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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - 12-Cup Coffee Maker - Black/Red
Average Customer Rating:
2.4
Rating breakdown 71 reviews
5 Stars
13
4 Stars
8
3 Stars
8
2 Stars
8
1 Star
34
32%of customers recommend this product.
(
22 out of
69)
Customer Reviews for Mr. Coffee - 12-Cup Coffee Maker - Black/Red
Customer Rating
2
Incorrectly detects thermal carafe=cold coffee
on October 5, 2015
Posted by: MMDENCO
from Denver, CO, United States
Gender:Male
We just received the coffee maker and it worked correctly for a couple of days. After that the unit automatically detected a thermal carafe so it doesn't keep the coffee warm after brewing. We've cleaned the thermal plate (new so it wasn't really dirty), and ran the glass carafe through the dishwasher but still have the same problem
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, October 6, 2015
Your brewer should certainly not be incorrectly detecting the carafe style, and we would like to help get you back to brewing delicious and hot coffee! Please give us a call at 1-800-672-6333 for assistance. Specialists are available Monday-Saturday 9am-6pm Eastern, and look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Posted by: HUMBERTO
Gender:Male
Verified Purchase:Yes
GOOD PRODUCT TANKS ....................................
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Mr Coffee Quit . . . only lasted 2 1/2 years
on February 6, 2016
Posted by: Bud123
from Lexington, Kentucky , United States
Gender:Male
I bought this Mr Coffee machine at Best Buy for Fifty Dollars two and 1/2 years ago. I have to admit, I loved it's design and appearance. I used it every day, but yesterday it just quit. Didn't come on and didn't make me any coffee. Now I think it's just a poorly constructed, not durable addition to our Landfills. It seems to me, Sunbeam has created a non-serviceable, environmentally unsound device. That's the problem with this kind of product.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, February 9, 2016
We're sorry for the trouble you've experienced with your coffee maker, and would like to do what we can to help. Please give us a call at (800) 672-6333, so that we can get you back up and running with your coffee maker. We are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Decanter leaked from day one
on March 13, 2016
Posted by: Cassart
from Dayton, OH, United States
Gender:Female
Straight from the box the decanter leaked around the base of the black top and the glass body, and only gets worse. No amount of adjustment to tempature, poor speed, or angle has helped. I have to pour over my sink to avoid making a mess. It was a gift so I can't return it or use the warranty as I have no recipt. Makes great coffee, love it besides this huge annoyance.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, March 18, 2016
We want to help clear this up for you and get you back up and running with your coffee maker. Please contact our Customer Service Team via our Live Chat option located on the right side of your screen. Our agents are here to help you Monday-Saturday, 9am-6pm Eastern, and look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Beautiful look but will not work within 6 months
on May 10, 2016
Posted by: Programmable coffee
from Bristol, TN, United States
Gender:Female
I enjoy the look and features of this coffee pot but it has consistently stopped working within 6 months of purchase. The lights all come on but it stops brewing. I've lost count but I'm on at least the 3rd one. Jarden has done a good job of replacing them but the last one was replaced with different model which was not visually pleasing so I purchased a new one. The new one stopped working this past Saturday. I follow the recommended cleaning instructions and use distilled water to brew coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 17, 2016
We thank you for bringing this issue to our attention. Please give us the opportunity to ensure that you're completely satisfied with your FTX49. Give us a call at 1-800-672-6333. For your convenience, we are here for you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Coffee pot leaks
on April 26, 2015
Posted by: godskid
from Cincinnati, OH, United States
Gender:Female
I got this as a present at Christmas and have had continual problems with the pot leaking around the black flange at the top of the pot. I have tried pouring it slow and all at once but nothing helps. I always end up with a puddle of coffee or water on the counter and water down the side of the coffee maker. The option to hold the flow of coffee if you want a cup before it finishes brewing never seems to work. The coffee just keeps coming and gets all over the heating element. I had better luck with the $9.99 off brand. This was an expensive present and I would not buy it again. Mr. Coffee is suppose to be a great brand. I am rethinking it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, April 15, 2020
We want to thank you for bringing this to our attention. We are always looking for ways to better our product, and your feedback is an invaluable part of that process. If there's anything that we can do to help you, please give us a call at 1-800-672-6333. For your convenience, our Consumer Care Team is available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Worked well for a while
on April 16, 2015
Posted by: Concerned Citizen
from Massachusetts
Initially this product worked well, but over time it developed issues. Every time I use this coffee maker now, it loses about have of the water I put in, apparently as steam. Steam billows out the top, and by the time the coffee is finished brewing, the window in my breakfast / coffee nook is completely steamed over, as are the glasses above the coffee maker (even my cat has noticed this...he enjoys watching the birds out this window, and he gives me a look when he can't see out it in the morning). I tried adjusting the temperature setting, but this has no effect.
It also leaks with some frequency, not just from the reservoir, but from the percolator, which doesn't always drip right in. This causes the burner to get dirty very quickly, and I'm sure isn't great for it. I've cleaned it and cleaned it and cleaned it some more, but it doesn't make a real difference. 2 stars because it used to work well, still has some nice features like timed brew, and even though I can only get half a pot of coffee out of a full pot of water, it does still work (I probably need to cut back on coffee consumption anyway, so maybe this is a desirable feature).
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, April 16, 2015
Thank you for taking the time to share your feedback and experience with us. We hear you and can certainly understand your frustration. We encourage you to contact our customer care team for assistance with your brewer. We can be reached at 1-800-672-6333, and are here to help you Monday-Saturday 9am-6pm Eastern. We hope to get you back to brewing soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
brews coffee great
on August 8, 2014
Posted by: jaelynn396
from Sultan, WA, United States
I have had it for a few weeks now and really like it. It came with a water filter which really makes the coffee tastier.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com