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Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,282 reviews
5 Stars
2,321
4 Stars
364
3 Stars
201
2 Stars
90
1 Star
306
67%of customers recommend this product.
(
355 out of
531)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
1
Did not work for me.
on July 30, 2020
Posted by: Not Satisfied
from Richland, WA
Webroot has been an unsuccessful experience for me. Please do NOT renew.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, August 3, 2020
I'm sorry you've had an unsatisfactory experience. Please reach out to our support team for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
3
Mixed results
on July 31, 2020
Posted by: Anonymous
The antivirus and malware protection seems OK. The VPN has been glitchy -- it often disconnects then disrupts my online work when it tries to reconnect. Sometimes this happens so frequently that I just turn the VPN off. I would recommend everything except the VPN.
Response from webroot.comBy Community, August 3, 2020
I'm sorry to hear you've been having issues with the VPN. Please reach out to our support team for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Unable to Get Keycode to Cancel with PC down
on November 3, 2020
Posted by: mcmcrn
from WA
The automatic renewal unless you opt out with your keycode is ridiculous. With my PC is packed away in storage, I cannot retrieve the keycode they want. I hope I can contact someone about this. I have used Webroot since they started up, but now they are pulling the same stunts as all sodtware companies.
After reading these terms and conditions for review submission, I doubt this will be posted, but we'll see.
After reading these terms and conditions for review submission, I doubt this will be posted, but we'll see.
No, I would not recommend this to a friend.
Quality
4
Value
1
Response from webroot.comBy Community, November 4, 2020
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Customer Rating
1
Virus filled computer
on November 14, 2020
Posted by: Bruce123
from Mississippi
Gender:Male
I used this protection only to discover that it failed to protect my computers. Numerous viruses from various sites. I have tried to cancel the subscription BUT have not been able to do so. The page that is supposed to allow me to cancel DOES NOT ALLOW this to be done.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, November 17, 2020
Please reach out to our support team for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Renewal
on November 26, 2020
Posted by: candypan
Gender:Female
I have always appreciated Webroot's service, but this year I have been harrassed and threatened with no service. I have my receipt of renewal October 20, 2020. November 24 I'm still being told I need to renew.
Quality
5
Value
5
Response from webroot.comBy Community, December 1, 2020
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Customer Rating
1
Not as advertized
on May 12, 2021
Posted by: Wayne 83
from Indiana
Gender:Male
Bought this after reading on front and back covers about being good for 5 devices, including PC, Mac, and Mobile (Android and ios), smartphones and tablets. After opening package, under large print about protection for all your devices, in small print "for laptop and desktop only". Is this deception or not?
No, I would not recommend this to a friend.
Quality
1
Response from webroot.comBy Community, May 17, 2021
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
webroot internet
on May 23, 2021
Posted by: Eddie6
from Tampa
Gender:Male
I brought this for my phone and laptop,i have been hack into around 5 times. Some how they will remove it from my device.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, May 24, 2021
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Rip off
on August 23, 2021
Posted by: john8888
I have your coverage and paid for it several months ago. since then I have received several emails telling me I have no coverage and asking me to sign up for coverage and pay you again. and I had no access to you to correct this problem so I have given up on you.
Written by a customer while visiting webroot.com