mrcoffee.com Customer Reviews Collected from mrcoffee.com
Mr. Coffee - 12-Cup Coffee Maker - Black/Red
Average Customer Rating:
2.4 out of 5
2.4
Open Ratings Snapshot
Rating breakdown 71 reviews
5 Stars
13
4 Stars
8
3 Stars
8
2 Stars
8
1 Star
34
32%of customers recommend this product. 
(
22 out of 69
)
Customer Reviews for Mr. Coffee - 12-Cup Coffee Maker - Black/Red
Customer Rating
1 out of 5
1
Poor design water everywhere dangerous
on August 16, 2018
Posted by: not happy12
from Washington
Within the first week of using this coffee maker I wish I could return it but I can't. The design is terrible! The placement of the water reservoir makes it almost impossible to add water without spilling it everywhere. When the water gets hot/boils there is a hole at the back of the coffee maker, not listed/shown on instructions where the water leaks constantly right down onto the electrical cord! You can have a single cup of water or all 12 and half of the water leaks out the back. The top of the carafe is so small that you can't get all the coffee out without tipping it completely upside down. This also makes cleaning the carafe a nightmare and I can't get my hand inside and must use a small brush that doesn't get everywhere because the angle is wrong. Mr. Coffee used to make good machines but they are sub-par now.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
2 out of 5
2
Stopped Working
on October 24, 2018
Posted by: Brandimcc89
from Swainsboro, GA
Gender:Female
I really loved this coffee pot. It worked great for a little whIle and after a few months the coffee pot completely stopped brewing and the bottom would not get hot at at. I haven't had coffee in so long cause I dont have the money to out and buy a new decent coffee maker. .
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer service, November 9, 2018
Thank you for reaching out. We apologize for the issue you have experienced. This is certainly not typical of a Mr. Coffee coffee brewer. We pride ourselves on quality and durability. So that we can get this all sorted out, please give us a call at 800-672-6333. For your convenience, agents are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1 out of 5
1
Horrible machine
on November 24, 2018
Posted by: Ktreegs
from New York, NY
Gender:Male
Thought it came some part called shower head. Used it a couple of times and then found the shower head 0-I believe== had just disappeared! Tried to brew coffee and it did was steam up all over the place.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, April 15, 2020
Oh no! We're sorry to hear this. We pride ourselves in maintaining the highest quality standards for our consumers so, we hope you will give us an opportunity to correct this. Please feel free to call us at 1-800-672-6333. For your convenience, our Consumer Care Team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1 out of 5
1
Awful coffee pot
on November 26, 2018
Posted by: linxykitty
from Winter Haven Florida
Gender:Female
[This review was collected as part of a promotion.] If the coffee is under half a pot, it leaks all over when pouring the coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Consumer Care, April 16, 2019
We have high expectations for our products here at Mr. Coffee and would like to hear more about your experience with your coffee maker. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
Written by a customer while visiting mrcoffee.com
Customer Rating
5 out of 5
5
Best Coffee Maker
on December 6, 2018
Posted by: Tom30605
from Athens GA
Gender:Male
Verified Purchase:Yes
We have been buying these for many years. Even started to buy them for family members for Xmas. Clock is illuminated, so its clear to read and program. Decanter doesn't spill like other brands. Filling up the machine and the window on the front make filling easy. Adjustment of temperature is a great feature.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, April 16, 2021
Thank you for reaching out to Mr. Coffee. We are glad that you love our coffee maker. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5 out of 5
5
Loving this coffee maker
on December 26, 2018
Posted by: abbylue
from New Braunfels, Tx
Verified Purchase:Yes
Bought this one as a gift because I already owned one. Great looking, easy to see and program the controls. Best of all no more spillage from pot!
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, April 6, 2021
Thank you for contacting Mr. Coffee® Brand. Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3 out of 5
3
Not made as well as the prior make of this model
on December 30, 2018
Posted by: Sporty
from USA
Gender:Female
I was brought up on Mr Coffee from my mom, aunts and uncles always using them. So keeping with tradition, it's what we have been using since we have been married for the last 38 years! I have the red one of this model, we owned the previous model (which I called Candy, yes I name my appliances because they are family lol) was amazing and we had had it for about 3 - 4 years before the hose broke on it and leaked everywhere so into the Airplane Hanger it went! When I went and got this "newer" version of the one I had bought, it had some subtle changes which I do not like. If it ain't brought DON'T fix it! you know? So this one has a carafe that was shaped a bit differently (harder to replace etc..), pouring is a special treat with the spout/lip that protrudes like a bad over bit!
As like the others, placing the water the first time was a mess. But it didn't take me twice to figure how to pour water into it without spilling it.... But I shouldn't have to use alternative methods to just pour the dang water in. And what rocket scientist developed this? Have they never filled a water tank before? or drank from the machine before? Or actually tested it to see whats wrong? Or did they hate their job and do this on purpose? Come on now!
I mean like really you don't have testers there?
I will be happy to do all of your product testing as long as you listen to the feedback and fix it right and get back your Mr Coffee customers that you be keeping and not running to Cuisinart or other brands! YOU are MR COFFEE for pete's sake!
Seriously I would be more than happy to do this for you!
Response from mrcoffee.comBy Mr. Coffee - Consumer Care, Mr. Coffee, April 7, 2020
Thank you for contacting the Mr. Coffee Brand.

We are sorry to hear about the problems you experienced. I can understand this must be very frustrating on your end. We have high expectations for our products here at Mr Coffee® and we would like to hear more about your experience with your unit.


Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-672-6333. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. You may contact us as well via email at mrcoffeeconsumercare@newellco.com


We are always happy to help.
Written by a customer while visiting mrcoffee.com
Showing 65-71 of 71 results 
<< 1 ... 5 6 7 8 9