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Customer Reviews Collected from webroot.com |
Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,123 reviews
5 Stars
2,205
4 Stars
338
3 Stars
194
2 Stars
86
1 Star
300
65%of customers recommend this product.
(
327 out of
500)
Customer Reviews for Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
3
a bit irritating
on January 6, 2018
Posted by: Dans
After renewing my account for another year, I still get popups that I need to renew. Additionally, when I try to access the control panel, it just hangs on the Loading screen
Response from webroot.comBy Josh P., Online, January 12, 2018
Thanks for bringing this to our attention!
We've created a support case on your behalf to ensure the issues you're experiencing are addressed.
Warm Regards,
Josh P.
Digital Care Coordinator
We've created a support case on your behalf to ensure the issues you're experiencing are addressed.
Warm Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
3
Decent Product Let Down By Automatic Renewal
on February 12, 2018
Posted by: andynes
As above but let down by automatically renewing before license ran out and I know I could of got it at a better price elsewhere
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 4, 2018
Auto-renewal can always be disabled via the website, and the inclusion of auto-renewal is mentioned both during the transaction process, and on the invoice after the transaction. If you would like to have the auto-renewal charge reversed, you can do so within 70 days of the transaction. Looks like you have until mid April to call in and get this adjusted if you wish, and you can do so by calling this number: 1-866-350-6089.
Written by a customer while visiting webroot.com
Customer Rating
3
More false alerts than Kaspersky :/
on March 12, 2018
Posted by: Andy
I bought this because it was suppose to be faster, small and less intrusive than other products. I am using it on Mac and it’s popping up a lot about key core things like Adobe cloud or Rappore Trusteer a key internet banking authenticator that all UK banks recommend. Had none of these issues and zero alerts about nothing when I was on Kaspersky, disappointed and thinking I should have stuck with what I had.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 4, 2018
Thank you very much for your feedback. These issues are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
2
Not so hot
on March 18, 2018
Posted by: Benny
I've had webroot about one month. Last week I got a ransomware in the middle of reading a news feed from Fox news. I had to shutdown and reboot. When I did some of my files had been rearranged. I'm not impressed so far.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 4, 2018
If you ever feel that your computer is infected, please reach out to our support team so that they can remedy the situation for you. They can be reached at 1-866-612-4227, or you can submit a ticket online at https://www.webrootanywhere.com/servicewelcome.asp.
Written by a customer while visiting webroot.com
Customer Rating
3
Good but not so much for Win 10
on April 22, 2018
Posted by: Tagman
Works well for Windows 7 but got hacked on PC using Windows 10
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 23, 2018
If you feel that your PC has been compromised and it is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Written by a customer while visiting webroot.com
Customer Rating
3
Not sure about it because I lost my computer to viruses anyway
on April 25, 2018
Posted by: Suzanne
Had been working well and this year I lost computer to viruses anyway so up in the air on my thoughts on Webroot
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 25, 2018
If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Written by a customer while visiting webroot.com
Customer Rating
3
Problems installing on iPad
on May 7, 2018
Posted by: JohnbMD
I had no problem installing the program on my computer and Adroid phone but could not install it on my iPad.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, May 8, 2018
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users. PC: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installing-Webroot-SecureAnywhere-on-a-PC/ta-p/5572 Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720 If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process. Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com
Customer Rating
3
Performance on Mac lacking
on September 25, 2018
Posted by: timcu
I am amazed how quickly webroot can scan files on Windows with no noticeable performance penalty on other running programs. Sadly this is not true on macOS where I frequently have to disable webroot to stop my applications slowing to a crawl.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, October 12, 2018
We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Written by a customer while visiting webroot.com