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Customer Reviews Collected from webroot.com |
Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,117 reviews
5 Stars
2,201
4 Stars
337
3 Stars
193
2 Stars
86
1 Star
300
65%of customers recommend this product.
(
327 out of
500)
Customer Reviews for Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
1
Not happy
on August 13, 2019
Posted by: Julie
I paid for it and it comes up saying it’s expired soo don’t know if I got coverage or not
Response from webroot.comBy Lara, Online Community Team, August 22, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
1
HAVIN TO WIPE DRIVE TO GET RID OF WEBROOT
on June 15, 2020
Posted by: willnoteverbuysagain
from south carolina
Gender:Male
PRODUCT WILL NOT LET ME ACCESS ACCOUNT. USING PASSWORD THAT IS CORRECT, AND ANSWERING SECURITY QUESTION CORRECTLY. SAYS WILL SEND LINK TO RESET PASSWORD, BUT NO LINK SENT. BUT IT GETS THE EMAIL ADDRESS CORRECT, AS IT SENDS RENEW, RENEW, RENEW MESSAGES. WAS WANTING TO RENEW, BUT NOW JUST WANT TO REMOVE PRODUCT. SINCE PASSWORD IS NOT RECONIZED, I HAVE TO ASSUME THAT MY MACHINE HAS BEEN CORRUPTED, AND THE PRODUCT HAS NOT DONE ITS JOB. CANNOT TRUST MACHINE NOW, OR PROGRAM. AS I UNDERSTAND FOR REMOVAL, I WILL NEED ACCESS TO CONSOLE TO UNINSTALL. AFTER 6 MONTHS, I AM NOW STUCK WITH FORMAT AND WIPE DRIVE AND REINSTALL, WHICH IS NOT A GOOD REFLECTION ON YOUR PRODUCT.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, June 16, 2020
I'm sorry to hear that you had a lot of difficulty accessing your account. Did you ever reach out to our support team? They can be contacted via this link: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Didn't sign up
on July 20, 2020
Posted by: Tray
from North Carolina
I bought the one time web protection and started getting charged all kinds of charges by Webroot. I didn't give any consent to charge my card or for them to even keep my card on file. I also called about this issue and couldn't get anyone to answer the phone. Will never use this company again!
No, I would not recommend this to a friend.
Response from webroot.comBy Community, July 22, 2020
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Customer Rating
1
Unwanted automatic renewal, payment
on November 20, 2020
Posted by: Martian
from SC
I canceled the service a year ago, but keep getting automatic renewals, also they charged my credit card automatically. Not happy with service.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, November 23, 2020
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
my Webroot procuct was not updated
on June 6, 2021
Posted by: Anonymous
from Singapore
I have renew my webroot subsctiption on May 24 2021 under Invoice #: ECM0060433113, but my webroot was not udate
automatically untill now, what is the problem then?
automatically untill now, what is the problem then?
LIM TSU LIONG
5B RECREATION ROAD
Singapore, 546495
Singapore
Order Summary
QTY ITEM CUR. PRICE TAX
1
Webroot® WiFi Security 5 Device 1 Year Renewal
USD $79.99 $0.00
Subtotal: $79.99
Tax: $0.00
Total: $79.99
5B RECREATION ROAD
Singapore, 546495
Singapore
Order Summary
QTY ITEM CUR. PRICE TAX
1
Webroot® WiFi Security 5 Device 1 Year Renewal
USD $79.99 $0.00
Subtotal: $79.99
Tax: $0.00
Total: $79.99
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Customer Rating
1
DO NOT GET THIS
on November 24, 2021
Posted by: Martian Me
I tried to stop my Auto-Renewal and it keep taking my money after I canceled the subscription.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Customer Rating
1
IMPOSSIBLE TO MANAGE SUBSCRIPTION
on August 20, 2022
Posted by: auniquenicknamenonsense
from Los Angeles, CA
I have been trying to cancel my subscription that just auto renewed without notice or email for almost an hour. KB articles are restricted. Help pages don't even mention subscription management. Finally got to a page (from a google link) to disable the auto renewal and it says it isn't active... then why was I charged? No clear path to contact anyone about it and only business hours support to call? Absolute frustration. Stay far away from this nonsense.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, August 26, 2022
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Customer Rating
1
Webroot app no good. Tried multiple times. Doesn’t
on August 30, 2022
Posted by: Will D
Verified Purchase:Yes
App doesn't work on Android. Tried multiple times.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, September 6, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com