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Customer Reviews Collected from brother-usa.com |
Brother - DS-920DW Wireless Duplex Mobile Color Page Scanner - White
Average Customer Rating:
3.5
Rating breakdown 104 reviews
5 Stars
46
4 Stars
16
3 Stars
8
2 Stars
13
1 Star
21
65%of customers recommend this product.
(
59 out of
91)
Customer Reviews for Brother - DS-920DW Wireless Duplex Mobile Color Page Scanner - White
Customer Rating
2
Just ok.
on July 25, 2018
Posted by: hrme
from lockport, ny
The scanner works fine enough and I like that it can scan a 2 sided documents. One issue is that if you want to scan to your PC a 2 sided document saves as 2 separate files which is annoying. You can get around this by scanning to the SD though. My other complaint is that you can only scan a one page document. If you have a document that is multiple pages each page is a separate file, their is no way to combine them. Many of my files are multiple pages so in that case this scanner is not usable and I have to use our main office scanner. This desktop scanner was purchased to avoid that back in forth between my desk and office scanner since we recently switched our files from paper to electronic.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Loose or Broken USB Port - DS920DW
on November 22, 2018
Posted by: TreeOGreen
This mobile scanner works great, BUT when I pulled out the usb cable the metal around the usb port that snugs the usb cable became lose and now it’s rattling around the usb port. Scanner would have still worked, but I can’t use the usb port to charge my device or connect to the desktop PC.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
software issue
on December 30, 2018
Posted by: hazem
from ma
could'nt download the software on my laptop,i end up returning the product
Written by a customer while visiting brother-usa.com
Customer Rating
5
Never any issues
on April 26, 2019
Posted by: Forgetmenot775
from NJ
Pros: Easy to use, reliable, lightweight, portable
Cons: had to replace cable. The plug was loose when I originally bought it.
Cons: had to replace cable. The plug was loose when I originally bought it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Nice design but battery failed
on July 9, 2020
Posted by: Hood 49
from Califfornia
Don't buy this piece of junk! The 'rechargeable' battery failed to recharge after only a year of light use.
Response from brother-usa.comBy Brother, Customer Service, July 13, 2020
Hi, We are sorry to hear the battery will not charge and we can understand your disappointment. Please contact our Brother Customer Support Team for warranty options at:
https://www.brother-usa.com/brother-support
https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Better than I expected.
on June 22, 2022
Posted by: Mike S
from Gettysburg PA
I was a little skeptical when I ordered the scanner but after I started using it and calibrated it. It exceeded my expectations. This is my first small scanner. I'm impressed.
Written by a customer while visiting brother-usa.com
Customer Rating
1
DS mobile 920 DW Scanner twain does not work
on October 27, 2023
Posted by: Anonymous
from Redding Ca
unfortunately this scanner's twain no long works in Microsoft products. This brother scanner when using a third party app will not change the twain . This is because Microsoft requires win 10/11 to use their drivers, and their's do not support twain.
Response from brother-usa.comBy Brother Customer Service, October 27, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not user friendly
on June 7, 2019
Posted by: Deesme
from Oklahoma
Could not make it work with my Mac... waste of money and time. Sitting in the corner bought a different brand and was so much better.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com