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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - 12-Cup Coffee Maker - Black/Red
Average Customer Rating:
2.4
Rating breakdown 71 reviews
5 Stars
13
4 Stars
8
3 Stars
8
2 Stars
8
1 Star
34
32%of customers recommend this product.
(
22 out of
69)
Customer Reviews for Mr. Coffee - 12-Cup Coffee Maker - Black/Red
Customer Rating
1
bad coffee maker
on March 26, 2015
Posted by: Becci
from Michigan, United States
Gender:Female
this is a replacement of the same pot i had previously purchased. Mr Coffee sent me a replacement. after a few months of use, the coffee pot once again stopped working. same exact problem. I am very dissapointed. this is a very poor product
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, March 30, 2015
Thank you for sharing your comments. We certainly understand where you’re coming from, and appreciate you taking the time to give us your feedback. We are constantly working to improve upon and upgrade the quality of our products, and our consumer's input is invaluable to us. We encourage you to contact our customer care team for more assistance with the replacement brewer. We can be reached at 1-800-672-6333, and are here for you Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Great stylish design but . . . .
on June 10, 2015
Posted by: Texas mom
from Texas, United States
Gender:Female
I bought this coffee pot just about month & half ago. Love its design where you can see the water amount in front. that is a big feature to us!!. Coffee has been brewing great until 2 days ago. Went to make coffee as usual and the coffee would NOT brew. Clock would fade out as soon as I turned it on. Frustrated after 30 minutes trying get it to work I ended up boiling water and pouring thru the top so I could have my coffee. I could not believe I was having problems with Mr. Coffee again after newly purchasing this pot. The next day I thought I would give it a try again and what do you know it decided to brew again. But now I am very hesitant about the coffee maker that it will do it again and it is only 1-1/2 months old. I have owned a Mr. Coffee for over 20 yrs and very hesitant about buying another one because I know this is gonna happen again. So now I have to look into purchasing another coffee pot as much as I love Mr. Coffee I think after all these yrs I have to look at another brand. That is why I only gave it 3 stars instead of 5.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, June 11, 2015
Quite the frustrating experience indeed! Sounds like there could be clogging inside of your maker, and that is why we recommend cleaning your coffee maker at least once a month. If your coffee maker is not responding to the cleaning, please contact Mr. Coffee direct at (800) 672-6333 for more troubleshooting assistance. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Defective
on August 29, 2015
Posted by: prettybutdefective
from shanwee, ks
Gender:Female
Purchased this coffee maker and returned it as the hole for the coffee to filter down into the carafe was the size of a pin. There was no way for the water to get there so the carafe filled up with steam and remained empty as the water continued to fill up in the basket.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care , August 31, 2015
Oh, no! It definitely sounds like your filter basket isn't functioning as designed. Please give us the opportunity to assist you with this! I encourage you to contact our Customer Care team at 1-800-672-6333. We're here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
horrible coffee maker
on September 3, 2015
Posted by: bwal
from Canton, GA, United States
Gender:Female
I got this as a gift for my new place and I've only been here a month and it has stopped working. Woke this morning to find out it wasn't working. No warning, no cleaning light, nothing! Let's just say the husband and I were so upset.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care , September 4, 2015
I can understand why you were upset! Your coffee maker should certainly last longer than one month, and I'd like to see what we can do to get you back to brewing again. Please give us a call at 1-800-672-6333. We're here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Brews perfectly but carafe and coffee maker leaks
on October 29, 2015
Posted by: Cacique
from Orange County, FL, United States
Gender:Male
I bought this model on July 2015. From first time use, the glass carafe leaks each time I pour coffee. My wife also had to place a black towel under this small appliance due to leaking and making large stain on counter. I tried getting used to it but my wife had enough. I called the warranty customer service. The rep there was very understanding, polite and friendly. Once I read some number from the plug's prongs, she submitted a warranty replacement to be sent to me to arrive between 6-8 days. I hope the replacement doesn't have these leak issues because I really like the coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, November 3, 2015
We are happy to have you as part of the Mr. Coffee family and we are happy that we were able to provide you with a replacement. If you have any problems in the future, please don't hesitate to contact us at (800) 672-6333. We are here for you Monday-Saturday 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
hot coffee
on January 14, 2016
Posted by: ReneGirl
from Sactramento ca
Gender:Female
It leakes hot water from the water reservoir all over the counter Why???
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 22, 2016
We apologize for the trouble you've had with your coffee maker. Based on what you've described, we'd like to offer some troubleshooting tips that may help. On the back of your coffee brewer, there is a small rubber tube that goes into the coffee maker. Please carefully remove that rubber piece, by gently pulling it out of the back of the brewer. Once removed, look very carefully at that rubber tube. There's a hole at the end that was inside the brewer. If it is facing up, please replace the tube by carefully pushing it in, making sure that the hole is facing down. This should correct the issue with it leaking. If it is facing down when the leaking is occurring, please give us a call at (800) 672-6333. We will get this resolved for you, and are available Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Posted by: Bobrobert
from Raymore, MO, United States
Gender:Male
Verified Purchase:Yes
Good reliable coffee maker. Wish the water filler was located on a spot that I could see better!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Reliable....not so much
on January 20, 2016
Posted by: Notyetthecursingsailor
from Texas, United States
Received this beautiful looking coffee maker as a gift December 2015...worked wonderfully for exactly 25 days...then nothing....no brewing....no flashing lights...nothing....hard to look a gift horse in the mouth (old proverb) when being used to an eye opening cup of joe in the morning. Now have to make a trip to the land of tank tops and house slippers for options...B&D or HB ???
Response from mrcoffee.comBy Customer Care, Mr. Coffee, January 27, 2016
Please give us the opportunity to ensure that you're completely satisfied with your coffee maker. We invite you to reach out to our Customer Care Team at (800) 672-6333, so that we can get you back up and brewing as quickly as possible. We are here for you Monday-Saturday, 9am-6pm Eastern. Thank you for allowing us to resolve this for you!
Written by a customer while visiting mrcoffee.com