For many years I paid an accountancy firm $$$ to process my taxes until a co-worker shared that she used TurboTax. I thought if she could do it, so could I. That was in 1999 and I have been a satisfied Turbo Tax user since. I pick up my software from Costco, pop in the disc, and do my taxes at my leisure. It's fool-proof. No appointments, no lines, no hassle. I love Turbo Tax. It walks you step by step to a completed tax return.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Miscalculated amount I had to exceed (2% of AGI) to be able to claim some miscellaneous deductions. Still did it right, but was confusing. Also confusing was your treatment of a pension I inherited as if it were an IRA and asking me questions about RMDs that weren't appropriate. It took me a while to track down that you were doing it on purpose, but why not say so at the time of entry? I misplaced a decimal point in entering qualified dividends which produced an unacceptably high entry. Turbotax caught it at the review, but since it was so obviously out of whack, I would have preferred a warning at the time of entry.