 |
Customer Reviews Collected from webroot.com |
Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,123 reviews
5 Stars
2,205
4 Stars
338
3 Stars
194
2 Stars
86
1 Star
300
65%of customers recommend this product.
(
327 out of
500)
Customer Reviews for Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Posted by: Ramin R. Kamal
from Denver, Colorado
Verified Purchase:Yes
I purchased my keycode and didn't install for 2 weeks. When installed it took away 2 weeks from my yearly subscription
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Customer Rating
1
Buyer Be Ware
on January 7, 2022
Posted by: Rip Off
from Alabama
They wont cancel the service. Even after you dig through all the steps to cancel they will keep charging your account for the annual renewal every year. They wont ever let you go. Steer clear
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Customer Rating
1
problem installing the program
on February 4, 2022
Posted by: lisss
from florida
you have stole my money and your program is a peace of garbage.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 7, 2022
I'm not sure what happened to frustrate you with our product, but our support team would be happy to assist you with any issues you're having: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Renewal is so complicated I tried 25 times
on February 6, 2022
Posted by: ZAMM
from IN
Horrible - renewal process primitive & Stoneage feeling, when doing renewal. They need to look into this matter very urgently, make purchases simple.
Response from webroot.comBy Community, February 7, 2022
I'm sorry you were unsatisfied with our renewal process - generally if you add a credit card to your account, the renewal happens automatically.
Written by a customer while visiting webroot.com
Customer Rating
1
they just keep charging me
on February 20, 2022
Posted by: boe 1
from midwest
It is not easy to stop I have been trying for a year without any luck
No, I would not recommend this to a friend.
Response from webroot.comBy TylerM, Webroot, February 23, 2022
Hi Boe,
We're more than happy to help you with this refund or duplicate keycode issue by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
We're more than happy to help you with this refund or duplicate keycode issue by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
3
Webroot not used
on February 25, 2022
Posted by: Lynnko
Unfortunately, after a few weeks of being downloaded into our 11 year old Dell computer, the computer crashed! So I can’t really say how it has worked for us. If we purchase another computer, can we still use the program, or is it too late for us? Or can it be carried over to a PC or Apple iMac? Mahalo!
Response from webroot.comBy Community, February 28, 2022
Please reach out to support for assistance getting webroot to work with your old computer: https://www.webroot.com/us/en/support/contact
Also, keep in mind that if you're using an old computer on windows XP for example, webroot no longer supports that operating system. Upgrading your computer and OS to Windows 10 would be advisable.
Also, keep in mind that if you're using an old computer on windows XP for example, webroot no longer supports that operating system. Upgrading your computer and OS to Windows 10 would be advisable.
Written by a customer while visiting webroot.com
Customer Rating
1
program is ok but the renewal optout is a horror!
on February 28, 2022
Posted by: ericnickname
from newyork
Verified Purchase:Yes
program is ok but the renewal optout is a horror!program is ok but the renewal optout is a horror!
No, I would not recommend this to a friend.
Response from webroot.comBy Community, March 7, 2022
If you're having trouble opting out of auto renewal, please reach out to our support team: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Anonymous
from St Peters Mo
Verified Purchase:Yes
i already have this but it will not load on my new chrome book. i was supposed to purchase webroot for chrome book, this has been nothing but a nightmare, everytime i try to down load it i just get redirected to purchase something. at this point i just want my money back.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, March 7, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com