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Customer Reviews Collected from brother-usa.com |
Brother - DS-920DW Wireless Duplex Mobile Color Page Scanner - White
Average Customer Rating:
3.5
Rating breakdown 104 reviews
5 Stars
46
4 Stars
16
3 Stars
8
2 Stars
13
1 Star
21
65%of customers recommend this product.
(
59 out of
91)
Customer Reviews for Brother - DS-920DW Wireless Duplex Mobile Color Page Scanner - White
Customer Rating
1
disappointment
on February 15, 2014
Posted by: CAGirl
from Huntington Beach,CA
I have a Mac and was never able to set it up so that the scanned receipt went into BRreceipts. This is a very simple scanner and not suitable for an advanced business situation. Although it says it is WiFi, tech support explained that a scanned receipt cannot be transferred directly to my computer in that mode. You must use the memory card for WiFi. Even calling tech support was useless. Some very incompetent and actually hostile tech support reps. Will return for a higher end scanner.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great little device
on April 7, 2014
Posted by: SFCACC
from Vancouver, BC
I purchased this device couple of weeks ago.
It works great. There is just one problem with this type, and it is its feeder. There is no paper holder and you have to feed documents one by one, and sometimes it causes jam. Overall great product, good speed, and quality.
It works great. There is just one problem with this type, and it is its feeder. There is no paper holder and you have to feed documents one by one, and sometimes it causes jam. Overall great product, good speed, and quality.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
well done bro
on February 21, 2014
Posted by: scottso
from indianapolis, indiana
I needed a portable scanner for my job related expenses and documents. Found this unit to work perfectly via Wi-Fi with my android powered phone and tablet. it interfaced well with Polaris office. great quality scans and all around performance.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Unnecessairly complicated and lacking
on January 26, 2015
Posted by: BillB
from Oakland, CA
First product in years that required reading the owner's manual to install and setup. Instructions and procedures are unnecessarily complicated. Installation of WiFi was problematic. Images were not clear and crisp, they had gray backgrounds instead of white and maximum dpi is only 600, not adequate for printing enlarged presentations.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
nice compact unit
on March 8, 2015
Posted by: roadrunner59
from Vacaville, Ca
I have purchased this Brother scanner because it was capable of scanning both sides of a document and can scan up to 32 inches in length. My other portable scanner can only scan one side and up to 14 inches in length. I am a consultant and I take this portable unit with me now in place of the my previous scanner. Faster, and more importantly can scan both sides and longer contract length type documents are scannable too.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
great device, hard to get support when not working
on August 2, 2020
Posted by: Notsure1
from Omaha Ne
I have had this for over 2 years and it definitely gets the job done. However, mine started making a yellow background in Jan and I contacted support and they said I needed to send it it but never got back to me as to where or how, even after 2 messages. Support is lacking, I ended up throwing it away as it has sat on my desk for 6 months being useless.
Response from brother-usa.comBy Brother, Customer Service, August 5, 2020
Hi, we understand you were experiencing an issue with a yellow background and we sorry to hear that your experience has not been favorable so far. We apologize for any inconvenience this may have caused you. If we can be of any assistance is the near future, please don't hesitate to contact us directly.
Written by a customer while visiting brother-usa.com
Customer Rating
4
DS920DW Great Scanner
on June 6, 2014
Posted by: jfepac
from Chesapeake, VA
PROS:
Scanner works as described by Brother. Scanner is fast and does a good job with even small receipts. The WIFI works very good. Duplex also is very handy when scanning documents.
CONS:
I would have given it 5 stars if you could control the scanning by the wifi wireless interface.
Scanner works as described by Brother. Scanner is fast and does a good job with even small receipts. The WIFI works very good. Duplex also is very handy when scanning documents.
CONS:
I would have given it 5 stars if you could control the scanning by the wifi wireless interface.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Scanner:
on June 24, 2014
Posted by: EasyLiving
Great portable scanner. Easy to setup and use. Documents, business cards, etc. come out as clear as original.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com