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Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,297 reviews
5 Stars
2,335
4 Stars
365
3 Stars
201
2 Stars
90
1 Star
306
67%of customers recommend this product.
(
360 out of
536)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Posted by: Dee@WV
Verified Purchase:Yes
I had Webroot and cancelled it. Went to Norton 360 because they offered me a deal. So sorry that I went there. DId not like the way it operates. Very frequently would block some of the sites I visited; which I knew were "safe sites." Also, constantly wanting me to upgrade (of course, an additional $50 to $100). I went back to Webroot, so glad I did. Easier to operate, easier to understand. Well worth the money! Thanks!
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Jack MeHoff
from Firestone, CO
Verified Purchase:Yes
Spencer had the patience to deal with a 75 yr old computer illiterate to get the customer out of Microsoft S-mode after 2 weeks of dealing with Microsoft non-sense. He did a GREAT Job of everything that I managed to screw up in 2 weeks
I would recommend this to a friend!
Response from webroot.comBy Community, April 10, 2023
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Greggg
from Franktown, Colorado
Verified Purchase:Yes
Since I have not had your software very long I am still in the "learning" stage. However so far it seems to be doing what is advertised
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Leon R.
from WY
Verified Purchase:Yes
Android app continuously falsely displays that subscription is about to renew.
No, I would not recommend this to a friend.
Response from webroot.comBy TylerM, Webroot, May 8, 2023
We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
4
excellent security and fast speed
on April 10, 2023
Posted by: Thom27
The product works beautifully. Customer service is good, but not as seamless as it used to be.
Written by a customer while visiting webroot.com
Customer Rating
4
I can't give 5 stars because
on April 11, 2023
Posted by: D.W.
Webroot used to be a 5 stars for me until they changed how it works on my cellphone.
Ever since the change it's been nothing but a headache, when I renewed my subscription it says its about to expire or has expired, I always have to fill in my information or keycode information, I always have to turn on my chrome browser so it's protected, in all the yrs I've been a Webroot customer I've never had any problems Webroot got 5 stars from me, but ever since they changed the protection for cell phones, it's been a nightmare I want to wake up from, just READ ALL THE COMPLAINTS from other customers.
WE WANT THE OLD WAY BACK, I have no complaints on all my other devices.
If Webroot really cares for your customers then YOU SHOULD LISTEN TO US.
Ever since the change it's been nothing but a headache, when I renewed my subscription it says its about to expire or has expired, I always have to fill in my information or keycode information, I always have to turn on my chrome browser so it's protected, in all the yrs I've been a Webroot customer I've never had any problems Webroot got 5 stars from me, but ever since they changed the protection for cell phones, it's been a nightmare I want to wake up from, just READ ALL THE COMPLAINTS from other customers.
WE WANT THE OLD WAY BACK, I have no complaints on all my other devices.
If Webroot really cares for your customers then YOU SHOULD LISTEN TO US.
Written by a customer while visiting webroot.com
Customer Rating
1
GARBAGE
on April 18, 2023
Posted by: Trash
Re-bought protection and for some reason Webroot can't detect that I have updated software so I keep getting the nag screen warning me every day I am unprotected and to renew for the last 6 months even though I already did it. Trash.
Written by a customer while visiting webroot.com
Customer Rating
5
Webroot secure anywhere Love it
on April 25, 2023
Posted by: Nancy E
I have been using this program for 10 years or more. I have never had a problem with getting any virus or spyware on my computers. It catches it right away. I also have been recommending this to alot of people.
Now understand if they go somewhere when webroot pops up. Don't go because now that is your problem not theres.
Now understand if they go somewhere when webroot pops up. Don't go because now that is your problem not theres.
Written by a customer while visiting webroot.com