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Customer Reviews Collected from jbl.com |
JBL - Pulse Portable Bluetooth Speaker - Black
Average Customer Rating:
4.1
Rating breakdown 80 reviews
5 Stars
44
4 Stars
16
3 Stars
8
2 Stars
6
1 Star
6
79%of customers recommend this product.
(
56 out of
71)
Customer Reviews for JBL - Pulse Portable Bluetooth Speaker - Black
Customer Rating
5
Great speaker
on January 4, 2016
Posted by: Pammy
from Tennessee, United States
This is an awesome speaker many features you wont find with others.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Great Loud sound but background music too loud
on May 7, 2016
Posted by: DDDD
from Pa
Bought the pulse at the airport last weekend. The unit can really play loud but I don't always want it loud. I like background music like seascapes, guitar etc. The units volume won't go low enough. Called support and I am returning it. I am told the flip2 has better low range. I am going to visit local stores maybe demo them.
JBL I would suggest adding software feature to allow better volume control on low side. Maybe an application switch that changes from indoor to outdoor use where you want it louder outside.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
2
great, too bad it wont connect
on May 21, 2016
Posted by: sad sound
from Texas
We have had this speaker for almost 2 years. it is bright and beautiful and has amazing sound. Unfortunately it has been a constant struggle to get the stupid thing to connect to my windows 10 computer. Many times it will just not connect, after having been previously connected and no amount of troubleshooting helps. its great but in the last 2 years we only get to use it 1 out of every 3 attempts.
Written by a customer while visiting jbl.com
Customer Rating
2
Good sounds
on June 1, 2016
Posted by: Niki16
from Los Angeles, CA, United States
The speaker has a good sound, the lighting effects are fun, the charging and micro charge is HORRIBLE, I have had to return twice, the charging port is terribly designed the wire does not lock in place and if you don't get it just right in place it does not charge, you have to fiddle around with the wire, make all these weird alterations to get it to stay in place and charge.. Ugh 3 x no charm. But the speaker is nice.
Response from jbl.comBy The JBL Team, Customer Service, June 9, 2016
Thank you for submitting this review. We receive this information and forward it to the proper department for testing and investigation. Our goal is to improve the customer experience with our products. We apologize for the inconvenience.
Written by a customer while visiting jbl.com
Customer Rating
4
Really nice, but one problem
on December 4, 2016
Posted by: gabby
from nj
I really love this speaker and everything about it but my number one problem, which doesnt seem like a big deal, is that it doesnt inform you well enough when its about to die, it just shuts off. the only way of being able to tell that the battery is low is from a really tiny blinking red light which is impossible to see from a distance, if you even have that side of the speaker facing you. I wish it would let out a beep or some sort of indication before it dies. Also the ability to shut it off from a phone would also be really handy.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
No parts available even if you are willing to pay!
on May 22, 2017
Posted by: JerichoG
from Manila, NCR, Philippines
I've been to Beyond Innovation Service Center (Philippines)- I was charged with Php 700 pesos for diagnosis fee. only to tell you that they could no longer repair your JBL Pulse since it no longer have any parts available in the market / main manufacturer. Dont ever buy this product it busted out after just 1 year and 7months, even with very careful handling and maintenance.
Response from jbl.comBy Joe G at Customer Service, Customer Support , May 24, 2017
Thank you for your review. We appreciate all customer feedback.
I noticed that you are in The Philippines. Please submit a case at support.apac@harman.com and our Customer Service team will be glad to assist you.
I noticed that you are in The Philippines. Please submit a case at support.apac@harman.com and our Customer Service team will be glad to assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
Love this speaker...but it's now broken
on October 13, 2017
Posted by: JBL Lifetime Fan
from NC, United States
Great sound...
Impress your friends with the light show and color capture camera...
Battery life is pretty good* (*see below)
Impress your friends with the light show and color capture camera...
Battery life is pretty good* (*see below)
Needs a skip button and fast forward or rewind button (only has volume control on the device).
It would be nice to have an auto power off if it is not playing.
It would be nice to have an auto power off if it is not playing.
Charging port broke within 8 months of use. This is a super sad face :(
So now it's a big ole' paper weight.
So now it's a big ole' paper weight.
I would recommend this to a friend!
Response from jbl.comBy Zoe at Customer Service, Customer Support, October 17, 2017
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
3
Sound is great
on January 11, 2019
Posted by: Anonymous
from Albany, NY
Got this for my wife for Xmas. The sound is great, but this definitely doesn't last 12 hours as stated. This only lasts for about two hours and then the battery is dead.
No, I would not recommend this to a friend.
Response from jbl.comBy nick, customer service, January 16, 2019
Hello! Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com