 |
Customer Reviews Collected from lg.com |
LG - 24.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4.3
Rating breakdown 240 reviews
5 Stars
163
4 Stars
32
3 Stars
20
2 Stars
10
1 Star
15
86%of customers recommend this product.
(
183 out of
213)
Customer Reviews for LG - 24.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
5
Love this refrigerator
on July 15, 2021
Posted by: Smith Indiantown
from Indiantown, FL
[This review was collected as part of a promotion.] We’ve had this refrigerator for a couple of weeks now and love it! We had a side by side for the previous sixteen years and always had problems getting food in and out -especially the freezer side. We were glad to replace it with the French door model. So easy to access the top section-and so much room! Love the freezer section too, with that third tray in the middle. And we are VERY happy with the size of the ice cubes (and the craft ice!). Highly recommend this LG refrigerator!!!!
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Features
on August 11, 2021
Posted by: hellosunshine
from medford, ma
[This review was collected as part of a promotion.] I bought almost 9 years ago and still going strong !!!
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Looks great and fits
on August 23, 2021
Posted by: Em411
When we first got this refrigerator it was great, we loved it and it fit in the 35in space. In the first 3 years the water leaked from the icemaker and ruined are floor b/c we were unaware of the leak for a bit. LG came out and fixed the fridge relatively quickly after we reported the problem. But it still damaged our floor. Now 9 ½ year later the compressor broke. LG was great and said it was still under warranty. However here I’m, it’s now been over 2 weeks and I’m still without a fridge. Its now 3 party contractors and this process has been a nightmare. LG entered the ticket wrong without the warranty info and the repair man from A&E comes out and confirms it’s the compressor then tell me I have to pay 1100.00. When I told him it was a warranty part he said I needed to call LG and start the process over. They could not even order the part so it would be ready when the next guys came out. OVER 2 weeks for a part is ridiculous. Due to the lack of repair personal LG currently has I would think twice before buying LG again…
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Good size
on August 23, 2021
Posted by: Brad s
[This review was collected as part of a promotion.] Bought this 6 years ago and still happy with item.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 24, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Didn’t last very long.
on September 11, 2021
Posted by: Grandpatrench
from Lehigh valley pa.
[This review was collected as part of a promotion.] Worked ok. I’ce dispenser failed. Compressor died and the recommended repair agencies either declined to engage or couldn’t come for weeks. Appliance lasted only eight years.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
on September 19, 2021
Posted by: Ggrandma
from New york
[This review was collected as part of a promotion.] Happy with looks and capacity . Not at all happy with scratches that occur on water and ice dispensers with use. Had service for malfunctioning ice maker and replacement of
Gaskets around doors
Gaskets around doors
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Didn’t last long enough
on September 21, 2021
Posted by: BichonMom
from Granbury,TX
[This review was collected as part of a promotion.] Compressor went out after 3 years and now the water line broke in the door and the only fix is to get a NEW DOOR!! Very disappointed!,
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Doesnt last long
on October 28, 2021
Posted by: JB60
from Baltimore, Md
This model died with no warning other to completely stop working beyond repair after only 6 yrs
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com