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Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,824 reviews
5 Stars
2,715
4 Stars
435
3 Stars
227
2 Stars
109
1 Star
338
69%of customers recommend this product.
(
435 out of
630)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
5
Webroot - Seamless and Trusted Computer Protection
on November 14, 2024
Posted by: Jerry1214
from Richland, Washington
Verified Purchase:Yes
I recently renewed my Webroot subscription because Webroot has successfully protected my personal computers for several years without failure. It runs behind the scenes and doesn't affect my any of my computer's performance. It's very user friendly. Scans are quick and easy, as is the optimization tool.
I would recommend this to a friend!
Quality
5
Value
4
Response from webroot.comBy The Webroot Team, November 18, 2024
We are happy to hear you had a great experience with our internet security software. On behalf of the entire Webroot team, thank you!
Written by a customer while visiting webroot.com
Posted by: detraqueur
from Baku, Azerbaijan
Gender:Male
Lightning-fast, ultra-lightweight and reliable security.
I would recommend this to a friend!
Quality
5
Value
5
Response from webroot.comBy Community, November 23, 2020
That's the goal! thanks for the review!
Written by a customer while visiting webroot.com
Customer Rating
1
Can't cancel
on August 21, 2025
Posted by: pat w
from Topeka Ks.
Gender:Female
Can't get in touch with someone to cancel. Have been charged for a year of no service. Sigh.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Posted by: Joe Majewski
Gender:Male
Verified Purchase:Yes
I cannot remove the renew subscription notice from the Webroot screen when I pull up the app, even though it indicates over 300 days remaining. I this persists I will not renew in the future.
No, I would not recommend this to a friend.
Response from webroot.comBy Webroot Customer Support, November 24, 2025
Thank you for your review. You may just need to update your keycode in the Webroot software and warnings will stop.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: Trip
Verified Purchase:Yes
Haven't had a problem with anything since installing Webroot..
Written by a customer while visiting webroot.com
Customer Rating
1
Alerting Surprise
on March 18, 2019
Posted by: Bones
Have had Webroot's service for more than 3 years. Was installed by the Geek Squad when my computer was in for service/cleaning. Just last week I received a notice my computer was 95% infected. Notice said to call technical support at Microsoft now. They took remote control of my computer to fix the problem and showed me that over the years I had been infected by a malware known as Koobface and then they showed me that I had 2,027 virus and error messages. They cleaned everything up and installed a firewall for me with guarantee of lifetime security and lifetime technical support. My question is: why didn't Webroot keep this from happening? Therefore, I've wasted money all these years, and am canceling my service today.
Response from webroot.comBy Lara, Online Community Team, March 27, 2019
If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Written by a customer while visiting webroot.com
Customer Rating
1
lost
on July 31, 2019
Posted by: robert
webroot failed to protect my computer because my firewall was turned off.mirosoft had to shut down my desktop because of a virus and they were afraid it might get into their system.
Response from webroot.comBy Lara, Online Community Team, August 5, 2019
Sounds like you spoke to a tech support scammer as they often imitate Microsoft and use phrasing like you're describing. I highly recommend you work with our support team (at no cost) so we can insure you're taken care of.
Written by a customer while visiting webroot.com
Customer Rating
1
DO NOT GET THIS
on November 24, 2021
Posted by: Martian Me
I tried to stop my Auto-Renewal and it keep taking my money after I canceled the subscription.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com