I've used Turbo Tax for 10yrs now and have never had an issue. I purchase the Audit Protection and had to use it one year due to a missed document. They handled all the communication with the IRS and cleared the matter up for me. The IRS forgave the $13 plus interest that I should have paid.
I would use the product again, it was easy, fast and straight-forward with access to explanations if you needed them. But the cost of submitting a state return e-file is too high and the cost for additional states for filing is also too high.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
I have been using Turbo Tax for 20 years - amazing! Each year it improves. I like how easy the income and deductions are and the fact you can return to it easily. Plus I like seeing what I entered for a total in the previous tax year. Great job! Thanks, Linda Hatton
Feel exceptionally good about having my taxes checked. Like the advice and the format of the print out of worksheets. What use to take days now only takes a couple of hours...that is if you have all your documents at hand. I no longer dread doing my taxes.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
The process to enter and complete my taxes was simple and easy to follow. I appreciated the opportunity to select my own areas rather than go through unneeded sections.