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Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,288 reviews
5 Stars
2,327
4 Stars
364
3 Stars
201
2 Stars
90
1 Star
306
67%of customers recommend this product.
(
358 out of
534)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Posted by: Vickie
I've continued to buy Webroot over the years because it continues to protect my PC and devices effectively. I love that I am averted from potentially dangerous websites immediately. Also, the scans run quietly and quickly in the background, never interrupting my work.
Written by a customer while visiting webroot.com
Posted by: Stacy
As a small business in the communication industry we want the best protection of our resources at a reasonable price point. We get all of that and more. I would highly recommend WEBROOT to any small business owner. Easy to use, install and navigate. A+
Written by a customer while visiting webroot.com
Posted by: Paul
I have that WEBROOT protection performs better than the last product I used. It is easy to access the various protections and monitor what has taken place.
I would recommend this product to anyone.
I would recommend this product to anyone.
Written by a customer while visiting webroot.com
Customer Rating
3
Works well. Have been customer for over 11 years.
on May 5, 2020
Posted by: Anonymous
from Ca
Gender:Male
I really like the product, but I am very disappointed in their renewal policy. The renewal cost is $80.00, while the new subscription is $38.00.
If this is how treat treat long term customers, I will no longer support them.
If this is how treat treat long term customers, I will no longer support them.
No, I would not recommend this to a friend.
Quality
4
Value
2
Written by a customer while visiting webroot.com
Customer Rating
1
Annoying nag for renewal
on October 28, 2020
Posted by: mancdiver
from Manchester, UK
Gender:Male
To be fair I find the product funtionaility good. What I HATE is that 60 days from your renewal its starts to nag for you to renew at full price. 60 days thats 1/6th of the membership duration. Why should I be nagged this far out? I've had enough and won't be renewing with them any more.
Quality
1
Value
1
Response from webroot.comBy Community, November 4, 2020
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Customer Rating
1
incredibly bad
on December 16, 2020
Posted by: Paul hib
Gender:Male
Over an hour trying to install Have uninstalled and want to stop pending credit card charge
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, December 21, 2020
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Complete Trash System
on November 19, 2021
Posted by: GradyM
from Rhode Island
wont actually let you login to your account. Auto-renews without any way to cancel. Since your unable to login it wont let you use multiple devices. Complete trash program
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Pleasant Hill, CA
Verified Purchase:Yes
I have used Webroot for some time now but my recent renewal experience drove me away. They took my money without a problem but getting the update to install, or even show up in my account was a complete failure. Trying to contact Webroot to fix the problem was even more of a disappointment. Online contact options were limited to pre-canned replies that did not address my problem. Phoning them also got only pre-recorded responses except one option that threw me into a phone queue of unknown length. I gave up after 10 minutes on hold and decided to eat the $70 since I couldn't get ahold of them to request a refund either.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, April 12, 2022
I'm sorry to hear you had difficulty contacting support. Were you contacting them during business hours? Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com