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Customer Reviews Collected from webroot.com |
Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,123 reviews
5 Stars
2,205
4 Stars
338
3 Stars
194
2 Stars
86
1 Star
300
65%of customers recommend this product.
(
327 out of
500)
Customer Reviews for Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
3
Hard time
on September 28, 2018
Posted by: Mark
It is very hard to install. You install and it asks you to renew and renew and renew and renew. ???????? It did the same thing last time.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, October 12, 2018
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installing-Webroot-SecureAnywhere-on-a-PC/ta-p/5572
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installing-Webroot-SecureAnywhere-on-a-PC/ta-p/5572
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com
Customer Rating
3
Disappointed
on September 29, 2018
Posted by: Elaine
Purchased the full protection and was not able to download it to my Windows phone. Was only able to download to my desktop. Should have purchased the lower cost product.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, October 12, 2018
Webroot does not protect Windows Phone, however we do work on Android and iOS! If you have any questions, please feel free to reach out to us at 1-866-612-4227.
Written by a customer while visiting webroot.com
Customer Rating
2
Not compatible for android!
on October 9, 2018
Posted by: ronopp
I tried to download from the app store and it says 'not compatible' for this device!!!
So what am I going to do with this security system I purchased that is not compatible for my pad???
So what am I going to do with this security system I purchased that is not compatible for my pad???
Response from webroot.comBy Lara - Webroot Community Support Team, Online, October 12, 2018
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
2
Where's the Password Manager???
on February 9, 2019
Posted by: bjtrimmer
I have used Webroot for over 3 years with good results. However, since renewing/upgrading in January, I an still unable to use password manager due to an internal glitch that remains unfixed. My review at this point is based on the fact that the clock is ticking on my one year subscription and I a unable to use the ONE feature that I upgraded for. WHEN WILL THE FIX BE DONE??
Response from webroot.comBy Lara, Online Community Team, March 1, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
3
Lack of information
on March 21, 2019
Posted by: JoeRagbag
When my 2yr subscription expired, I did not hesitate to renew my subscription. Having suffered what I thought was a breach, which turned out to be spam, I found out AFTER struggling with the upgrade that, MS Edge was NOT supported. Maybe that should have been listed on the package. I had moved off of the problem laptop running Windows 8, to Windows 10. Shouldn't have been a problem, right?...but it was. First, the password vault did not work. Then, after dealing with support, and they helped me get the password vault working, I find out that I cannot run it with MS Edge. So, I'm still in limbo with no passwords on the subsequent browser, as I have not had time to load the extension to get it to run. It shouldn't have been this difficult.
Not very happy right now.
Not very happy right now.
Response from webroot.comBy Lara, Online Community Team, March 27, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
2
Auto reniew wasn't my choice!
on March 31, 2019
Posted by: Martin
The product is ok. But where I am not happy is, last year I turned off the auto renew. Without my approval, the software was renewed and my credit card billed. I tried to turn off again the auto renew, it says it's off. Next year, I will call Mastercard and let them know that I never made the transaction and will complain for a fraud.
Response from webroot.comBy Lara, Online Community Team, April 2, 2019
I am sorry to hear this happened, and we would like to investigate as to what caused this. Would you mind contacting us at 1-866-612-4227 so we can look into this further and get you taken care of?
Written by a customer while visiting webroot.com
Customer Rating
2
My problem is
on April 4, 2019
Posted by: Brokerruth
I have never been able to get the full program loaded and working on my computers. They just have problem after problem when I start to even try again.
Response from webroot.comBy Lara, Online Community Team, April 8, 2019
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com
Customer Rating
4
Great on Windows. Awful on Mac
on April 18, 2019
Posted by: timcu
I am very happy with this product on Windows. Scans quickly in background without using much resources. On Mac it is terrible. Scans take for ever. High CPU use. Whenever fans started on my Mac laptop I knew Webroot was scanning my SSD. I got a couple of false positives on Mac also but that is probably more to do with my software installed on Mac vs Windows rather than anything wrong with Mac version (I hope). Sometimes shutting down Webroot on Mac would not shut it down and I had to restart computer and try to shut down Webroot before it started scanning.
Written by a customer while visiting webroot.com