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Customer Reviews Collected from webroot.com |
Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Average Customer Rating:
4.3
Rating breakdown 3,283 reviews
5 Stars
2,322
4 Stars
364
3 Stars
201
2 Stars
90
1 Star
306
67%of customers recommend this product.
(
355 out of
531)
Customer Reviews for Webroot - Internet Security Complete with Antivirus Protection 2019 (10-Devices) (2-Year Subscription) - Android, Apple iOS, Mac OS, Windows [Digital]
Customer Rating
1
Prompted too Early
on January 8, 2020
Posted by: P in PA
I was very disappointed to learn, after purchasing recently that I had over 400 days left on my existing coverage. I was prompted to purchase but after doing so, saw how many days I had left. And since moving from an Android to an iPhone, learned that coverage doesn't work on the new phone. So I'm paying for more than I can use. Disappointed.
Written by a customer while visiting webroot.com
Customer Rating
1
Fustrated
on January 22, 2020
Posted by: mirandamadison
For some reason I cannot get it to work. It keeps asking me to pay which I already did. My son came over and he couldn't get it either to work as it kept saying to pay first. I have had this for a couple years with no problem and loved it. I just want it to work.
Response from webroot.comBy Community, February 7, 2020
This may just be a visual glitch saying that you have an expired subscription. I assure you that our support team can fix this for you! Please contact them here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
Webroot renewal
on February 7, 2020
Posted by: Mr Pontiac
I currently have an internet security program. It expires on August17, 2020. Why do I get pop ups 5 or six times daily telling me it has expired and I have to renew now.
Written by a customer while visiting webroot.com
Customer Rating
4
Great product....but where's the tech support?
on May 5, 2020
Posted by: Surfer
I bought a new laptop and needed to add the new computer to my 12 month plan I purchased two months ago. It was such a frustrating process that I gave up and just bought a new plan. When I reached out for assistance all I got was a poorly written robo auto email.
Written by a customer while visiting webroot.com
Customer Rating
1
Not working for Mac
on May 17, 2020
Posted by: Cipher3113
I will be going back to Webroot for a full refund because this product keeps displaying an error message stating that I need to give it full disk access, even though I have done so repeatedly on both my iMac 27" and Macbook Pro.
Response from webroot.comBy Community, May 21, 2020
Please reach out to our support team for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
ADEQUATE
on May 17, 2020
Posted by: Edmac
having problem with various scams taking over my screen saying updates needed for mcafee, Norton, or other products that I don't have installed. You should be stopping these annoying intrusions. You need an updating of your product.
Response from webroot.comBy Community, May 21, 2020
Please contact our support team for help with this: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
3
cost of automatic renewal
on August 4, 2020
Posted by: bllcoop
from Billericay U.K.
Gender:Male
The renewal cost for my Webroot complete is quoted as 20% higher than the U.K. site for the same product .
Why as an existing customer am I being asked to pay apprx 20% extra
Why as an existing customer am I being asked to pay apprx 20% extra
Quality
3
Value
1
Response from webroot.comBy Community, August 11, 2020
If you see a better deal, there's no shame in taking that!
Written by a customer while visiting webroot.com
Customer Rating
3
GOOD PRODUCT BUT
on August 2, 2020
Posted by: cazna
The product seems fine and fast of a daily scan. My problem is with their autorenewal program. I already talked to them to stop the autorenewal, they did, and this year it is back again. Very frustrating.
Response from webroot.comBy Community, August 3, 2020
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com