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Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,627 reviews
5 Stars
2,581
4 Stars
400
3 Stars
220
2 Stars
100
1 Star
326
68%of customers recommend this product.
(
408 out of
598)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
2
My problem is
on April 4, 2019
Posted by: Brokerruth
I have never been able to get the full program loaded and working on my computers. They just have problem after problem when I start to even try again.
Response from webroot.comBy Lara, Online Community Team, April 8, 2019
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com
Customer Rating
4
Great on Windows. Awful on Mac
on April 18, 2019
Posted by: timcu
I am very happy with this product on Windows. Scans quickly in background without using much resources. On Mac it is terrible. Scans take for ever. High CPU use. Whenever fans started on my Mac laptop I knew Webroot was scanning my SSD. I got a couple of false positives on Mac also but that is probably more to do with my software installed on Mac vs Windows rather than anything wrong with Mac version (I hope). Sometimes shutting down Webroot on Mac would not shut it down and I had to restart computer and try to shut down Webroot before it started scanning.
Written by a customer while visiting webroot.com
Customer Rating
3
I don’t see why I paid for iOS protection.
on July 8, 2019
Posted by: Johnny
I am still confused about why I have iOS protection and what it actually protects
Response from webroot.comBy Lara, Online Community Team, July 11, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
3
Something's Changed
on July 16, 2019
Posted by: Beanie
I got a notice to re-up and did so. Since then I've been getting almost daily "WebRoot" pop-ups claiming that my product is out of date and I need to re-order. I did the first time, not realizing it was a scam (orange icon) and can't get rid of it. Why isn't webRoot blocking it? If not for this, it would be 5 *.
Response from webroot.comBy Lara, Online Community Team, July 19, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
3
reminders
on July 16, 2019
Posted by: snitch12
I keep getting messages to renew my Webroot and it has been renewed.
Response from webroot.comBy Lara, Online Community Team, July 19, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
3
Hard to download.
on October 2, 2019
Posted by: Maka Suta
I have had nothing but problems trying to download and update my current webroot and have had nothing but problems trying to download the program
Written by a customer while visiting webroot.com
Customer Rating
3
If you have latest MacOS, DON'T BUY!
on October 17, 2019
Posted by: MNCowboy
from Ham Lake, MN
Gender:Male
Still not compatible with Mac OS Catalina... otherwise good software. Upset that I upgraded my OS without knowing it wouldn't work. Think I should at least get a pro rated credit for the subscription time that I'm losing!
I would recommend this to a friend!
Quality
4
Value
3
Written by a customer while visiting webroot.com
Customer Rating
2
Loved Webroot until I updated my Mac to Catalina.
on October 30, 2019
Posted by: Edman
Webroot was a fabulous malware and antivirus tool. Easy to follow and setup. Once I updated to Catalina for my Mac. Webroot security did not work. Very disappointed that Catalina seem to catch Webroot for Mac unprepared. Also being without an antivirus protection for a month or more While Webroot tries to provide a fix is scary. I would have given Webroot 4 1/2 stars otherwise.
Written by a customer while visiting webroot.com