 |
Customer Reviews Collected from webroot.com |
Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,121 reviews
5 Stars
2,204
4 Stars
337
3 Stars
194
2 Stars
86
1 Star
300
65%of customers recommend this product.
(
327 out of
500)
Customer Reviews for Webroot Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
1
Rip off
on August 23, 2021
Posted by: john8888
I have your coverage and paid for it several months ago. since then I have received several emails telling me I have no coverage and asking me to sign up for coverage and pay you again. and I had no access to you to correct this problem so I have given up on you.
Written by a customer while visiting webroot.com
Posted by: RITRDOMU
Unlike competitors to Webroot who (allegedly) include cryptominers, were named after future fugitives, or might even be providing some kind of info-harvesting for select governments, whose products are bulky, somewhat slow, and definitely predictable (hence the ability to "benchmark" them), Webroot uses a tiny piece of software to essentially protect your devices via the Cloud, providing awesome protection that the review sites can't figure out ("magic," perhaps?). Small. Fast. Astoundingly precise and effective. Why even bother with the others?
Written by a customer while visiting webroot.com
Customer Rating
1
Terrible update issues
on June 5, 2022
Posted by: SaD&disappointed
from California
I've been a customer for many years and I was happy with the service but it's seems that many are getting stressed out about the update. I can't even get into my account. It's not recognizing my E mail or password, and there is no reset "forgot password" option so that at least I can see if that's the issue. Feel like we're being ignored. Bad reviews are piling up in Google play store. You guys need to do something immediately. As time passes we're supposed to go forward not backwards and upsidedown at the same time.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, June 6, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Do not buy!
on June 22, 2022
Posted by: vergil
I had a ssd fail and had to replace. I am trying to download but it keeps failing and also will not let me get rid of previous PC . Used to be good but I am gonna end up going back to Norton.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, July 5, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Horrible virus protection
on July 3, 2022
Posted by: Belle Rachelle
from Tx
I had to install the new mobile app that has no history of what was scanned just some little check box that said complete no issues. Plus I hot a new phone and the new app doesn't work.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, July 5, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Customer Rating
1
Webroot is a problem for a fixed income with this
on July 20, 2022
Posted by: BigJim72
from Sulphur Springs, Texas
The program was automatically renewed without my permission.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, July 22, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Deborah80
from Texas
Verified Purchase:Yes
Not working on my Mac laptop was a waste of my money. I had to take my laptop to my IT person because it would not install he said it has to many issues so I need to wait about three months for there updates. I want a refund.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, July 29, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Automatic Renewal a Bad Idea!!
on October 28, 2022
Posted by: Radman
I do not like getting an email informing me that I will automatically be renewed. I already have a new firewall.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com