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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - 12-Cup Coffee Maker - Black/Red
Average Customer Rating:
2.4
Rating breakdown 71 reviews
5 Stars
13
4 Stars
8
3 Stars
8
2 Stars
8
1 Star
34
32%of customers recommend this product.
(
22 out of
69)
Customer Reviews for Mr. Coffee - 12-Cup Coffee Maker - Black/Red
Customer Rating
1
Mr. Coffee died today.
on June 23, 2015
Posted by: Aday
from Missouri, United States
Gender:Female
How can a coffee maker not even 6 months old go dead? I had my coffee this morning it's worked fine up to the point where I just came downstairs to the kitchen and noticed that the clock wasn't on. I unplugged it for awhile and plugged it back in, nothing, it's completely dead. I'm seriously annoyed and disappointed by this product.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, June 24, 2015
No power after just 6 months is seriously annoying and we're disappointed to hear it as well. We have much higher expectations for our brewers, and would like the opportunity to restore you faith in Mr. Coffee. We encourage you to contact our customer care team at 1-800-672-6333 for help. We are here for you Monday-Saturday 9am-6pm Eastern, and look forward to getting you back to brewing delicious coffee again soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Lasted a year
on June 27, 2015
Posted by: Julie62402
from Illinois, United States
Gender:Female
I bought this a year ago at Walmart. I truthfully don't even use it every day because I use a cure egg several mornings a week. As many stated, I used it one morning this week and it did nothing. I took it back to Walmart and they only have a 90 day window for replacement. Too busy to mess with returning for repair. Didn't buy the cheapest maker and expected it to last several years. Very disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, June 29, 2015
Sounds like you had quite the experience with your coffee maker. nobody should have to go through this ordeal, so lets see what I can do for you today. Please contact Mr. Coffee direct at (800) 672-6333, and our M. Coffee specialist will be more than happy to assist you. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Pretty, but didn't last
on July 26, 2015
Posted by: Ginney
from Oregon
Gender:Female
I was happy with this product at first. It looked good and made good coffee. But within a year it fried. Smoke and stink kind of fried. Customer Service sent a new one. Sixteen months later (past warranty, of course), it quit working. No smoke this time, it died quietly. I'd just bought a new carafe ($15+sh) because I broke the original, so that's a waste. I'm going back to the plain-old $20 cheapies.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, July 28, 2015
I am very sorry to hear that after speaking with customer service, there was no permanent resolution for you. I want to get you back to brewing coffee again as soon as possible, please contact Mr. Coffee Coffee direct at (888) 397-2861. I will be more than happy to see what kind of options we can work out for you. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Who wants to wait an hour for coffee to brew?
on September 6, 2015
Posted by: Shelbipaige
from Katy, TX, United States
Gender:Female
I bought this coffee maker yesterday and was super excited about it. My Mom had one just like it and she said it was the best coffee maker she has ever had. Can't say the same is true for me. It took over an hour to brew 12 cups of coffee and didn't even brew 12... it brewed 8! Turned it on again this morning to give it another try. Put in 6 cups of water and 20 minutes later only 2 cups and the screen was blacking out round the corners from I guess the steam? From reading the reviews it seams like Mr. Coffee has had a lot of issues with this coffee maker and should consider pulling it from the shelves and redesigning it. My husband wanted a Keurig but because I drink more coffee than he does, I got the maker I wanted. Now I guess I will be going back to the store for the Keurig and I got a " see, you should have listened to me" from him. Thanks Mr.Coffee!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, September 8, 2015
Wow! Well it sounds like your coffee maker needed to be cleaned to get your brewing speed up to par. I will be more than happy help you resolve this issue. Please contact Mr. Coffee customer service at (800) 672-6333, and allow me to restore your faith back in our brand. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Bought in late April quit working September
on September 19, 2015
Posted by: maroonmoon
from Houston, TX, United States
Gender:Female
This coffee maker worked alright, it was tight to get water in but brewed reasonably well. Was very disappointing last week when suddenly it started beeping the "coffee done", i think, beeps and no coffee had been brewed at all. A cheaper model Mr. Coffee lasted much longer making me feel I wasted my money.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, September 22, 2015
We definitely don't want you to feel as though you've wasted money, and we would like the opportunity to restore your faith in Mr. Coffee. We encourage you to contact our customer care team at 1-800-672-6333 for assistance with your brewer. We are here for you Monday-Saturday 9am-6pm Eastern, and look forward to helping you get back to brewing delicious coffee again soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Weak coffee
on September 29, 2015
Posted by: Jrim
Gender:Female
This machine is nice-looking with nice features, but for those who like weak, bland coffee. Bought this at Costco last week - what a deal at $29! You get what you pay for. I have experimented with different grinds, amount of water, and the coffee beans that I love. AND I use the brew strength button. If I kept this model, I would have to use twice as much coffee (equates to 2 large scoops per cup) than with my old machine. I like a full, rich cup of coffee, not coffee-flavored water.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, September 30, 2015
It certainly sounds as though your brewer may not brewing as it should, and we would like to see what we can do to help. Please call our customer care team at 1-800-672-6333 for assistance with your brewer. We are available Monday-Saturday 9am-6pm Eastern, and look forward to helping you get back to brewing delicious coffee soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Leaky coffee maker Model FTX41
on November 8, 2014
Posted by: jimbob
from IA, United States
Gender:Male
leaks water all over the counter. Should be replaced.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Cover for resorvoir is difficult
on January 29, 2015
Posted by: Andy
from Florence, SC, United States
Gender:Male
The maker mkes great coffee but the difficult task is trying to lift the cover up for the resorvoir , it is poorly designed making it almost impossible to lift up, most of the time I have to use a butter knife to lift it up. For a senior citizen it is almost an impossible task.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, March 20, 2015
Thank you for taking the time to reach out to us, we definitely understand your frustration. We are always working to improve upon and upgrade the quality of our products, and rely on your feedback to help us make the best brewers possible. Please feel free to contact our customer care department if there is anything we can do to improve your brewing experience. We are available Monday-Saturday 9am-6pm Eastern, and can be reached at 1-800-672-6333.
Written by a customer while visiting mrcoffee.com