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Customer Reviews Collected from webroot.com |
Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,128 reviews
5 Stars
2,209
4 Stars
338
3 Stars
194
2 Stars
86
1 Star
301
66%of customers recommend this product.
(
329 out of
502)
Customer Reviews for Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Posted by: Highroller
from odessa, tx
Gender:Male
have had webroot several years and am overly pleased with it. thanks again!!
Quality
5
Value
5
Response from webroot.comBy The Webroot Team, August 9, 2024
Thank you for your feedback, we are glad that you are satisfied!
Written by a customer while visiting webroot.com
Posted by: detraqueur
from Baku, Azerbaijan
Gender:Male
Lightning-fast, ultra-lightweight and reliable security.
I would recommend this to a friend!
Quality
5
Value
5
Response from webroot.comBy Community, November 23, 2020
That's the goal! thanks for the review!
Written by a customer while visiting webroot.com
Customer Rating
1
Alerting Surprise
on March 18, 2019
Posted by: Bones
Have had Webroot's service for more than 3 years. Was installed by the Geek Squad when my computer was in for service/cleaning. Just last week I received a notice my computer was 95% infected. Notice said to call technical support at Microsoft now. They took remote control of my computer to fix the problem and showed me that over the years I had been infected by a malware known as Koobface and then they showed me that I had 2,027 virus and error messages. They cleaned everything up and installed a firewall for me with guarantee of lifetime security and lifetime technical support. My question is: why didn't Webroot keep this from happening? Therefore, I've wasted money all these years, and am canceling my service today.
Response from webroot.comBy Lara, Online Community Team, March 27, 2019
If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Written by a customer while visiting webroot.com
Customer Rating
1
lost
on July 31, 2019
Posted by: robert
webroot failed to protect my computer because my firewall was turned off.mirosoft had to shut down my desktop because of a virus and they were afraid it might get into their system.
Response from webroot.comBy Lara, Online Community Team, August 5, 2019
Sounds like you spoke to a tech support scammer as they often imitate Microsoft and use phrasing like you're describing. I highly recommend you work with our support team (at no cost) so we can insure you're taken care of.
Written by a customer while visiting webroot.com
Posted by: Gizzy
from Michigan
Gender:Male
Verified Purchase:Yes
Have had this for years. Never had a problem. Have never had a problem with my laptops ETC.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting webroot.com
Posted by: Greg
My family is super happy with this purchase. It was easy to install. It runs and scans quietly, quickly and efficiently behind the scenes. Found and cleaned a few things that my previous secuirty software didnt. Highly recommended.
Written by a customer while visiting webroot.com
Customer Rating
2
Oversimplified Firewall
on September 11, 2019
Posted by: Mr Lakin
Based upon my current experience, the firewall is oversimplified. There does not appear to be an easy way to whitelist connections that are not tied to a specific application, such as when I am utilizing a command prompt to run a program to initiate a remote connection. There also doesn't appear to be a way to force a simple allow/prevent box for such situations.
I understand this is probably meant to prevent inexperienced users from encountering questions they do not know how to answer, but there should be an advanced path available for those that do and I've had to stop using Webroot because of this.
Written by a customer while visiting webroot.com
Posted by: Panarican
I have used this product and find it is super effective protecting my computers.
Written by a customer while visiting webroot.com