This is my third year using TurboTax and I really like it - it's very simple, and whenever I have a question the TurboTax people are helpful and work their hardest to solve any problem I may have. It's so nice having access to knowledgeable people. Totally worth the money to buy/download the program (in my opinion) over doing them by hand.
After paying for my taxes and having less the stellar service, it is nice to know that I can do the job on my own with no problems and perfect customer service.
Pros: I had a baby, My job status changed this year (switched jobs, lost a job, got a raise or promotion)
The use of Turbo Tax has made the gruesome adventure of filing one's taxes a simple and almost enjoyable task. The explanations are very helpful when you get into an unusual item that you do not know how to handle or don't quite understand.
The part that makes it easiest is that it directs you when you need it and lets you go on your own when you don't.
It is a great help when you can compare things to what you did last year, giving you the comfort that you are still on the right track this year and didn't forget something.