA
Verified Purchase:Yes
After much pain in removing the old Symantec software off my two main computers, the installation of the Webroot software was relatively easy. Somewhat confusing was trying to figure out which version of Webroot I needed to purchase. Simpler language for non-computer engineers to understand the differences would help. Operationally the only issue I've come across so far is that on my old Dell computer it no longer allows me to select and disengage a flash drive for safe removal as it use to. This function still works on my HP computer, so I don't know why it quit working on the other since the Webroot installation seemed to occur without a hitch on both machines.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Bill King
Verified Purchase:Yes
I was unable to use same code to add my two iPhones to the subscription, which would have given me 3 devices covered.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
1
Need to cancel and have money refunded
on January 18, 2022
Posted by: Lupy
from Monroe Mi
Got it last month NOT happy with the price it 90.00 out of my account! Was not expecting this was short for other bills had to pay overdraft fees
Response from webroot.comBy TylerM, Webroot, January 20, 2022
Hi,
I'm sorry there were some issues with double billing, we would be more than happy to resolve this by contacting our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
I'm sorry there were some issues with double billing, we would be more than happy to resolve this by contacting our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
1
impossible to cancel the automatic renewal
on January 19, 2022
Posted by: franckfranck
from NY
I don't want to renew my licence and its impossible to cancel the operation. It looks like an ransomware.
No, I would not recommend this to a friend.
Response from webroot.comBy TylerM, Webroot, January 20, 2022
Hi,
We are more than happy to provide assistance in canceling your membership. If you are having issues doing this yourself online, please contact our free support and we'll be more than happy to assist https://www.webroot.com/us/en/support/contact Thanks!
We are more than happy to provide assistance in canceling your membership. If you are having issues doing this yourself online, please contact our free support and we'll be more than happy to assist https://www.webroot.com/us/en/support/contact Thanks!
Written by a customer while visiting webroot.com
Customer Rating
1
Horrible First Experience!
on January 22, 2022
Posted by: Disgusted!
from Chicago
Just got my new laptop, bought the Webroot software, ready to type in the keycode but the numbers peeled off when trying to remove the label. I called Webroot and they're closed! Why would you all use such an antiquated way to get a keycode? You know, at some point, the number will lift off where we can't make it out. Now here I sit having to wait until Monday to talk to someone! Never will I use you all again!!
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 7, 2022
I'm sorry to hear that your key code became inaccessible. Our support times are M-F 9-5 Mountain Time. Please reach out to them via phone during that time frame: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com