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Customer Reviews Collected from webroot.com |
Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,131 reviews
5 Stars
2,211
4 Stars
338
3 Stars
195
2 Stars
86
1 Star
301
66%of customers recommend this product.
(
329 out of
502)
Customer Reviews for Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
1
Annoying nag for renewal
on October 28, 2020
Posted by: mancdiver
from Manchester, UK
Gender:Male
To be fair I find the product funtionaility good. What I HATE is that 60 days from your renewal its starts to nag for you to renew at full price. 60 days thats 1/6th of the membership duration. Why should I be nagged this far out? I've had enough and won't be renewing with them any more.
Quality
1
Value
1
Response from webroot.comBy Community, November 4, 2020
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Customer Rating
1
incredibly bad
on December 16, 2020
Posted by: Paul hib
Gender:Male
Over an hour trying to install Have uninstalled and want to stop pending credit card charge
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, December 21, 2020
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Pleasant Hill, CA
Verified Purchase:Yes
I have used Webroot for some time now but my recent renewal experience drove me away. They took my money without a problem but getting the update to install, or even show up in my account was a complete failure. Trying to contact Webroot to fix the problem was even more of a disappointment. Online contact options were limited to pre-canned replies that did not address my problem. Phoning them also got only pre-recorded responses except one option that threw me into a phone queue of unknown length. I gave up after 10 minutes on hold and decided to eat the $70 since I couldn't get ahold of them to request a refund either.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, April 12, 2022
I'm sorry to hear you had difficulty contacting support. Were you contacting them during business hours? Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
5
Excellent Security - Peace of Mind
on February 15, 2024
Posted by: Jeff S
from New York, NY
Gender:Male
Verified Purchase:Yes
Excellent Security - so glad our devices are protected. Never had an issue with Webroot.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: TS9580
from Indiana
Gender:Male
Verified Purchase:Yes
I have had the software for many years.
I have no issues with it and trust the developers to keep up the great work!
Thank You All.
I have no issues with it and trust the developers to keep up the great work!
Thank You All.
I would recommend this to a friend!
Quality
5
Value
5
Response from webroot.comBy The Webroot Team, December 23, 2024
Thank you for your feedback! We appreciate your Webroot subscription renewal and look forward to serving you in the future.
Written by a customer while visiting webroot.com
Customer Rating
4
great protection at a fair price, thank you.
on January 29, 2025
Posted by: J D Houston
from LeBlanc, LA.
Gender:Male
Verified Purchase:Yes
my son in law put this on my puter, works very well, have had no problems with it.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting webroot.com
Posted by: Longevity
Gender:Male
Verified Purchase:Yes
I have been using this program for several years and it has been great.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: AnnaWanda
Love having WEBROOT Internet Security Complete on my device. Customer service Reps are always helpful and tech support always professional and helpful.
Written by a customer while visiting webroot.com