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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - 12-Cup Coffee Maker - Black/Red
Average Customer Rating:
2.4
Rating breakdown 71 reviews
5 Stars
13
4 Stars
8
3 Stars
8
2 Stars
8
1 Star
34
32%of customers recommend this product.
(
22 out of
69)
Customer Reviews for Mr. Coffee - 12-Cup Coffee Maker - Black/Red
Customer Rating
5
Best ever!
on December 11, 2014
Posted by: Scooter
from Palm Springs, CA, United States
Gender:Male
Bought one of these MANY years ago and had to give it up during a move. I missed it so bad. Finally found one online after looking everywhere in the stores. The pour is great, easy to use and makes best coffee without any stuff in the bottom. And the temperature adjustment is great so I don't burn my mouth like many of the other pots I've tried.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Lasted 8 years
on January 13, 2015
Posted by: I pour coffee forA living
from Cypress, TX, United States
Gender:Female
Programable Brew nice, Auto shutoff nice, Beep when ready was nice (can be turned off), pause & serve tab broke: replaced once (bought extras), Pot leaked when pouring from day 1, New replaced pot leaked also, burner plate corroded but worked well, after 8 years electrical burning smoke came out and it died. Bought a cheaper Mr. Coffee model CHX23 with a different carafe design... no more leaks when pouring, but it quit heating the water after two months (heating element inop) and would stay on, but not brew. (Loved the different style better pouring carafe)
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Support, February 3, 2015
Sorry to hear that your coffee maker is giving you all of these issues when it shouldn't be. We would like to help resolve these issues for you, please contact us at our toll free number 1-800-MrCoffee (1-800-672-6333). For your convenience we are available 9:00 am to 6:00 pm Monday - Friday, EST. Thank you for your feedback.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
I Love my 12 cup~er!!
on August 20, 2014
Posted by: alee1027
from Muskegon, Mi
Gender:Female
I love that I can have it ready when I wake up and that it has the auto shut off. Couldn't live without it!!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Terrible smell and taste won't go away
on March 21, 2015
Posted by: EmilyJ
from Nyack, NY, United States
Gender:Female
Depsite cleaning this coffe maker multiple times, and then just putting it away hoping it would off gas, I CANNOT get rid of the awful chemical/plastic smell and accompanying taste. Very disappointing.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, March 23, 2015
Thank you for taking the time to reach out to us. We value your feedback and would like to assist you with your brewer. We encourage you to contact our customer care team for further help with this matter. We can be reached at 1-800-672-6333, and are here for you Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Programming
on April 8, 2015
Posted by: MrCoffeedrinker
from Arizona, United States
Gender:Male
I bought this coffee a week ago. It comes with a glass pot but yet I cannot get it to switch from thermal to glass. There is nothing in the instructions on how to do it except that the coffee maker is supposed to "read" and know the difference between a glass pot and a thermal pot. If that's the case, my coffee maker is blind. I guess because the thermal doesn't require to be heated that makes the coffee maker shut down early.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care , April 10, 2015
Thanks for sharing your review! This particular model does not have the option of switching between glass and thermal. If you have one of our glass/thermal models and you're having a problem with the selection, please be sure that the decanter is on the warming plate before turning the coffee maker on. This will ensure that the coffee maker can detect which decanter is being used. If you have any further questions, please feel free to call us at 1-800-672-6333. We are open Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
poor quality
on April 18, 2015
Posted by: verydisppointed
from Dayton, OH, United States
Gender:Female
I bought this two months go and it has already quit. We only make a pot/day. This is the 2nd Mr Coffee pot yht has lasted 3 months of less. Any suggestions for a brand that lasts?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, April 18, 2015
We are so sorry to hear about the frustrating experience you've had with your coffee maker. We would like to rectify this situation. If you could, please contact us at (800) 672-6333, and one of our Mr. Coffee specialists will be more than happy to help you! Thank you for your feedback, and we look forward to hearing from you soon.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
makes good hot coffee
on April 20, 2015
Posted by: mike1963
from Peyton, CO, United States
Gender:Male
My wife and i recived as a gift
We probably wouldnt have chosen this model basket needs to go into machine just right or it floods the counter
The other thing is you have to select brew strength every time if you make coffee
We probably wouldnt have chosen this model basket needs to go into machine just right or it floods the counter
The other thing is you have to select brew strength every time if you make coffee
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, April 21, 2015
We appreciate you taking the time to give us your feedback. This model brewer does have the Grab-A-Cup Auto Pause feature which allows you to stop the brew cycle when you need a cup before brewing is finished. The removable filter basket does need to be properly centered and all the way down in the brew basket so the lid can be closed, and so that no leaking occurs when using the auto pause feature. This brewer automatically defaults to a regular brew, so the strong brew option does need to be selected each time you brew. Should you continue to experience difficulty with the brewer flooding the counter, we encourage you to contact our customer care team for assistance. We can be reached at 1-800-672-6333, and are here to get you brewing again Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Inconsistent design
on June 20, 2015
Posted by: Rbago
from Los Gatos, CA, United States
Gender:Male
unfortunately most of the times I prepare coffee in this brewer I end up cleaning all the spilled coffee.
The glass garage is poorly designed and though to empty and clean.
The glass garage is poorly designed and though to empty and clean.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, June 22, 2015
I understand how you feel when its time to enjoy a fresh cup of anything, and the counter gets dibs on it first. Be sure to check if it needs cleaning, there may be grounds clogging your spew port. We would love to speak with you about this issue if it is possible. Please contact Mr. Coffee direct at (800) 672-6333, and lets get you back to brewing without a spill. Thanks!
Written by a customer while visiting mrcoffee.com