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Customer Reviews Collected from webroot.com |
Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,121 reviews
5 Stars
2,204
4 Stars
337
3 Stars
194
2 Stars
86
1 Star
300
65%of customers recommend this product.
(
327 out of
500)
Customer Reviews for Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
1
Horrible CROOKS!
on July 7, 2020
Posted by: Merck
from Venice, CA
Gender:Male
Tried their Service it was horrible, they kept sending me reminders to renew and I did not. They took it upon themselves to charge me anyway! Jerks! Reported them!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, July 13, 2020
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Customer Rating
5
Completeness and composure in device security
on January 8, 2022
Posted by: Anonymous
from Nairobi, Kenya
Verified Purchase:Yes
The perfect solution I needed for laptop and smartphone security with a cool and composed mind of perpetual assurance. This professional-grade solution is user-friendly, lightning fast, and ready to use anytime. Talk of fidelity and convenience, it has appealed to me as top of the class in the spectrum of superb solutions for device security in the world of digital transformation.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
1
Don't try downloading on alternate computer
on September 7, 2022
Posted by: thatsme
Been using webroot for a few years. It has no idea that I've already bought the annual renewal. It doesn't allow me to log into my account and download on another laptop. Why is it so hard? Following the instructions from the renewal confirmation email doesn't work. THERE IS NO DOWNLOADS page. When trying alternate ways to find a download, it continues prompting me to pay for something I've already paid for. I'm logged into my account. How can webroot not sync this up? Pathetic.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, September 9, 2022
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Posted by: Tomh2015
from Illinois
Gender:Male
Verified Purchase:Yes
I have used Webroot for years and have had no problem
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting webroot.com
Customer Rating
1
Not What I Expected
on October 16, 2017
Posted by: LostFaith
I purchased Webroot SecureAnywhere® Internet Security Complete thinking that it would protect my computer and related devices - it did not. I received an emailed Trojan and Webroot missed it. My daily scans showed that everything was good-to-go - not the case. So 300 plus apology emails later to my clients and here I am with cramping fingers. I deleted Webroot from my computer and replaced it with a program that did find and delete the Trojan. I have lost all faith in Webroot.
Response from webroot.comBy Josh P., Online, October 19, 2017
Our Customer Support Team should always be involved for all incidents regarding Threats.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
We've created a support case on your behalf. Thank you for bringing this to your attention.
Best Regards,
Josh P.
Digital Care Coordinator
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
We've created a support case on your behalf. Thank you for bringing this to your attention.
Best Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
1
not happy
on July 23, 2018
Posted by: Phil
I am not happy with the support. I have had this for 2 years I think. I thought I had 5 devices protected, but it seems that I possibly only have one protected. T sales person who renewed me said all devices would be renewed in about 25 minutes. Three days later, I still got the "un-protected, renew now" notice. I had a chat with someone and very soon the warning went away on this computer. The Android still say unprotected. I downloaded the Mobile app from Play Store. They both show up on the screen, but it still says unprotected. The Android has never been protected, I guess. I have two laptops and another desktop that I am sure are not protected. It is kind of sad that the support is so confusing to some of us less computer savy people.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, July 24, 2018
The line you spoke with for renewing, and the chat online, are both sales lines. If you reach out to our designated support line (1-866-612-4227) they will be able to look into what is causing the issue, and resolve it with you for all the devices.
Written by a customer while visiting webroot.com
Customer Rating
1
Very difficult to deal with your billing dept
on January 29, 2019
Posted by: Lisa
I bought your product and it came up for renewal, I renewed but it would not registr renewed...after 2 hours with Geek squad finally got resolved...
Response from webroot.comBy Lara, Online Community Team, January 29, 2019
Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227.
Written by a customer while visiting webroot.com
Customer Rating
1
Support sucks
on February 2, 2019
Posted by: jeffrey
Good Product but terrible trying to get support on the weekends.I would not recommend it.Very slow in getting back to you if you have a problem
Response from webroot.comBy Lara, Online Community Team, February 4, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com