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Customer Reviews Collected from geappliances.com |
GE - 1.6 Cu. Ft. Full-Size Microwave - Stainless steel
Average Customer Rating:
4.3
Rating breakdown 478 reviews
5 Stars
302
4 Stars
106
3 Stars
28
2 Stars
8
1 Star
34
87%of customers recommend this product.
(
407 out of
467)
Customer Reviews for GE - 1.6 Cu. Ft. Full-Size Microwave - Stainless steel
Customer Rating
4
Working out well for the cost
on April 20, 2018
Posted by: Porky54
from upstate New York
Microwave is doing the job we expected. We are still getting used to using the unit. One complaint is the light in side is not bright enough to see what is going on in oven when cooking something. Otherwise, time well tell as to the durability
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Good but not for longer
on December 11, 2018
Posted by: Charlie70
from New Orleans
I have been with the microwave for 2 years, few issues with the controls but unplugging it for few minutes and back to normal. Now sounds like is working but is not heating, time to buy a new microwave
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Relatively short life.
on February 13, 2019
Posted by: Rebuml
from Chicago
Lasted about 2 years. Started arcing and popping so I had to unplug it. I don't think it's worth getting a technician to come out but I would have thought the product would last more than 2 years. Bummed.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
1
magnetron has failed
on December 28, 2020
Posted by: pstlh
from leon county
Our JES1656SRSS was manufactured in February of 2018 and bought in May of 2018. The magnetron has failed, but is only covered by a 1 year warranty. Our prior GE microwave lasted 18 years so we expected more from this one.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 29, 2020
Hi pstlh - We apologize deeply for your microwave experience with the magnetron tube and understand how this would be frustrating. If you will please visit the following link then scroll down and fill out the email contact form, we’ll be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. - Sharon@GEA
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice, but ..
on October 22, 2021
Posted by: bobthefork
Nice size. But it broke down earlier than we expected.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 26, 2021
Hi, Thanks for sharing your review. We’re truly sorry to hear about the trouble with your microwave and know you must be incredibly frustrated! We encourage you to have a GE service technician for repair by calling 1-800-432-2737 or scheduling an appointment online at:
https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician will take good care of you and get this resolved soon. Thanks for reaching out, and please let us know if you have any questions. We'll be here for you! - Sharon@GEA
https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician will take good care of you and get this resolved soon. Thanks for reaching out, and please let us know if you have any questions. We'll be here for you! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Dangerous!
on July 17, 2023
Posted by: Aimeema
Caught on fire! Dangerous! The worst appliance I ever bought in my life. Almost burnt down my house!
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 19, 2023
Oh goodness!
We're so very sorry to hear this and so glad that you and the house are ok. This is certainly not the experience we desire for you and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. - Tierra@GEA
We're so very sorry to hear this and so glad that you and the house are ok. This is certainly not the experience we desire for you and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
This microwave hates cooking bacon
on September 27, 2013
Posted by: Robin1111
from Portland, OR
Maybe the bacon creates too much moisture, but a year after we bought this for our remodeled kitchen (had the opening built specifically for this pretty thing), it stopped working after cooking 2 batches of bacon. Nothing would restart this. Bough another one -- again, because it fit the cubby. A year later, cooking bacon again, and the screen went black. I let it rest, unplugged it, and it came back on. Whew!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
4
Poor quality/construction
on July 18, 2012
Posted by: Lindy6
from Missouri
The film inside the door has "bubbles" and looks terrible. The original microwave was replaced within several days of first delivery. Second one has same problem which gets worse with use and we've only had it 2 days. Not sure what this will mean down the road but definitely a sign of poor quality. I doubt they will replace it again since this seems to be a problem with the basic construction of the microwave. GE Customer service is great though and it's not their fault the product is so bad.
No, I would not recommend this to a friend.
Performance
3
Quality
1
Features
3
Value
1
Written by a customer while visiting geappliances.com