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Customer Reviews Collected from webroot.com |
Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,121 reviews
5 Stars
2,204
4 Stars
337
3 Stars
194
2 Stars
86
1 Star
300
65%of customers recommend this product.
(
327 out of
500)
Customer Reviews for Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
1
Not working very well
on February 1, 2018
Posted by: RoyF
I’ve had a few problems with malware and viruses within the last couple months and am disappointed Webroot isn’t catching them. I guess I’ll be looking for different protection that is more effective.
Response from webroot.comBy Anna K., Online, February 6, 2018
We would encourage you to contact our support team as they would be happy to help check your configuration and make sure you have the optimum settings to protect your PC. https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Customer Rating
1
Renewal
on February 1, 2018
Posted by: BWhi
At the end of the day I only needed one update/license and had to pay for three based on the way their website is set-up for renewals.
Response from webroot.comBy Anna K., Online, February 6, 2018
Thank you for sharing your feedback. Please note that the additional licenses can be used on mobile devices as well. If you would like any further assistance, please contact our sales team at 1-866-612-4268.
Written by a customer while visiting webroot.com
Customer Rating
1
Forcing the User to Read their Popups
on June 15, 2018
Posted by: Keffer
I have loved and a user of Webroot for many years and am sadden our relationship is coming to an end. They now have popups on Windows 10, thank goodness it's not on their Android version (yet)! These popups are what they deem the user should read. With Newsletters sent via email, a user has the ability to unsubscribe (if a known source) or send to spam (if unknown). Webroot does not give a user the choice to turn off their popups, even it is once or twice a month. We are all very busy now and yes it's a simple as clicking an "x" to remove it. But, I presume those of us with a busy schedule do not want to add one more click to their day, month, or year. Who wants popups? It's like malware except you pay for it and either have a choice of staying or uninstalling and leaving. It's the latter for me. I will not pay for malware. It will be interesting to see if Webroot publishes this review.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, June 18, 2018
We have heard the response to this and we have removed it from Webroot. Thank you for your feedback, as this is how we better understand the position of our users.
Written by a customer while visiting webroot.com
Customer Rating
1
Apps
on May 2, 2019
Posted by: Ryan
The Apps to run internet security on Android phones consumes to much battery life to operate.
Response from webroot.comBy Lara, Online Community Team, May 6, 2019
We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Written by a customer while visiting webroot.com
Customer Rating
3
Disappointment
on July 25, 2019
Posted by: Richard
Webroot you know the OLD Webroot ws much better and more customer orientied. It took a lot of crawling through the website to figure out that the only way to download a new cop of the software was to do so from the Secure website ,,,,,, The problem is the only way to know that the website exists is to call customer service. All of the online materials just take you through a loop and provide no useful information. I really wanted to solve the problem myself using the online helps ...... but no chance ....... just frustration and wasted time.......
Response from webroot.comBy Lara, Online Community Team, July 29, 2019
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com
Customer Rating
1
works on computer, still sucks on app
on August 21, 2019
Posted by: Tina
The app is still draining my phone battery, and this is with a new phone. They said they fixed the problem, it is not fixed.
Response from webroot.comBy Lara, Online Community Team, August 27, 2019
It sounds like our Mobile Protection may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly.
Written by a customer while visiting webroot.com
Customer Rating
1
Robs your cell phone's battery life
on December 2, 2019
Posted by: anglake
from Decatur, Illinois
Gender:Female
My subscription ends in March 2020. It does fine on my computer, but it suck the life out of the battery on my cell phone. I had to remove it from my phone. I was charging my phone 2 times a day even if I wasn't using it. After many complaints from customers, they still didn't do anything about it.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, December 9, 2019
I'm sorry to hear you're having issues with battery drain on your phone. I want you to know that this should definitely not be the case! I have Webroot on my personal phone and I see very little battery drain from this app (Instagram uses far more!)
Please contact our support team and see if we can help you out with this. They can be reached here: https://www.webroot.com/us/en/support/home-contact
Please contact our support team and see if we can help you out with this. They can be reached here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Angry
on December 7, 2019
Posted by: Jackie27
from Canada
Gender:Female
Somehow webroot got on my Windows 10 laptop. It's not compatible. It has WRSA.exe stored ion my program files. I can't delete it. Neither can Microsoft with remote access. It's like the worse virus I've ever had!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, December 11, 2019
I'm sorry to hear you've had difficulties with Webroot. It likely came pre-installed on your laptop if you bought it from a retailer like Best Buy. Please contact our support team to get it removed if that's what you prefer: https://www.webroot.com/us/en/support/home-contact
-Webroot Community Team
-Webroot Community Team
Written by a customer while visiting webroot.com